Samsung CNF24 User Manual Download

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Ed.

CNF24

User Guide

Summary of Contents for CNF24

Page 1: ...Ed 00 CNF24 User Guide ...

Page 2: ...ated This manual should be read before the installation and operation and the operator should correctly install and operate the product by using this manual This manual may be changed for the system improvement standardization and other technical reasons without prior notice For further information on the updated manual or have a question for the content of manual contact the address or homepage b...

Page 3: ...of R 1 CNF24 CNF24 overv R 2 CNF24 the CNF24 s R 3 Confer the Conferen R 4 CNF24 conference fe ATION he definitions ION NF24 basic i nt and O f 4 chapters Overview view and cap Setup setup proced rence Mana nce Manager Features eatures of th s of the abbre nformation a Organiza and an abbr pacity ure and licen ager r functions he CNF24 eviations use and features ation eviation nse ed in this man C...

Page 4: ...ovides information or instructions that the reader should follow in order to avoid a service failure or damage to the system CHECKPOINT Provides the operator with checkpoints for stable system operation NOTE Indicates additional information as a reference Console Screen Output y The lined box with Courier New font will be used to distinguish between the main content and console output screen text ...

Page 5: ...CNF24 User Guide SAMSUNG Electronics Co Ltd 5 Revision History EDITION DATE OF ISSUE REMARKS 00 09 2010 First edition 01 11 2010 Second edition This page is intentionally left blank ...

Page 6: ... th Log In et Me Main Screen La Create Detail heduled Confe Cancel R heduler Histo Scheduler Watch ive Conferen et Me Confere Ltd OF CO nt Content and ons Screen Outpu e Manuals History Capacity mation for CN ocedure icense 4 Setup Inform he OfficeServ ayout erence s Reservation ry ce Status ence ONTE d Organization ut NF24 mation Conference M ENTS n Manager CNF24 Us ser Guide 6 3 3 4 4 4 5 10 13 ...

Page 7: ...s Co Ltd 7 Features 40 Conference Progress 44 Ad hoc Conference 57 Features 57 Conference Progress 58 Pre defined Conference 59 Features 59 Conference Progress 60 B 61 C 61 D 61 F 61 H 61 I 61 J 61 L 62 M 62 O 62 P 62 R 62 S 62 U 62 W 62 ...

Page 8: ...ference Invitation 30 Figure 3 9 Conference List 31 Figure 3 10 Scheduled Conference s 32 Figure 3 11 Cancel Reservation 33 Figure 3 12 Scheduler History 34 Figure 3 13 My Scheduler 35 Figure 3 14 Conference Status 36 Figure 3 15 Active Conference Status 37 Figure 4 1 Conference Options 43 Figure 4 2 Conference Manager DM 9 2 1 44 Figure 4 3 Conference Reservation 45 Figure 4 4 Select Conference M...

Page 9: ...onics Co Ltd 9 LIST OF TABLES Table 1 1 Ports and LEDs of the CNF24 11 Table 1 2 System Capacity 13 Table 3 1 Installation Environment 22 Table 4 1 Examples of conference group configurations 39 This page is intentionally left blank ...

Page 10: ...co e ability to re CNF24 of 50 e recorded s e as follows conference w ce d conference lls to a speci ference nference whi r to invite the t to enter the nnouncemen ence leader e Conference functions for 24 Ov city eceive servic ions extensio ce conferenc onnections fo onference va ecord voice c 0 hours the m imultaneous where the par e where the c fied group of ch the confe m to the con e conferen...

Page 11: ...Blink The RAM program is operating SVC LED This LED indicates if the CNF24 service is available This LED turns on when the CNF24 software task can be accessed Red blink CNF24 service is not available Green blink CNF24 service available LAN LED This LED indicates the status of the Ethernet link Red Linked as 10 BASE T Ethernet mode Red blink Transmitting receiving data as 10 BASE T Green Linked as ...

