Toshiba Strata CTX User Manual Download

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Unify Your Business Communications

S T R A T A

IMPORTANT!

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Summary of Contents for Strata CTX

Page 1: ...Unify Your Business Communications S T R A T A IMPORTANT ...

Page 2: ...neering or manufacturing methods may warrant Copyright 2003 Toshiba America Information Systems Inc Telecommunication Systems Division All rights reserved No part of this manual covered by the copyrights hereon may be reproduced in any form or by any means graphic electronic or mechanical including recording taping photocopying or information retrieval systems without express written permission of...

Page 3: ...Y OF NON INFRINGEMENT OF THIRD PARTY RIGHTS THE WARRANTY OF YEAR 2000 COMPLIANCE AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU NEITHER TAIS NOR ITS SUPPLIERS WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE ...

Page 4: ...on with new or refurbished parts at their option If TAIS or one of its authorized dealers does not replace or repair such parts the retail customer s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to be defective and which are returned to TAIS through one of its authorized dealers within the warranty period and no later than thirty 30 days aft...

Page 5: ...KT Button Assignments 5 Step 2E Make Attendant Group Assignments on CTX 6 Step 2F Set Up LAN 7 Step 2G Create Dial 0 Destination 8 Step 2H Direct CO Lines to Ring CTX Attendant Console 8 Step 3 Connect Hardware to Strata CTX 9 Step 4 Install SNMP Service 11 Step 5 First Time Installation 11 Step 6 Modify TSP Configuration 13 Step 7 Run the CTX Attendant Console 13 Chapter 2 Maintenance and Adminis...

Page 6: ...Contents Maintenance and Administration ii Strata CTX Attendant Console Installation 03 03 ...

Page 7: ...ontains maintenance and administration information Organization This manual is divided into these chapters Chapter 1 Installation contains programming and installation instructions for the Strata CTX Attendant Console Chapter 2 Maintenance and Administration explains how to back up remove restore the console database as well as upgrade and troubleshooting procedures ...

Page 8: ...ations Conventions Description Note Elaborates specific items or references other information Within some tables general notes apply to the entire table and numbered notes apply to specific items Important Calls attention to important instructions or information ULDO ROG Represents telephone buttons Courier Shows a computer keyboard entry or screen display shows a multiple PC keyboard or phone but...

Page 9: ...ial Attendant Keyboard stickers CTX KL ATCON VA See the Strata CTX Attendant Console User or Quick Reference Guide or for sticker placement Mouse Color VGA monitor 600x800 pixels or better Attendant Console Interface Unit BATI which connects to the BDKU or PDKU station interface on the Strata CTX Plus a handset and cradle BATHC A headset can be ordered or a DKT3001 can be used as the station inter...

Page 10: ...Console Certain programming assignments are required in the Strata CTX for the CTX Attendant Console others are preferred or recommended assignments for proper operation You can use Strata CTX WinAdmin or CTX telephone button programming Step 2A Assign Class of Service COS on CTX Enter Program 103 then use the following Feature Buttons FBs to make the following assignments 6442 Use COS 10 for Atte...

Page 11: ...kup preferred FB17 Press to enable Directed CO Call Pickup preferred FB20 Press to enable the console to switch from ringing to handsfree answerback preferred FB21 Press to enable Privacy Override preferred FB23 Press to enable Emergency Paging preferred FB24 Press to enable the ability to Join calls required FB25 Press to enable Through Dialing required FB26 Press to enable Tandem Trunk to trunk ...

Page 12: ...d below FB01 Specifies the equipment number shelf slot port required for assigning a new DN to the system Set the CTX Attendant Console DN to the PDKU or BDKU port required FB02 Press to assign the DKT Station type required FB03 Press to assign Extension not Voice Mail attributes to analog ports required FB04 Toshiba recommends entering COS 10 at the following three prompts COS DAY1 COS DAY2 and C...

Page 13: ...tes FB19 and FB30 settings can be changed within the CTX Attendant Console application see Administration view Admin tab in the console These two settings can be changed in CTX programming or from the CTX Attendant Console The console has precedence the console overrides programming data Although FB28 is labeled Attd Overflow Dest you should enter the overflow destination from Program 404 Step 2D ...

