Toshiba Strata CIX LUCA User Manual Download

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Strata Messaging

Voice Mail User Guide

Title Page

Effective July 1, 2017, all Telecom product ordering, maintenance, warranty,

and support obligations have been transferred to Mitel Networks, Inc.

November 2009

Summary of Contents for Strata CIX LUCA

Page 1: ...trata Messaging Voice Mail User Guide Title Page Effective July 1 2017 all Telecom product ordering maintenance warranty and support obligations have been transferred to Mitel Networks Inc November 2009 ...

Page 2: ...f goodwill inconvenience or exemplary special incidental indirect or consequential damages whatsoever or claims of third parties regardless of the form of any claim that may result from the use of this document THE SPECIFICATIONS AND INFORMATION PROVIDED HEREIN ARE FOR INFORMATIONAL PURPOSES ONLY AND ARE NOT A WARRANTY OF ACTUAL PERFORMANCE WHETHER EXPRESSED OR IMPLIED THE SPECIFICATIONS AND INFOR...

Page 3: ...plaint with the FCC Service or Repair For service or repair contact your local Toshiba telecommunications distributor To obtain the nearest Toshiba telecommunications distributor in your area log onto www toshiba com taistsd pages support_dealerlocator html or call 800 222 5805 and ask for a Toshiba Telecom Dealer Radio Frequency Interference Warning This equipment generates uses and can radiate r...

Page 4: ...Y RIGHTS THE WARRANTY OF YEAR 2000 COMPLIANCE AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU NEITHER TAIS NOR ITS SUPPLIERS WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR FREE HOWEVER...

Page 5: ...g the malfunc tion by TAIS or its authorized dealer with new or refurbished parts at their option If TAIS or one of its autho rized dealers does not replace or repair such parts the retail customer s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to be defective and which are returned to TAIS through one of its authorized dealers within the wa...

Page 6: ...ed by the warranties provided through the original manufacturer and passed on intact to the purchaser by Toshiba Customers should consult their product documentation for third party warranty information specific to third party products More information may also be available in some cases from the manufacturer s public website While Toshiba offers a wide selection of software hardware and periphera...

Page 7: ... to a Message 4 Call Back Directly 5 Redirect a Message 5 Erase Delete and Retrieve a Deleted Message 6 Delete a Message 6 Retrieve a Deleted Message 6 Number of Messages 6 Chapter 3 Sending Messages Send A Message Directly To A Subscriber s Mailbox 7 To Mark a Message as Confidential 8 To Mark a Message as Priority 8 To Mark a Message as Priority and Confidential 8 To Request a Return Receipt for...

Page 8: ...ution List 14 Delete a Private Group Distribution List 14 Listen to Members in a Private Group Distribution List 14 Using a Private Group Distribution List 14 Using a Global Group Distribution List 14 Chapter 6 Personal Options Message Notification 15 To Activate or Deactivate Message Notification 16 Set a Wake up Call 16 Change your Mailbox Password 17 Personal Assistant 17 Follow me 17 Setting u...

Page 9: ...ding messages recording messages marking messages for priority or confidential delivery and return receipt notification Chapter 4 Greetings contains instructions on changing your personal greeting changing your recorded name setting up temporary or extended absence greetings Chapter 5 Using Group Distributions describes the difference between private and global group distribution list how to set u...

Page 10: ...on button s from the top down For example station 10 s extensions ring 10 1 first then 10 2 10 3 and 10 4 A station is considered busy when all extensions are being used Note The naming convention for DKT assignments within Toshiba is Directory Numbers For clarity and ease of understanding the terms Extension Number and Phantom Extension Number will be used in this document in lieu of PDN and PhDN...

Page 11: ... into the voicemail as a remote user At any time during this greeting you can press the key to log into your mailbox When calling internally the system will prompt you for your password Check with your system administrator if you do not know your password Each time you enter your mailbox the system informs you of any new messages and prompts you with keys to press on a touch tone phone to access t...

