Panasonic TC0938450-015CE User Manual Download

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Operating Instructions

Thermal Camera

Model numbers:
TC0938450-015CE
TC0938450-019CE
TC0938450-025CE
TC0938450-045CE
TC2538450-015CE
TC2538450-019CE
TC2538450-025CE
TC2538450-045CE
TC0964070-025CE
TC0964070-045CE
TC2564070-025CE
TC2564070-045CE

Before attempting to connect or operate this product, please read these instructions carefully and save this manual
for future use.

Summary of Contents for TC0938450-015CE

Page 1: ...0938450 025CE TC0938450 045CE TC2538450 015CE TC2538450 019CE TC2538450 025CE TC2538450 045CE TC0964070 025CE TC0964070 045CE TC2564070 025CE TC2564070 045CE Before attempting to connect or operate this product please read these instructions carefully and save this manual for future use ...

Page 2: ... as Windows 7 Microsoft Windows Vista is described as Windows Vista Microsoft Windows XP SP3 is described as Windows XP Windows Internet Explorer 9 0 Windows Internet Explorer 8 0 Windows Internet Explorer 7 0 and Microsoft Internet Explorer 6 0 are described as Internet Explorer Universal Plug and Play is described as UPnP Important Information for Thermal Cameras Export Regulation Panasonic Inte...

Page 3: ...splayed on the information bar of the browser When the Live page is displayed for the first time the install wizard of the ActiveX control required to display images from the camera will be displayed Follow the instructions of the wizard When the install wizard is displayed again even after completing the installation of the ActiveX restart the PC The viewer software used on each PC should be lice...

Page 4: ... basic settings Basic 25 7 2 Configure the Internet settings Internet 27 8 Configure the settings relating to images Image 30 8 1 Configure the settings relating to the Picture Camera mode Video input JPEG H 264 30 8 2 Configure the settings relating to JPEG images JPEG H 264 30 8 3 Configure the settings relating to H 264 images JPEG H 264 31 8 4 Configure the settings relating to image and posit...

Page 5: ...settings relating to DDNS DDNS 79 13 4 1 Configuration of the DDNS service Example of the Viewnetcam com service 80 13 4 2 When using the Viewnetcam com service 81 13 4 3 Procedure to register information for the Viewnetcam com service 81 13 4 4 Checking the information registered for the Viewnetcam com service 84 13 4 5 When using Dynamic DNS Update 84 13 4 6 When using Dynamic DNS Update DHCP 84...

Page 6: ...8 A 1 Light Basics 108 A 2 Uncooled infrared detectors 108 A 3 Atmospheric conditions and their effect of Thermal Imaging 109 A 3 1 Humidity 109 A 3 2 Fog rain snow 109 A 4 Examples of Thermal Images 109 Appendix B Hyperfocal Distance 111 B 1 Hyperfocal Distance Table 111 ...

Page 7: ... db8 10 Example of IPv4 access Example of IPv6 access IMPORTANT When the HTTP port number is changed from 80 enter http IP address of the unit colon port number in the address box of the browser Example http 192 168 0 11 8080 When the PC is in a local network configure the proxy server setting of the web browser under Internet Options under Tools of the menu bar to bypass the proxy server for the ...

Page 8: ...s number may be 14 or less users When 14 users are concurrently accessing the access limit message will be displayed for users who subsequently attempt to access When Multicast is selected for Transmission type of H 264 only the first user who accessed to monitor H 264 images will be included in the maximum number The second and subsequent users who are monitoring H 264 images will not be included...

Page 9: ... network cameras on the setup menu section 1 3 E Compression buttons H 264 button The characters H 264 on the button will turn green and an H 264 image will be displayed When On is selected for H 264 transmission of H 264 1 H 264 2 the H 264 button will be displayed section 8 3 JPEG button The characters JPEG on the button will turn green and a JPEG image will be displayed F Stream buttons These b...

Page 10: ...K Auto mode This feature is not supported on the Thermal Camera L Control pad buttons 2 Left click on the control pad or buttons to adjust the horizontal vertical position of the camera panning tilting Panning tilting speed will be faster if a clicked point gets farther from the center point of the control pad It is also possible to pan tilt the camera by dragging the mouse Zoom and focus can be a...

Page 11: ...ower access level user images displayed on the screen may be changed temporarily This does not affect operation of the unit Depending on the PC in use screen tearing may occur when the shooting scene drastically changes due to the GDI restrictions of the OS A phenomenon in which portions of the screen are displayed out of alignment 1 Only operable by users whose access level is 1 Administrator 2 O...

Page 12: ...tered cameras will be displayed on a selected multi screen screen can be split up to 16 areas The following are instructions when displaying on a 4 split screen A To show 1 camera screen click the Live button You can also click 1 below Multi screen to display the live image from the camera B Click the Multi screen button to display images from cameras in a multi screen of 4 to 16 screens C Click a...