Page 12: ...rding channels in use Green 1 2 channels conferencing Orange 3 4 channels conferencing Red 5 6 channels conferencing Off No recording MEM LED This LED indicates the capacity status of the recording storage Green 0 49 of the recording storage used Orange 50 69 of the recording storage used Red 70 79 of the recording storage used Red blink Over 80 of the recording storage used BACKUP LED This LED in...

Page 13: ...number of conference groups can be increased as more CNF24 cards are installed on the system In case of recording or paging the number of conference members is decreased as each recording or paging occupies one conference channel For more information refer to the following table Table 1 2 System Capacity System MAX of CNF24 MAX of Members OfficeServ7400 MP40 4 24 members 4 groups Without recording...

Page 14: ...talled into a 16 channel slot a maximum of 16 conference channels are supported Refer to the following figure OfficeServ7400 MP40 OfficeServ7200 MP20 OfficeServ7200 MP20S Figure 1 2 Slot Information for CNF24 LP40 24 MP40 24 24 24 24 24 24 24 24 24 Basic Cabinet LP40 24 24 24 24 24 24 24 24 24 24 24 Expansion Cabinet 1 2 MP20 16 24 24 16 24 Basic Cabinet LCP 16 24 16 16 16 Expansion Cabinet MP20S ...

Page 15: ...CNF24 User Guide SAMSUNG Electronics Co Ltd 15 This page is intentionally left blank ...

Page 16: ...F2 etup procedure e is describe OfficeServ7 e MCP of Off on for CNF24 he OfficeServ twork cable t can operate erence servic 4 is ready to vice Manage D PCB versio 24 Se e and license ed below 400 OfficeS ficeServ7200 4 Installation 7200 7400 In to the CNF24 e normally wi ce cannot be provide conf er DM men on etup Serv7200 or O 0 does not su stallation Man 4 thout being c e provided ference servi ...

Page 17: ...td 17 4 Input CNF24 IP Address in DM 2 2 16 Figure 2 1 CNF24 Parameter Setting CNF24 will restart automatically to apply new network setting 5 Input Service License Key in DM 2 1 4 to enable CNF24 channels Figure 2 2 Input Service License Key ...

Page 18: ...icense in DM Device Manager If you already have a Service License and want to add the CNF24 service you will require a new Service License including CNF24 count The number of CNF24 license counts can be up to 96 24 x 4 in case of MP40 48 24 x 2 in case of MP20 and 24 in case of MP20S Figure 2 3 CNF24 License ...

Page 19: ...ed to another slot B CNF24 information is automatically updated in slot B The installer should delete previous CNF24 information of slot A in DM 6 3 1 y When current CNF24 is swapped with another CNF24 in the same slot Installer does not have to update installation information The new card Mac address is updated automatically y When current CNF24 installed in slot A is pulled out and another CNF24...

Page 20: ...tem restricts conference service until LAN connection is recovered y Card Parameter setting When IP address is not assigned to CNF24 the system cannot check the card status Every time a new CNF24 is installed the user should assign its IP address y Service License Key Even though CNF24 is installed normally the system cannot provide conference service without the correct Service License If the use...

Page 21: ...CNF24 User Guide SAMSUNG Electronics Co Ltd 21 This page is intentionally left blank ...

Page 22: ...Conference Ta ory Pen ory 512 e At le Inde Inte JRE Conf onference Man s a web prog Manager ca Table 3 1 Ins ntium III or fas 2 MB or more east 10 MB of ependent ernet Explorer E V1 6 0_03 o ferenc nager function ram designe n manage th stallation Env Requ ster f free space v6 or later or newer ce M s ed to configur he conferenc vironment irement CNF24 Us anag re and set a e for CNF24 ser Guide 22...

Page 23: ...tions of the Conference Manager are restricted by the user level Starting the OfficeServ Conference Manager 1 Launch the web browser 2 Input the URL like https system_ip pwp index html for MP20s or http system_ip pwp index html for MP40 MP20 Figure 3 1 Conference Manager ...

Page 24: ...td 24 Java Runtime Environment If the Java Runtime Environment is not installed or a lower version than V1 6 0_3 is installed on the PC you will see the page below Click the Java Download Page or Java Upgrade Page Figure 3 2 Java Downlad Page ...