Page 14: ...ution method either 1 Most Idle First or 2 Next Available First are allowed required FB02 Enter an alternative Attendant Destination for Position Busy if desired 1 32 characters FB03 Select the Attendant Overflow Time in minutes default is OK FB04 Enter an Overflow Destination for the Attendant group 1 32 characters preferred This overflow destination for a single Attendant or when all multiple At...

Page 15: ...er Then enter a device port number Note If you change the LAN port you must reset the CTX by performing a Power Cycle or Level 2 Reset 2 Use Program 801 and the following FBs to assign the properties of each LAN port FB00 Choose the device port number to be assigned Use port assigned in above step Program 803 FB02 FB01 Assign to be TCP default FB02 Assign the type to be Server default FB03 Asynchr...

Page 16: ...ed below FB00 In CTX WinAdmin click the Create button to assign Attendant Console Group DN In the pop up window enter an Index value of 0 zero click OK Most sites will use 0 however any non conflicting DN can be used or for telephone programming at the Digit prompt enter 0 or any DN that does not conflict with a station DN At the FB0 prompt enter Note The number entered here usually 0 is the numbe...

Page 17: ...t the PDKU or BDKU from the MDF if used to the BATI or a DKT3001 4 Plug in the supplied white cord to the BATI and to the Handset Cradle BATHC If a headset will be used plug the headset cord into the Handset Cradle s headset jack or if the DKT3001 is used instead of the BATI and a headset is desired install a BHEU in the DKT3001 per the instructions in the Station Apparatus chapter of the Strata C...

Page 18: ... will follow the Alternate Destination programmed in Strata CTX Only calls directed to the DKT s primary extension number will ring the phone Also if the handset interferes with the headset you can unplug the handset while using the headset 6511 CTX100 ACTU with AETS or CTX670 BBCU processor Strata CTX Straight pinned 8 wire modular cord Straight pinned 8 wire modular cord RJ45 Jack NIC CTX Attend...

Page 19: ...r you will run two parallel installations of the same component with unpredictable results 2 From the InstallShield Wizard for CTX Attendant Console window click Next 3 Enter the Customer Information click Next 4 Click Yes if you agree with the License Agreement 5 Select the Setup Type then Next Primary for single consoles automatically installs the Console and database utility program at the defa...

Page 20: ...elow In the box Select or enter a server name enter the name of CTX Attendant database PC This is required even if the CTX Attendant Console and CTX Attendant database share the same machine User Name and password is default set Database name pcatt is automatically shown as the proper server name Test Connection button press to ensure the connection is established A message box Test connection suc...

Page 21: ...g into CTX WinAdmin Port This number must match the Port number entered earlier in Strata CTX Program 801 see Step 2F Set Up LAN on page 7 CommunityName This should match the Strata CTX CommunityName displayed when you log into CTX WinAdmin Attendant DN This should be the Prime DN for the Attendant Console entered in Strata CTX Program 200 see Step 2B Make Station Assignments on CTX on page 4 2 Cl...

Page 22: ... The first time that you install the CTX Attendant Console you may see the window shown right Enter the correct IP Address Port and Name of each node In the Name field enter an easily identifiable name such as Local Chicago etc Then click OK The Attendant Console window opens shown below The console is now ready for use Refer to the Strata CTX Attendant Console User Guide for operating instruction...

Page 23: ...are If you select Cancel the installer halts the process without changing the existing installed software If you select OK the installer removes the currently installed CTX Attendant software from the target machine and installs the new version Directory Database Maintenance Back Up Database Backing up the current database is a recommended prior to upgrading the CTX Attendant Console software or w...

Page 24: ...users to the directory on another PC then transfer the off line database to a floppy disk or other media To install the off line database onto the Attendant PC follow this procedure which is the same process as restoring data from a previous backup to the current database 1 Select Start Programs Strata CTX Attendant click Strata CTX Attendant Database Utility 2 Click the Restore button to start th...

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