TP-Link AP500 User Manual Download

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REV2.0.0 1910011560

AP500

User Guide

AC1900 Wireless Gigabit Access Point

Summary of Contents for AP500

Page 1: ...REV2 0 0 1910011560 AP500 User Guide AC1900 Wireless Gigabit Access Point ...

Page 2: ...ter 4 Set Up Wireless Connections 13 4 1 Quick Setup 14 4 2 WPS 14 4 3 Manually set up a wireless connection 16 4 4 Check the connection status 22 Chapter 5 Customize Your Network and Security Settings 23 5 1 Change the LAN Settings 24 5 2 Specify DHCP Server Settings 24 5 3 MAC Filtering 26 5 4 Advanced Wireless Settings 28 Chapter 6 Manage Your AP Device 31 6 1 System Log 32 6 2 Test the Network...

Page 3: ...6 6 Throughput Monitor 37 6 7 Statistics 38 6 8 SNMP Management 38 6 9 Ping Watchdog 39 6 10 LEDs Control 40 FAQ 41 Specifications 46 ...

Page 4: ... your demand screenshots The demonstrated screenshots may look a little different from the actual web page of your device due to the various firmware versions Please just configure your product based on the actual web page Blue Italic Hyperlinks are in blue italic You can click to redirect to a website or a specific section Blue Contents to be emphasized and texts on the web page are in blue inclu...

Page 5: ...bout Your AP Device This chapter introduces what the AP device can do and shows its main features and appearance This chapter contains the following sections Product Overview Main Features Panel Layout Position Your AP Device ...

Page 6: ...tal clear 5GHz band and the 2 4GHz band the Wireless AC Access Point offers you the flexibility of two dedicated networks and ensures amazing wireless performance Simple tasks such as sending e mails or web browsing can be handled by the 2 4GHz band while bandwidth intensive tasks like online gaming or HD video streaming can be processed by the 5GHz band all at the same time Broad Wi Fi Coverage a...

Page 7: ...ption with the WPS button Supports firmware upgrade and Web management Supports system log and Traffic Statistics 1 3 Panel Layout 1 3 1 Top View The AP device s LEDs are located on the top panel You can check the AP device s working status by following the LED Explanation table view from left to right LED Explanation Name Status Indication Power On System initialization completes Blinking System ...

Page 8: ...z is not selected in Repeater Bridge Client mode LAN On A device is connected to the Ethernet port Off No device is connected to the Ethernet port WPS Slow blinking WPS connection is in process On WPS connection is successful It will turn off after 5 minutes Quick blinking WPS connection is failed Solid orange The signal strength is too weak in Repeater Bridge Client mode Off The device is disconn...

Page 9: ...r port connects to the provided power adapter Antennas Used for wireless operation and data transmit Upright them for the best Wi Fi performance 1 4 Position Your AP Device Place your AP device in a well ventilated place far from any heater or heating vent Avoid direct irradiation of any strong light such as sunlight Keep at least 2 inches 5 cm of clear space around your AP device Operating Temper...

Page 10: ...ents including Access Point mode Repeater Bridge mode Client mode and multi SSID mode This chapter introduces typical usage scenarios of each mode You can choose the desired scenario according to your needs and refer to this part for hardware connection instruction Determine the Mode Connect Your AP Device ...

Page 11: ...o have a greater effective range of the wireless signal throughout your home or office Client mode You have a wired device with an Ethernet port and no wireless capability for example a Smart TV Media Player or game console You want to connect it to the Internet wirelessly Multi SSID mode You want to divide the exsting Wi Fi network into serveral networks for different people with different access...

Page 12: ...ernet Host AP s SSID AP500 s SSID Client mode Host AP AP500 or or Other Device Internet Host AP s SSID TV Multi SSID mode Switch VLAN1 VLAN2 VLAN3 VLAN4 Router Group A AP500 SSID1 VLAN1 SSID2 VLAN2 SSID3 VLAN3 SSID4 VLAN4 Group B Group C Group D ...

Page 13: ...Chapter 3 Log into Your AP Device ...

Page 14: ... into your AP device 1 Set up the TCP IP Protocol in Obtain an IP address automatically mode on your computer 2 Launch your Web browser Enter http tplinkap net in the address field and Press Enter PC or Return Mac 3 Upon initial login please enter admin in the username and password fields 4 Inthefollowingpop upwindow itisrecommendedto changethedevice susername and password from its default setting...