Page 13: ...the password for the user admin section 11 If the cellular phone in use is not compatible with UTF 8 encode it is impossible to display the screen correctly Note It is necessary to configure the network settings of the cellular phone in advance to connect to the Internet and monitor images from the unit section 13 1 Access to http IP address mobile 1 or http Host name registered in the DDNS server...

Page 14: ...hed Depending on the cellular phone in use larger size images may not be displayed In this case selecting 9 Low for Image quality setting of JPEG section 8 2 may sometimes solve this problem Depending on the cellular phone in use or its contract plan it may be impossible to access When HTTPS is selected for HTTPS Connection on the Network tab of the Network page enter as follows https IP address c...

Page 15: ...http IP address cam dl Medium display http IP address cam dm Small display http IP address cam ds The pan tilt zoom focus functions of cameras connected to the unit cannot be operated from mobile terminals When the resolution is changed by the resolution control the displayed resolution changes but the image size remains the same When the HTTP port number is changed from 80 enter http IP address c...

Page 16: ... JPEG section 8 2 may sometimes solve this problem Depending on the mobile terminal in use or its contract plan it may be impossible to access 1 IP address is the global WAN IP address of the router that can be accessed via the Internet However when accessing the same LAN as the unit with a wireless compatible mobile terminal the IP address is the local IP address 2 Only when accessing the unit th...

Page 17: ...d on the Live page at an alarm occurrence Transmit an image onto a server automatically An alarm image can be transmitted at an alarm occurrence to the server designated in advance The settings required to transmit an alarm image to a server can be configured in the Alarm image section on the Alarm tab of the Alarm page section 10 2 and the FTP tab of the Server page section 12 2 Notify of alarm o...

Page 18: ... on the line speed or the traffic the number of the transmitted images may not reach the set number of images to be transmitted 4 2 Transmit images at a designated interval or period FTP periodic image transmission Images can be transmitted at a designated interval or period To transmit images at a designated interval or period it is necessary to configure the settings in advance The settings for ...

Page 19: ...to enhance the network security by encrypting the access to units using the HTTPS function section 13 2 IMPORTANT Design and enhance security countermeasures to prevent leakage of information such as image data authentication information user name and password alarm E mail information FTP server information DDNS server information etc Perform the countermeasure such as access restriction using the...

Page 20: ...1 for how to configure the access level 6 1 How to display the setup menu 1 Display the Live page section 1 2 Click the Setup button on the Live page The window with the user name and password entry fields will be displayed 3 Click the OK button after entering the user name and the password The default user name and password are as follows User name admin Password 12345 The setup menu will be disp...

Page 21: ...dow to display the respective setup menu When there are tabs at the top of the Setup page displayed in the frame on the right of the window click the desired tab to display and configure the setting items relating to the name of the tab 2 Complete each setting item displayed in the frame on the right of the window 3 After completing each setting item click the Set button to apply them ...

Page 22: ...ve button to the edited setting item Example When completing the setting items in field A click the Set button B below field A The edited settings in field A will not be applied unless the Set button B below field A is clicked In the same manner as above click the Set button D and F below field C and E when completing the setting items in field C and E ...

Page 23: ... etc of JPEG H 264 camera images can be configured on the Image page section 8 1 E Multi screen button Displays the Multi screen page The cameras from which images are to be displayed on a multi screen can be registered on the Multi screen page section 9 F Alarm button Displays the Alarm page The settings relating to alarm occurrences such as settings for the alarm action at an alarm occurrence th...

Page 24: ...fer Protocol periodic transmission can be configured on the Network page section 13 J Schedule button Displays the Schedule page On the Schedule page it is possible to designate time zones to allow to activate the VMD detection function section 14 K Maintenance button Displays the Maintenance page System log check firmware upgrade status check and initialization of the setup menu can be carried ou...

Page 25: ...ttings such as the unit title time and date etc can be configured on this page Unit title Enter the title of the unit Click the Set button after entering the title of the unit The entered title will be displayed in the unit title field Available number of characters 0 20 characters Unavailable characters Default WJ GXE100 Date time Enter the current time and date When 12h is selected for Time disp...

Page 26: ... the week time Default Out NTP Time zone When NTP is clicked the NTP tab of the Server page will be displayed section 12 3 Start time date End time date When Auto is selected for Summer time daylight saving select the time date for the start time and the date time month week day of the week time Camera title on screen Select On or Off to determine whether or not to display the camera title on the ...

