Toshiba STRATA CIX User Manual Download

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Title Page

Installation Manual

Attendant Console

CIX

STRA TA

IMPORTANT!

Installing Technician

Please read the entire content of

this guide before starting installation!

Summary of Contents for STRATA CIX

Page 1: ...Title Page Installation Manual Attendant Console CIX STRATA IMPORTANT Installing Technician Please read the entire content of this guide before starting installation ...

Page 2: ...ary special incidental indirect or consequential damages whatsoever or claims of third parties regardless of the form of any claim that may result from the use of this document THE SPECIFICATIONS AND INFORMATION PROVIDED HEREIN ARE FOR INFORMATIONAL PURPOSES ONLY AND ARE NOT A WARRANTY OF ACTUAL PERFORMANCE WHETHER EXPRESSED OR IMPLIED THE SPECIFICATIONS AND INFORMATION ARE SUBJECT TO CHANGE WITHO...

Page 3: ...d of your right to file a complaint with the FCC Service or Repair For service or repair contact your local Toshiba telecommunications distributor To obtain the nearest Toshiba telecommunications distributor in your area log onto www toshiba com taistsd pages support_dealerlocator html or call 800 222 5805 and ask for a Toshiba Telecom Dealer Radio Frequency Interference Warning This equipment gen...

Page 4: ...Y RIGHTS THE WARRANTY OF YEAR 2000 COMPLIANCE AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU NEITHER TAIS NOR ITS SUPPLIERS WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR FREE HOWEVER...

Page 5: ...g the malfunc tion by TAIS or its authorized dealer with new or refurbished parts at their option If TAIS or one of its autho rized dealers does not replace or repair such parts the retail customer s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to be defective and which are returned to TAIS through one of its authorized dealers within the wa...

Page 6: ...ed by the warranties provided through the original manufacturer and passed on intact to the purchaser by Toshiba Customers should consult their product documentation for third party warranty information specific to third party products More information may also be available in some cases from the manufacturer s public website While Toshiba offers a wide selection of software hardware and periphera...

Page 7: ...nt Console 6 Software Installation 2 2 Secondary Installation 2 6 Simple Network Management Protocol Installation 2 7 Strata CIX Database Programming 2 10 Obtain and Apply Console License 2 10 Program CIX for the Console 2 10 Make Station Assignments on CIX 2 12 DKT Button Assignments 2 13 IP Station Assignment 2 13 Make Attendant Group Assignments on CIX 2 15 Set Up LAN 2 16 Create Dial 0 Destina...

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Page 9: ...FYI The LIC ATT license must be applied to the CIX processor using Network eManager to allow the console to operate The customer must supply a PC that meets the specifications shown below VoIP or Digital Station Talk Path The Strata CIX system and the PC to CIX system speech path connection can be configured for VoIP or digital line card circuit operation The system can also be configured and equi...

Page 10: ...lephone For IP connection refer to VoIP Speech Path on page 1 4 Hardware to Strata CIX Connection 1 If you are not using a network switch use an RJ45 cross pinned cable to connect the Strata CIX Network Interface Card NIC jack and to the CIX Attendant Consoles PC s NIC jack see Figure 1 3 or if you re connecting to the Strata CIX via a LAN or switch use a straight pinned RJ45 cable see Figure 1 1 ...

Page 11: ...ntended for an Attendant when the software is not running will follow the Alternate Destination programmed in Strata CIX system Only calls directed to the DKT s primary extension number will ring the phone Also if the handset interferes with the headset you can unplug the handset while using the headset Attendant Console PC NIC CIX CTX OR BDKU BDKS or BWDKU BATI MDF Handset Cradle BATHC White Cord...

Page 12: ...1 Use an RJ45 cable to connect the Strata CIX Network Interface Card NIC jack on the xCTU processor card and to the LAN see Figure 1 4 2 Connect the headset to the PC sound card Figure 1 4 Network Interface Connection Attendant Console PC NIC CIX CTX OR BDKU BDKS or BWDKU LAN Switch or Hub BATI MDF Handset Cradle BATHC White Cord Supplied with BATHC DKT3x01 with BHEU Processor NIC Straight Through...

