Samsung SVMi E Series User Manual Download

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Phone Works

Kingston Ltd.

Samsung Voicemail and

Telephone Administrator

Set-up and Maintenance

Office 1-877-541-1112

Local 613-384-5150

Fax 613-384-2648

Email: [email protected]

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Summary of Contents for SVMi E Series

Page 1: ...Phone Works Kingston Ltd Samsung Voicemail and Telephone Administrator Set up and Maintenance Office 1 877 541 1112 Local 613 384 5150 Fax 613 384 2648 Email sales phoneworks ca ...

Page 2: ...vmmsg key then then and followed by 4 zeros When prompted for your password enter 4 zeros The system will then tell you the options that you can change LISTEN to the options and then make your selection EDIT OF SYTEM PROMPTS Once you have accessed the voice mail using the above instructions you can change the greetings It is always best to script out the greeting you want to change Again you shoul...

Page 3: ...nsion number You then have 2 choices The first one is to delete the mailbox and the 2nd option is to edit the mailbox settings eg passwords 3 MODE SELECTION In this section you will learn how to set the operating mode of your system The operating mode is the mode that determines what greeting is played when your customer calls you These greeting are directly connected to the greeting recorded in t...

Page 4: ...Night Mode 3 Holiday Mode 4 Emergency bad weather Mode 0 Automatic Mode uses the clock on the system to set As a reminder we do not change our system passwords so any system password is 0000 and any reset password is 0000 Also anytime you make a change in the voicemail you must press the key to save your changes We hope that using this guide will help you use your voice mail to its full capabiliti...

Page 5: ...from having to record a new greeting on Wednesday afternoon all the time In most cases you will only have 1 or 2 greetings with 1 being your no answer greeting and number 2 being your busy greeting The typical no answer greeting is the old hello I am either on the phone or away from the phone right now please leave a message and I ll call you right back Greeting 2 can be your busy greeting that te...

Page 6: ...er in the recording as well eg Bud Wiser Ext 201 and possibly the callers will remember it 3 Enter your Dial by Name Directory Name 7 3 This is so someone that accesses the company directory can spell your name using the letters on the keypad to reach your extension You are asked to spell your last name then your first name on the telephone keypad 4 Record Your Primary No Answer Greeting 5 1 This ...

Page 7: ...ess the button on your phone that is labeled VMMSG or dial the voice mail access number either 509 519 or 549 depending on the size of system you have Enter your password when asked Follow the spoken directions Accessing your mailbox from someone else s phone Press the VMMSG button on the phone Press the on the dial pad if there are messages on the phone you are using you will have to press the ag...

Page 8: ...o your messages If there are messages in your mailbox you will have some kind of notification either the VMMSG button will be lit or a flashing light on the phone and possibly both here are the options available 1 To play replay the message 11 To play the previous message 2 To save the message you just heard and listen to the next message 3 To delete the message you just heard and listen to the ne...

Page 9: ...d enter the extension number of the person you wish to send the message to if you don t know their extension number then press the key for the directory you can also press and leave the message as a memo to yourself Mailbox Administration The mailbox Administration menu is used to turn on and off your pager notification message alert options and other sent message control features Message Alert Wh...

Page 10: ...d expect with this feature you can retrieve a voicemail message if you accidentally delete it after listening to it You have up until 3am the following day or the message will get wiped when the system goes into maintenance From the mailbox main menu press 6 for mailbox administration Press 3 for deleted messages Once listened to you can delete again or save it Undelivered Retrieval This is an exc...

Page 11: ...the Key to send the call directly to your mailbox Direct Messaging If you wish to send a message to a person without ringing their phone you press the key and their mailbox number or if you have a key with their extension on it you press the key and then their extension key Self Memo If you wish to send yourself a memo about the big company golf tournament then simply press the key twice and leave...

Page 12: ...ts at 500 and dial 105 for the STATION speed dial which starts at 00 Use the volume arrow up to find a blank spot ex 500 or 00 When you find the spot dial the phone number You must enter a trunk code In most cases it is a 9 dialed before the phone number this grabs you an outside line in the dialing string You then enter the phone number that you are trying to program The area code needs to be ent...

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