Page 25: ...er Guide SAMSUNG Electronics Co Ltd 25 Log In 1 Input your extension number in Station Number 2 Input your extensions passcode in Station Password default 1234 3 Click the Login button Figure 3 3 Log in screen ...

Page 26: ...creen Layout Item Description Menus Display menus Navigator Display the card position and can select the previous this next week Buttons Function buttons Time Table Displays the time table of the channel Status Bar Displays information such as IP address version type country system time ...

Page 27: ...CNF24 User Guide SAMSUNG Electronics Co Ltd 27 Create 1 Select the conference time by dragging the area in the time table Figure 3 5 Conference Time Selection 2 Click the Create button ...

Page 28: ...uration for conference Repeat Select the repeat type Once Daily Weekly If you select Daily the end date can t exceed 7days from start date If you select Weekly the end date can t exceed 28 days from start date End Date If you select Daily Weekly select the end date for conference of Attendees Input the number of attendees this will reserve the required channels from the available channels Availabl...

Page 29: ...annel Paging Determine if early paging is allowed If paging option is checked this will use an additional channel and Page Group is enabled Input the page group index Greeting Prompt You can upload a personal greeting message file Select Conference Member and Sending Invitation Letter If you click the Select button the following window will be displayed Search subscriber by phone number or name an...

Page 30: ...s Co Ltd 30 If you check the Send Invitation Email you can see the window below Make an invitation message and click the Send button The invitation mail will be sent to all the conference members Figure 3 8 Meet Me Conference Invitation ...

Page 31: ...er selecting the time range by dragging you can see the conference list for the time range Figure 3 9 Conference List Item Description Navigator Can select the previous next Detail See the detail of selected reservation Cancel Cancel the selected reservation You can send a mail with the reason Email See the invitation message of the selected conference ...

Page 32: ...nference Figure 3 10 Scheduled Conference s Item Description Navigator Display the card position you can select the yesterday tomorrow Conference Details See the detail of selected reservation Cancel Reservation Cancel the selected reservation You can send a mail with the reason View Email See the invitation message of the selected conference ...

Page 33: ...Reservation You can cancel the reserved conference Cancel Reservation button is shown on Reserved Meet Me If you click Cancel Reservation button the information of the selected conference is shown and you can input the reason Figure 3 11 Cancel Reservation ...

Page 34: ...er History Item Description Navigator Display the card position and can select yesterday tomorrow Conference Details See the detail of selected conference View Reason See the cancel reason of selected conference Download Record Download the recording file Delete Record Delete the recording file Delete Delete the selected history Delete All Delete all history ...

Page 35: ...Item Description Navigator Display the card position and can select yesterday tomorrow Conference Details See the detail of selected conference View Email See the invitation of selected conference Cancel Reservation Cancel the selected conference View Reason See the cancel reason of selected conference Watch Watch the status of selected conference Download Record Download the recorded conference f...

Page 36: ...me Extend the time of conference for 15 minutes User can extend the time up to 00 00 Lock Lock the conference Action Remove Clear Mute Remove Disconnect the selected member Clear Clear the channel status for new member Mute Mute the selected member Recording Start Recording Stop Record stop the voice of conference Recording button can only be activated when the recording option is selected during ...

Page 37: ...es User can extend the time up to 00 00 Lock Lock the conference Action Remove Clear Mute Remove Disconnect the selected member Clear Clear the channel status for new member Mute Mute the selected member Recording Start Recording Stop Record stop the voice of conference Recording button can only be activated when the recording option is selected during reservation Paging Start Paging Stop Page sto...

Page 38: ...e recordi members is or paging um recording conferences Conf s of CNF24 co s of conferen e up to 24 co in any one co ng or paging s decreased g capacity pe that can be ferenc onferences nce types onnections fo onference va g function the because one er CNF24 of recorded sim ce Fe or voice confe ariable from 2 e maximum n e channel is 50 hours th multaneously CNF24 Us eatur erence with 2 users to 2...