Page 12: ...reeting Refer to Chapter 4 Greetings for more information on personal greetings If your mailbox is enabled with voice commands the first time you access your mailbox you also hear a short tutorial that guides you on using spoken commands to navigate your mailbox Once you have completed this set up process the system notifies you there are any new messages in your mailbox To access the New User Set...

Page 13: ...sage indicator light on office phones By default the message indicator will light up when you have a new voice message but some system administrators will also set it up to indicate when you have a new fax message To check new messages and access your voicemail box 1 You will need the following information Phone number to call the voice messaging system this may be different from inside and outsid...

Page 14: ...time sent While listening to a message you can press 4 to rewind or 6 to fast forward in increments of five seconds or as programmed by the system administrator You can also press 5 to pause the message and 5 again to resume it it automatically resumes after 60 seconds or as programmed by the administrator Volume Speed Control You can use the following keys at any time during message playback to c...

Page 15: ... you on hold while it transfers your call Redirect a Message During message playback or after the message has finished playing you can redirect forward a message to another subscriber s voicemail box 1 Press 7 2 while listening to a message or after the message has finished playing 2 The system will prompt you to enter the mailbox to which you wish to forward the message You can also use a private...

Page 16: ...leted message and move it back into your saved messages folder 1 Press 6 from the main subscriber s menu If you are currently reviewing messages press 6 2 You now have three options To listen to your deleted messages press 1 To move the message back to your saved messages press 2 To delete the message press 3 Note Erasing a message permanently deletes your message from the system and you will no l...

Page 17: ...ss any key when you are done recording Press 2 to review your message before sending Press 3 to Re record your message Press to cancel without sending Press 1 to send Press 0 for delivery options such as confidential urgent or message confirmation 4 The system will prompt you to enter the mailbox to which you wish to send the message You can also use a private or public group distribution list at ...

Page 18: ...nd a message as priority you will also be provided with the option to send the message with return receipt and or schedule it for future delivery See this chapter for more information on these options and follow the prompts in the system to use these features To Mark a Message as Priority and Confidential 1 Call the voice messaging system and press 2 from the subscriber s menu to record a message ...

Page 19: ... any delivery option normal priority confidential receipt and non receipt After you select your delivery options and address the message you can send the message immediately or mark it for future delivery 1 Call the voice messaging system and select 2 from the subscriber s menu to record a message Press any key when you are done recording 2 Select your delivery option 3 Select the mailbox destinat...

Page 20: ...ution lists 1 From the subscriber s menu press 2 to record a message Press any key when you are done recording and press 1 to continue 2 Press to send to a Private Distribution list or to send to a global Distribution list 3 Enter the group number 4 Press 1 to confirm or 2 to change your destination 5 Press 1 to send Delete a Message after Sending You have the option of deleting a message from a s...

Page 21: ...ing that includes your recorded name If you have also deleted your recorded name callers will hear a system standard greeting that includes your mailbox number 1 Call the voice messaging system and select 3 2 2 The system will tell you if your greeting is activated or deactivated If it is activated press 1 to deactivate Listen to your Greeting Call the voice messaging system and select 3 2 2 from ...

Page 22: ...ated A temporary greeting is often used when you are out of the office or have specific information to tell a caller while retaining your standard personal greeting for reactivation at a later time 1 Call the voice messaging system and select 8 1 from the subscriber s menu to record your greeting Press any key when you are done recording 2 To listen to the greeting you have just recorded press 2 o...

Page 23: ...or listen to members of the list Set up a Private Group Distribution List 1 From the Subscriber s menu enter 3 6 1 to create a new group 2 Select a number to save the list under followed by You can select any number from 1 to 5 digits 3 The system will prompt you to record a list name The list name will help you identify the list in the future To save the name and continue press To listen to your ...

Page 24: ... in a distribution list at any time 1 From the Subscriber s menu enter 3 6 4 2 Enter the group list number you wish to listen to followed by 3 Press 1 to listen to a list of the members of the group Using a Private Group Distribution List You can use a private group distribution list when sending a new message or redirecting a received message 1 Call the voice messaging system and record a new mes...