Page 15: ...sequent logins you only need to enter the username and password that you have set to log in Note If the login window does not appear please refer to FAQ Q3 I cannot log into the AP device s web management page what can I do ...

Page 16: ...eless network The AP device is equipped with a web based Quick Setup wizard You can also set up the wireless connection by the WPS feature or manually add a wireless connection This chapter contains the following sections Quick Setup WPS Manually set up a wireless connection Check the connection status ...

Page 17: ...feature can be used only when the network security is set to None or WPA2 PSK AES In Repeater Bridge and Client modes this device can use WPS Push button method to connect to Host network while local wireless networks do not support the WPS feature This section will guide you to add a new wireless device to an existing network quickly by the WPS feature There are two ways to use this feature by pu...

Page 18: ...ssful after about 5 minutes the WPS LED will turn off 2 If the connection still fails contact the technical support PIN Method Other devices can connect to this AP device byWPS with the AP device s PIN and the AP device can connect to other devices by entering their PINs The PIN method can only be applied in Access Point and Multi SSID modes Follow the steps below to use WPS by PIN method 1 Visit ...

Page 19: ...IN to connect to the AP device The default PIN can be found on the label of the AP device Using the wireless client s PIN 1 Select the PIN as the setup method 2 Entering the wireless client s WPS PIN into Enter the client s WPS PIN field and click Connect Note Selecting Push button method Recommended is equal to pressing the physical WPS button on the device 4 3 Manually set up a wireless connecti...

Page 20: ...en log in with the username and password you set for the AP device 2 Go to Advanced Wireless Basic Settings 3 Select the Operation mode from the drop down list Access Point Mode If Access Point mode is selected please take the following steps ...

Page 21: ...lp page 2 Tick Hide SSID if you want to hide this wireless network name 3 Click Save to save all your settings In addition Mode Select the transmission mode for your wireless client devices 802 11b g n mixed 802 11g n mixed or 802 11n only for 2 4GHz and 802 11a n ac mixed 802 11n ac mixed or 802 11ac only for 5GHz It is recommended to keep the default settings ChannelWidth Select a channel width ...

Page 22: ...ty settings except the password will be automatically filled in the respective fields If the selected network is protected enter the password 3 Click Save to save the settings 4 Select the wireless network 2 4GHz or 5GHz to configure the extended wireless settings Here we take 2 4GHz for demostration 5 The wireless radio is enabled by default Customize theWireless Network Name SSID andSecuritysett...

Page 23: ...ork 2 4GHz or 5GHz to connect Here we take 2 4GHz for demostration 2 Enter the exact same wireless settings of the Host network that you want to connect to Or click Wireless Scanner and choose a Host network from the list Once a network is selected its SSID MAC address and security settings except the password will be automatically filled in the respective fields If the selected network is protect...

Page 24: ...you can click it to disable While the icon means this SSID is disabled and you can click it to enable 2 Click the icon to modify the SSID VLAN ID wireless security and other settings of the corresponding network Note Tick Hide SSID if you want to hide this wireless network name 3 Click OK to save the settings ...

Page 25: ...us Afterfinishingtheconfiguration pleasegotoAdvanced Statustochecktheconnection status Here we take Access Point mode as a demonstration The status page of other modes are different Click each element of the topology its status will show below ...

Page 26: ...his chapter guides you on how to configure advanced network and security settings that are available for this AP device This chapter contains the following sections Change the LAN Settings Specify DHCP Server Settings MAC Filtering Advanced Wireless Settings ...

Page 27: ... Advanced Network LAN page 3 Select Use the following IP address option and type in a new IP Address appropriate to your needs 4 Leave the Subnet Mask and Default Gateway as it is 5 Click Save Note After changing the IP address you should enter the new IP address or use the domain name tplinkap net to log into the web based management page 5 2 Specify DHCP Server Settings By default the DHCP Dynam...

Page 28: ...ault Gateway is automatically filled which is the same as the LAN IP address of the AP device 6 Click Save Check the DHCP Clients 1 Visit http tplinkap net and log in with the username and password you set for the AP device 2 Go to Advanced Network DHCP Client List to check the DHCP Client List To reserve an IP address for a specified client device 1 Visit http tplinkap net and log in with the use...