Page 39: ...members 24 members and 1 group There are more than one recording Group is configured for 2 members 2 members 1 9 groups Recording 6 channels Free 0 channel Maximum of 6 groups can record Group is configured for 3 members 3 members 1 6 groups Recording 6 channels Free 0 channel Group is configured for 4 members 4 members 1 4 groups Recording 4 channels Free 4 channels Group is configured for 6 memb...

Page 40: ...nce Member Type y Internal Users All station users connected with the system can join the conference Refer to the below phone types that can be used as station users Analog Phone FXS Digital Phone WIP Phone IP Phone SIP Phone Soft Phone BRI S0 Phone y External Users External user can join the conference by using all digital trunks except Loop Start Analog Trunk FXO Refer to the below digital trunk...

Page 41: ... every 30 seconds when 3 minutes left before the end of conference y Who am I When a new member tries to join the conference they should tell who they are to join the conference by following the announcement Member can announce their who am I after hearing beep tone y Sole Participant Audio SPA For the first member who joins the conference they can hear SPA until another member joins y Conference ...

Page 42: ...arm will be generated when the capacity of recording files exceeds the designated capacity default 70 y Record Delete Capacity Recording files will be deleted when the capacity of recording files exceeds the designated capacity default 90 In this case the oldest file is deleted automatically y Mail Server Options If this option is enabled the mail server will follow the options Mail Max Retry Mail...

Page 43: ...CNF24 User Guide SAMSUNG Electronics Co Ltd 43 Figure 4 1 Conference Options ...

Page 44: ...1 or by entering below URL MP20S https System IP Address pwp index html MP20 40 http System IP Address pwp index html y ID Extension Number y Password Password of station number default 1234 Each extension user can access Conference Manager and manage their own conferences These conferences can t be checked by other extension users Figure 4 2 Conference Manager DM 9 2 1 2 Check current date and ti...

Page 45: ...mn One day If you select Work Day you can see Monday Friday columns If you select All Day you can see all days including weekends y Row 15 minutes ex If you want to set conference time from 10 00 to 11 00 drag the mouse pointer from 10 00 to 11 00 4 Reserve conference Select Create button Then new pop up menu will be displayed as below Figure 4 3 Conference Reservation ...

Page 46: ... channels from the available channels Available Channel Display the max channel according to condition Attendee List Input conference member You can send the invitation letter by checking the Send Invitation letter after confirming reservation Password Input a numeric password for the conference If left blank members joining the conference will not be required to enter a password Options Early Ent...

Page 47: ...as name tel and e mail ex BOB 216 bob ipums2008 samsung com b Party List You can input party information in person 4 After selecting members set Send Invitation letter box in Conference Reservation 5 After completing conference reservation Meet Me Conference Invitation will be shown Input Mail Subject and check e mail description Then select Send Select Conference Member and Sending Invitation Let...

Page 48: ...nt to use a personal greeting prompt you should change its file type to SND Refer to the transferring procedure below 1 Run multimedia program 2 Open wav file that you want to upload as personal greeting 3 Select Save as and choose Raw snd 4 Select Attributes and set Encoding as u Law and sampling rate as 8000 You don t have to change other parameters 5 SND file is created After creating SND file ...

Page 49: ... allow external user to join Meet Me conference 1 Assign MJOIN feature code value in DM 2 8 0 ex 88 2 Input specific digits as Incoming digits in DM 3 2 3 ex 200 3 Input MJOIN feature code as its Ring Plan in DM 3 2 3 Figure 4 6 MJOIN Feature Code 2 Dial Conference ID Participant hears announcement which requests to dial conference ID Participant should dial conference ID following examples below ...

Page 50: ...ey or max record timer Max Rec Time in DM 9 1 1 is expired 6 Play SPA Single Participant Announcment Only 1st member can hear SPA until the other participants join the conference In this case 1st member does not join the conference untill the 2nd member has entered their password 7 Join Alarm Current members who have already joined the conference can hear join alarm tone of a new participant 8 Pla...

Page 51: ...is feature 1 Connect to Conference Manager and click My Meet Me menu 2 Information of all conference groups is displayed Select one conference group that the master wants to record and click Watch button 3 Conference Status menu is displayed Click Recording Start button to start recording conference call Note that one recording occupies one conference channel Figure 4 7 Record Meet Me Conference ...