Page 25: ...hen new messages are received to your mailbox Examples of message notification include Receiving a text message to your cell phone A notification to a pager A call out to another phone number e g home phone Message notification enables you to set a day time schedule whereby these notifications are sent For example if you work from home one day a week you may wish to be notified at your home number...

Page 26: ...activated To change press 1 Set a Wake up Call You can set a wake up call to ring a phone for example your cell phone at a specific time during the day The wake up ring will repeat everyday until you turn it off 1 Call the voice messaging system and select 3 1 3 2 To set a weekday wake up call press 1 to set a weekend wake up call press 2 3 The system will tell you whether wake up call is activate...

Page 27: ...by your system administrator to define the key press Once the key press is set up you can change the transfer extension through your phone Check with your system administrator to see if any keys are pre defined in your organization To change your Personal Assistant transfer extension 1 Call the voice messaging system and select 3 7 2 2 Enter the mailbox of the person you wish the call to be transf...

Page 28: ...your organization you can transfer to an operator or to another extension once you accept a transferred call 1 Once the Follow me has been set up and a call is redirected to your call out number and you answer the phone you will hear a message that indicates you are receiving a forwarded call from the voicemail system 2 Press to accept the call 3 At any time during the conversation press again to ...

Page 29: ...hone number skip the greeting replay the greeting or page you For example when on a business trip you want your cell phone and a colleague s office phone to ring when a call comes into your extension If voice mail picks up you want an alternate greeting played that tells callers you are out of the office but directs them to press 1 to reach an operator 2 to leave a voicemail and 3 to ring a differ...

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Page 31: ...ough your email inbox You can listen to your voice messages with any audio player The subject line of voice messages will include caller ID and the duration of voicemail in seconds Access your Voicemails through Email If Unified Messaging is available in your organization all of your voicemails will be accessible through your email inbox Each time you receive a voicemail an email will be sent to y...

Page 32: ...Strata CIX Unified Messaging 22 Strata Messaging Voicemail UG 11 09 Click the Link to message to play your message using the telephone The following options display Click on the appropriate button ...

Page 33: ...saging Table 1 Strata Messaging Soft Keys Telephones 2000 Series except IP 2008 3000 series DP IP 5000 series IP 2008 DKT 3014 Soft Key Definitions 3 BUTTON 4 characters max 4 BUTTON 5 characters 12 BUTTON 12 characters Accept ACPT ACCPT ACCEPT Activate ACTV ACTIV ACTIVATE Additional Destinations ADD ADEST ADD DEST Call CALL CALL CALL Call Screening SCRN SCREEN CALL SCREEN Cancel CANC CANCL CANCEL...

Page 34: ...RM NORML NORMAL Normal Speed SPD NOSPD NORMAL SPEED Normal Volume VOLM NOVOL NORMAL VOLUM Notification NOTF NOTIF NOTIFICAT Number NUMB NUMBR NUMBER Operator OPER OPER OPERATOR Options OPT OPTIO OPTIONS Password PSWD PSSWD PASSWORD Pause PAUS PAUSE PAUSE Personal Assistant ASST PASST PRSL ASSIST Personal Options OPTN PERSL PERS OPTION Play PLAY PLAY PLAY Previous PREV PREV PREVIOUS Priority PRIO P...

Page 35: ...P SKIP SKIP Speed Down SDN SPDDN SPEED DOWN Speed Up SUP SPDUP SPEED UP Stop STOP STOP STOP Temporary Msg TMSG TMSG TEMP MSG Time TIME TIME TIME Toggle TOGL TOGGL TOGGLE Transfer TNFR TRSFR TRANSFER Undelete UNDL UNDEL UNDELETE Urgent URG URGNT URGENT Voice Mail VM VMAIL VOICEMAIL Volume VOL VOL VOLUME Volume Down VDN VOLDN VOLUME DOWN Volume Up VUP VOLUP VOLUME UP Wake Up WAKE WAKE WAKE UP Weekda...

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