Page 29: ...fic client devices from accessing your network When a device is blocked it is unable to connect to the Internet through your network or communicate with other devices in the LAN To use MAC Filtering enable this function and specify a blacklist or whitelist If MAC Filtering is disabled Off all devices including the blacklisted ones are allowed to access your network 1 Visit http tplinkap net and lo...

Page 30: ... To add a device to a blacklist or whitelist 1 Click Add 2 Enter the MAC address of the device or clickView Devices button to choose the device that you want to add in the blacklist or whitelist from the Access Devices List 3 Enter a brief description of the device ...

Page 31: ...ices from the Blacklist or Whitelist In the Blacklist or Whitelist select the corresponding checkboxes of the devices to be deleted and click Delete above the table 5 4 Advanced Wireless Settings It is recommended to keep the default settings of the advanced wireless settings If it is necessary to change them please perform the following steps 1 Visit http tplinkwifi net and log in with the userna...

Page 32: ...ater than the preset threshold the device sends Request to Send frames to a particular receiving station and negotiates the sending of a data frame or else the packet will be sent immediately Fragmentation Threshold Specify the maximum packet size in bytes transmitted through the network If a packet size exceeds the fragmentation threshold thepacketwillbefragmentedintomultiplepackets Notethatsetti...

Page 33: ...30 Chapter 5 WMM This function guarantees the packets with high priority messages being transmitted preferentially It is enabled by default and highly recommended 4 Click Save ...

Page 34: ...and manage your AP device This chapter includes the following sections System Log Test the Network Connectivity Upgrade the Firmware Backup and Restore Configuration Settings Change the Management Account Throughput Monitor Statistics SNMP Management Ping Watchdog LEDs Control ...

Page 35: ...Click Save Log to save the system log to local Tips You can use the email to send the saved system log to the technical support for troubleshooting Click Refresh to renew the system log list or click Delete all to delete all the system logs 6 2 Test the Network Connectivity Diagnostics is used to test the connectivity between the AP device and the host or other network devices The device provides ...

Page 36: ...the diagnostic tool to test the connectivity 2 Enter the target IP Address of the tested host 3 Specify the Ping Count Ping Timeout and Ping Packet Size Optional 4 Click Start The figure below indicates the proper connection between the device and the IP address 192 168 0 123 tested through Ping To diagnose using Traceroute 1 Choose Traceroute as the diagnostic tool to test the connectivity ...

Page 37: ...TP LINK is dedicated to improving and richening the product features giving you a betternetworkexperience WewillreleasethelatestfirmwareatTP LINKofficialwebsite you can download the latest firmware file from the Support page of our website www tp link com and upgrade the firmware to the latest version Note 1 Make sure the latest firmware file matches with the hardware version as shown in the webpa...

Page 38: ...kup and Restore Configuration Settings The configuration settings are stored as a configuration file in the AP device You can backup the configuration file to your computer for future use and restore the AP device to a previous settings from the backup file when needed Moreover if necessary you can erase the current settings and reset the AP device to the default factory settings 1 Visit http tpli...

Page 39: ...urn off or reset the AP device To reset the AP device to factory default settings 1 Click Factory Restore to reset the router 2 Wait a few moments for the reset and reboot Note 1 During the resetting process do not turn off the AP device 2 We strongly recommend you back up the current configuration settings before resetting the AP device 6 5 Change the Management Account The account management fea...

Page 40: ...ou forget it 6 6 Throughput Monitor The throughput chart displays the current data traffic of the network The curves in different colors represent the received RX and transmitted TX rates of the 2 4GHz and 5GHz frequencies respectively You can choose to view individual or multiple data rates by selecting the corresponding checkbox 1 Visit http tplinkap net and log in with the username and password...

Page 41: ... 1 Visit http tplinkap net and log in with the username and password you set for the AP device 2 Go to Advanced Wireless Statistics 3 Monitor the traffic statistics in Wireless Stations Online section 6 8 SNMP Management SNMP Simple Network Management Protocol is a popular network monitoring and management protocol 1 Visit http tplinkap net and log in with the username and password you set for the...

Page 42: ...device s SNMP information The community name can be considered as a group password The default setting is private 8 Enter the IP address or subnet in Set Source field that management systems can read and write to this set community 9 Click Save Note ArestrictedsourcecanbeaspecificIPaddress e g 10 10 10 1 orasubnet representedasIP BITS e g 10 10 10 0 24 If 0 0 0 0 is specified as the IP address the...