Page 52: ...ect to Conference Manager and click Meet Me History menu 2 Information of all completed or terminated conference groups is displayed Select the conference group that you want to download the recorded conference file and click Download Record button Be sure that Download Record button is activated only when selected conference is completed or terminated Figure 4 8 Download Recorded Conference ...

Page 53: ...aved as snd type and named as rec_date_conference id wav Figure 4 9 Save recorded conference Play Downloaded Conference File Downloaded conference file can be played as following Run a multimedia program and open a downloaded conference file The downloaded conference file is saved as wav type so you should not have to change its file type ...

Page 54: ...roup 0 4 and its members should be set in DM 4 1 3 1 Connect Conference Manager and click My Meet Me menu 2 Information of all conference groups is displayed Select one conference group that master wants to page and click Watch button 3 Conference Status menu is displayed Click Paging Start button to start paging conference call Page members can hear current conference until page is stopped Note t...

Page 55: ...oin current conference until master selects Clear If external user is kicked out and has a specific CLI number the CLI number is checked on joining members a member who has the same CLI number cannot join the current conference Conference time extension There are two ways to extend conference end time 1 Conference Manager Select Meet Me MyPage and select the conference which you want to extend the...

Page 56: ...onversation A selects TRSF MJOIN b Meet me conference join flow is started In this case opposite party B is on hold c After completing join flow B joins the conference and A is disconnected 2 In case of Meet me Conference When user A joins Meet me conference A can make B join current conference without disconnecting A itself a During Meet me conference A selects MJOIN b When hearing dial tone A di...

Page 57: ...e without the CNF24 using system resource The additional features and capacity is only available when using the CNF24 Features y Ad hoc conference can be established when there are at least 3 members If one of members disconnects the call Ad hoc conference is also disconnected y If there are more than 4 members in conference and the master disconnects the call one of remaining members becomes a ne...

Page 58: ... with station B Station A then dials another station C to invite to the Ad hoc conference Note Ad hoc conference with MCONF key uses CNF24 conference channels not system resource and station A becomes the master in this case 3 Dial MCONF key If the master wants to invite another member dial that member s number If not dial MCONF key again Æ Ad hoc conference with station A B and C is established F...

Page 59: ...shed when the master makes a call to a pre defined conference group Features y If the master disconnects the call the current pre defined conference is also disconnected y If all members disconnect the call in the middle of a conversation the master and current pre defined conference is also disconnected ...

Page 60: ...mbers y One CNF24 provides max 24 conference channels one channel is assigned to the master and the rest of channels can be assigned to members y Internal and external users can be registered as a pre defined conference member 4 Assign MGC key to station user in DM 4 9 2 or set feature code value in DM 2 8 0 5 Select MGC key and dial conference group number 00 99 y In this case station user become...

Page 61: ...d VIATIO Basic Comp Centr Devic Foreig Foreig Hard Basic Integr Java ON Rate Interfa plex Program ral Processin ce Manager gn eXchange gn eXchange Disk Drive Rate Interfa rated Service Runtime Env ace mmable Logic g Unit e Office e Station ace es Digital Ne vironment c Device twork CNF24 Us ser Guide 61 ...

Page 62: ...IN Multi Join conference O OS Operating System P PCB Printed Circuit Board PRI Primary Rate Interface PSTN Public Switched Telephone Network PWP Personal Web Page OfficeServ Conference Manager R RAM Random Access Memory S SIP Session Initiation Protocol SPA Sole Participant Audio U UART Universal Asynchronous Receiver and Transmitter UTP Unshielded Twisted Pair wire W WIP Wireless Intelligent Peri...

Page 63: ...r disposal BATTERY SYMBOL INFORMATION Correct disposal of batteries in this product Applicable in the European Union and other European countries with separate battery return systems This marking on the battery manual or packaging indicates that the batteries in this product should not be disposed of with other household waste at the end of their working life Where marked the chemical symbols Hg C...

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