Page 13: ...em the database is installed on only one PC Important Installing and running the Strata CIX Attendant Console Version 6 on a PC that is a member of a Microsoft Windoes Domain is not supported The Attendant Console PC must be configured as a Workgroup computer Turnkey System The Strata CIX PC Digital Attendant Console is sold as a turnkey package that includes a PC with Microsoft Windows operating ...

Page 14: ...tendant Console license part number LIC ATT Note Each digital PC Attendant Cosole uses on of the system s station licenses Note Each IP Attendant Cosole requires a port on an MIPU card But does not require an IP endpoint license Important One CTI license is required for each attendant console connected to the Strata CIX system And one LIC ATT licenses is required for each PC Attendant Console Atte...

Page 15: ... the database is only installed on the Primary PC If an Install PCAtt DB dialog box opens with the message The Installer has detected an existing PC Attendant Directory database Click on No 5 If a Windows Installer update dialog box appears the installation detected that a Windows Installer update is needed Click OK to update the Windows installer and follow the update prompts A reboot is required...

Page 16: ...screen click on Next 10 Enter your information in the Customer Information dialog screen 11 Read the license agreement then click Yes to accept the terms 12 In the destination folder accept the default value the click on Next 13 When the Install Shield Wizard Complete dialog box appears select Yes I want to restart my computer now then click on Finish 14 After the PC reboots the TSP configuration ...

Page 17: ...DN phone for voice communication 15 If this was a new installation this is the end of the Primary Installation If this is an upgrade installation go to the database restore procedure The Attendant DN must ba an IP Telephone programmed in the Strata CIX database as an Attendant Console In the xIPU IP Address field enter the IP address of the Attendant DN IPT station The Attendant DN must ba an DKT ...

Page 18: ...or Secondary console installation only follow steps 1 through 14 of the primary console installation procedure above 2 You will need to set the database server primary console connection in the following dialog box Note Replace the serverName with the computer name or IP address of the primary CIX Attendant Enter the server name followed by PCATT as this is the SQL instance name 3 When the Install...

Page 19: ...Attendant Console 6 0 on a PC that has had no pre vious versions of the Attendant Console WMI SNMP must be installed and enabled before starting the console software installation Note This process may require the Windows CD ROM that came with the PC 1 Windows XP 2003 Select Start Settings Control Panel Add Remove Programs For Vista Select Start Control Panel Programs The Programs and Features wind...

Page 20: ...Digital Attendant Console Software 2 8 Strata CIX PC Attendant Console Installation 06 09 3 Windows XP 2003 Select Management and Monitoring tools For Vista Click to check mark the SMNP Features box 4 Insert the Windows CD if prompted ...

Page 21: ...check mark the boxes then click on the OK button 6 Insert the Windows CD if prompted 7 Return to Attendant Console 6 Software Installation on page 2 2 8 Return to the Attendant Console 6 Software Installation on page 2 2 Note After installing SNMP WMI on some systems running the Windows Vista operating system the dialog box shown below may appear when the system reatarts Simply click on Cancel and...

Page 22: ...assignments for proper operation You can use Strata CIX Network Network eManager or CIX telephone button programming 1 Assign Class of Service COS on CIX Select System Class of Service Program 103 then use the following Feature Buttons FBs to make the following assignments p 00 Specifies the COS Toshiba recommends using COS 10 for the Attendant Console recommended p 01 Disable Auto Busy Redial req...

Page 23: ...d p 23 Enable Emergency Paging preferred p 24 Enable the ability to Join calls required p 25 Enable Through Dialing required p 26 Enable Tandem Trunk to trunk Connections preferred p 27 Enable the ability to change Day Night mode required p 30 Enable the ability to dial individual trunk access codes to access specified lines preferred p 31 Enable access to trunk groups by trunk access codes requir...

Page 24: ...l p 04 Toshiba recommends entering COS 10 at the following three prompts COS DAY1 10 COS DAY2 10 and COS Night 10 preferred p 11 Select Dial Tone selects Dial Tone as the tone heard after LCR access codes are dialed 2 Make DKT Data Assignments on CIX a Select Station Station Assignments DKT Tab Program 204 enter the Prime DN for this particular Attendant Console 3 Enter data listed below p 01 Assi...