Page 43: ...n Startup Delay field 7 Enter a number of ping count s that the device can send continously in Fail CountTo Reboot field If the value is exceeded the device will restart automatically 8 Click Save 6 10 LEDs Control The LEDs indicate AP device s activities and behavior You can turn on or turn off the AP device s LEDs from the web based management page 1 Visit http tplinkap net and log in with the u...

Page 44: ...e Reset button for five seconds until the Power LED starts blinking then release the button 2 Visit http tplinkap net 3 Enter admin in lower case as both username and password to log in Note You ll need to reconfigure the AP device Please mark down your new password for future use Q3 I cannot log into the AP device s web management page what can I do This can happen for a variety of reasons please...

Page 45: ...42 4 Click LAN settings deselect the following three options and click OK 5 Go to Advanced Restore advanced settings click OK to save the settings ...

Page 46: ...AP Mode Open a web browser and log in again If login still fails please contact the technical support Q4 What can I do if the login window does not appear You can try the following methods to solve the problem Change the computer s static IP address to obtain an IP address automatically Verify if http tplinkap net or http 192 168 0 254 is correctly entered in the web browser Use another web browse...

Page 47: ...al in Repeater Bridge mode please use the following tips The Best Way is Halfway Generally the ideal location for the repeater is halfway between your wireless router and your wireless clients If that is not possible place it closer to your wireless router to ensure stable performance Less Obstacles Ensure Better Performance Choose a location with less obstacles that may block the signal between t...

Page 48: ...Mbps at 2 4GHz Transmit Power CE 20dBm 2 4GHz 23dBm 5GHz FCC 30dBm Wireless Function Enable Disable Wireless Radio WMM Wireless Statistics Wireless Security 64 128 bit WEP WPA WPA2 WPA PSK WPA PSK2 encryptions Software DHCP Server Client DHCP Client List Address Reservation Quality of Service WMM Firewall Security MAC Filtering Protocols Supports IPv4 Management Account Management SNMP Environment...

Page 49: ...product names are trademarks or registered trademarks of their respective holders No part of the specifications may be reproduced in any form or by any means or used to make any derivative such as translation transformation or adaptation without permission from TP LINK TECHNOLOGIES CO LTD Copyright 2016 TP LINK TECHNOLOGIES CO LTD All rights reserved ...

Page 50: ...r help This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to ope...

Page 51: ...soumis aux deux conditions suivantes 1 cet appareil ne doit pas provoquer d interférences et 2 cet appareil doit accepter toute interférence y compris celles susceptibles de provoquer un fonctionnement non souhaité de l appareil This radio transmitter IC 8853A AP500 Model AP500 has been approved by Industry Canada to operate with the antenna types listed below with the maximum permissible gain ind...

Page 52: ...itation P I R E spécifiée pour l exploitation point à point et non point à point selon le cas En outre les utilisateurs devraient aussi être avisés que les utilisateurs de radars de haute puissance sont désignés utilisateurs principaux c à d qu ils ont la priorité pour les bandes 5250 5350 MHz et 5650 5850 MHz et que ces radars pourraient causer du brouillage et ou des dommages aux dispositifs LAN...

Page 53: ...業人士進行此項工作 Продукт сертифіковано згідно с правилами системи УкрСЕПРО на відповідність вимогам нормативних документів та вимогам що передбачені чинними законодавчими актами України Safety Information When product has power button the power button is one of the way to shut off the product when there is no power button the only way to completely shut off power is to disconnect the product or the powe...

Page 54: ...K EE FI FR DE GR HU IE IT LV LT LU MT NL PL PT RO SK SI ES SE GB IS LI NO CH Explanation of the symbols on the product label Symbol Explanation DC voltage RECYCLING This product bears the selective sorting symbol for Waste electrical and electronic equipment WEEE This means that this product must be handled pursuant to European directive 2012 19 EU in order to be recycled or dismantled to minimize...

Page 55: ...tives 2011 65 EU The above product is in conformity with the following standards or other normative documents EN 300 328 V1 8 1 EN 301 489 1 V1 9 2 EN 301 489 17 V2 2 1 EN 60950 1 2006 A11 2009 A1 2010 A12 2011 A2 2013 EN 50385 2002 EN 301 893 V1 7 1 The product carries the CE Mark Person responsible for making this declaration Yang Hongliang Product Manager of International Business Date of issue...

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