Page 25: ...hones in the system should have an appearance of the Console s PDN IP Station Assignment This procedure programs an IP station in the Strata CIX system for an IP attendant console speech path 1 Select Stations Station Assignments 2 At the bottom of the screen click on Create 3 In the dialog box click to select IPT_L or SIP or IP_VA or IP_ATT or IP_VM or VM SIP Enter the DN for this Attendant Conso...

Page 26: ...ll Progress Tones assign Dial Tone This assigns Dial Tone as the tone heard after LCR access codes are dialed required 10 You must create this as a new port The ATT parameter cannot be changed later If the DN already exists it must be deleted and then added as a new ATT port DKT Data Assignments 1 Select Station Station Assignments click on the Prime DN for this particular Attendant Console in the...

Page 27: ...t the Call Distribution method Most Idle First required Consoles will receive calls in rotation p 02 Enter an alternative Attendant Destination for Position Busy if desired 1 32 characters p 03 Select the Attendant Overflow Time in seconds default is OK p 04 Enter an Overflow Destination for the Attendant group 1 32 characters preferred This overflow destination for a single Attendant or when all ...

Page 28: ...ect the LAN Tab Program 801 and the following FBs to assign the properties of each LAN port CSTA Link Setup Program 803 Advanced Configuration System I O Device IO Logical Device FB Description Setting 00 Logical Device Number 200 CTI 0 or next available 01 Device Connection LAN 02 Port Index No 1 or next available Program 801 Advanced Configuration System I O Device LAN Device 00 LAN Port Index N...

Page 29: ...le PC use the keyboard for all PC operations when the console is running When the Attendant Console software is not running the DKT3001 telephone can be used for regular calling Calls intended for an Attendant when the software is not running will follow the Alternate Destination programmed in Strata CIX CTX Only calls directed to the DKT s primary extension number will ring the phone Also if the ...

Page 30: ...s to Ring CIX Attendant Console Refer to the Strata CIX Programming Manual Vol 1 for details The Attendant dialing digit is 0 or the value assigned to the Attendant Console Group in Flexible Access Codes Program 102 Important If a DKT telephone is connected to the CIX Attendant Console PC use the keyboard for all PC operations when the console is running When the Attendant Console software is not ...

Page 31: ...t Logon box select Admin from the drop down list leave password blank click OK 3 The first time after you install the CIX Attendant Console you may see the window shown below Enter the correct IP Address Port and Name of each node In the Name field enter an easily identifiable name such as Local Chicago etc Then click OK 6686 ...

Page 32: ...endant Console 2 20 Strata CIX PC Attendant Console Installation 06 09 The Attendant Console window opens shown below The console is now ready for use Refer to the Strata CIX CTX Attendant Console User Guide for operating instructions 6594 ...

Page 33: ...he installer removes the old and installs the new software version onto the target machine This even includes installing an IP version over a DKT version If there is an existing software that is the same version as the release version the installer prompts you to Remove or Cancel the installed software If you select Cancel the installer halts the process without changing the existing installed sof...

Page 34: ...lder so you can specify its name when you wish to restore the database When the back up is done the Status line shows Database Backup Complete Pcatt bak is the backup file however you generally won t need to refer to this file 4 Click Exit when done Attendant Console V6 Database Backup This procedure creates a backup of the Version 6 or later Attendant Console database Toshiba recommends a databas...

Page 35: ...4 Click on OK then wait for the Status to show backup Complete Click on Exit to close the backup utility 5 Record the current PC Attendant TSP configuration Select Start All Programs Strata IP Attendant Right click on Strata IP Attendant Console TSP Config Utility then select Open as Administrator Click on Allow in the Unknown software dialog box Record the excising parameters This information wil...

Page 36: ... is shipped with an enhanced data backup restore utility Select Start All Programs Strata CIX Attendant Database Backup and Restore Note On Windows Vista this tool must be run as Administrator 2 First connect to the database either using Windows NT authentication using your Windows logon user or SQL Server authentication Use the default Windows authentication Once connected the rest of the buttons...

Page 37: ...This is the last page of the document ...

Page 38: ...Toshiba America Information Systems Inc Telecommunication Systems Division 9740 Irvine Blvd Irvine CA 92618 1697 949 583 3700 http telecom toshiba com 2009 Toshiba America Information Systems Inc ...

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