Page 27: ...to which the status change notification is to be sent Available port number 1 65535 Default 31004 The following port numbers are unavailable since they are already in use 20 21 23 25 42 53 67 68 69 80 110 123 161 162 443 995 10669 10670 Automatic installation of viewer software Determine whether or not to install the viewer software from this unit On Installs the viewer software from the unit auto...

Page 28: ...the Network page also changes to the same setting DDNS Select Viewnetcam com or Off to determine whether or not to use Viewnetcam com By selecting Viewnetcam com and clicking the Set button the registration window for Viewnetcam com will be displayed in a newly opened window Follow the on screen instructions to register with Viewnetcam com Refer to section 13 4 3 or the Viewnetcam com website http...

Page 29: ...Operating Instructions 29 7 Configure the basic settings of the unit Basic HTTP max segment size MSS Limited 1280byte ...

Page 30: ...Click the JPEG H 264 tab on the Image page section 6 Video input This value must be set to NTSC on the Thermal Camera Picture Camera mode This value must be set to VGA 4 3 on the Thermal Camera 8 2 Configure the settings relating to JPEG images JPEG H 264 Click the JPEG H 264 tab on the Image page section 6 JPEG Configure the settings such as Refresh interval JPEG Image capture size and Image qual...

Page 31: ... resolution or image quality Image capture size Select the image capture size to display the JPEG image on the Live page for the first time Picture Camera mode VGA 4 3 QVGA VGA Picture Camera mode VGA 16 9 Not supported by the Thermal Camera Picture Camera mode D1 Not supported by the Thermal Camera Default VGA Image quality Select the image quality of JPEG images displayed initially on the Live p...

Page 32: ...nsmission Select On or Off to determine whether or not to transmit H 264 images On Transmits H 264 images Off Does not transmit H 264 images Default On Note When On is selected for H 264 transmission in H 264 1 or H 264 2 displaying of H 264 images or JPEG images on the Live page will become available ...

Page 33: ...ported by the Thermal Camera Picture Camera mode D1 Not supported by the Thermal Camera Default VGA Transmission priority Select a transmission priority for H 264 images from the following Constant bit rate H 264 images will be transmitted with the bit rate selected for Max bit rate per client Frame rate H 264 images will be transmitted with the frame rate selected for Frame rate Best effort In ac...

Page 34: ...the transmission type of H 264 images from the following Unicast port AUTO Up to 14 users can access a single unit concurrently Unicast port will automatically be selected when transmitting images from the unit When it is unnecessary to fix the port number for H 264 image transmission such as when using in a particular LAN environment it is recommended to select Unicast port AUTO Unicast port MANU...

Page 35: ...or When two or more network interface cards are installed on the PC in use the network interface card s not used for receiving images should be invalidated when displaying images using the multicast port Smoother live video display on the browser buffering Perform settings to display unit images on the viewer software On Images are temporarily stored on the computer and are displayed smoother Off ...

Page 36: ...ontrol pad It is also possible to pan tilt the camera by dragging the mouse Zoom can be adjusted by right clicking When an upper lower area of the control pad is right clicked the displayed image will be zoomed in out on Zoom can also be adjusted using the mouse wheel Note that the Thermal Camera does not support optical zoom or physical pan tilt the Pan Tilt Zoom controls are digital only within ...

Page 37: ...n 4 cameras can be registered as a group and up to 4 groups 16 cameras can be registered When the HTTP port number for the unit or network camera of which images are to be displayed had been changed enter as follows Example of entry Example when entering an IPv4 address http 192 168 0 10 8080 Example when entering an IPv6 address http 2001 db8 0 0 0 0 0 1 8080 To access the units using the HTTPS p...

Page 38: ...TTPS protocol install the security certificate of the camera to display images on the monitor section 13 3 Note When using the host name it is necessary to configure the DNS settings of the PC to be used for the multi screen display Refer to the network administrator for information on the DNS setting of PCs Camera title Enter the title of the camera The entered camera title will be displayed on a...

Page 39: ...ve the command alarm The command alarm is the function that provides notification of a Panasonic protocol alarm from the other cameras When On is selected alarm actions will be performed between multiple cameras Default Off Originating port number Select a port number to be used to receive the command alarm Available range 1 65535 Default 8181 The following port numbers are unavailable since they ...

Page 40: ...cters Default None blank File name Enter the file name used for the alarm image to be transmitted to an FTP server The file name will be as follows File name Entered file name Time and date year month day hour minute second Serial number Available number of characters 1 32 characters Unavailable characters Default None blank Post alarm Transmission interval Select the transmission interval for the...

Page 41: ...ged upon an alarm occurrence Select the image quality from the following 0 Super fine 1 Fine 2 3 4 5 Normal 6 7 8 9 Low Default 5 Normal 10 3 Configure the VMD settings VMD area Click the VMD area tab on the Alarm page section 6 The VMD areas can be set on this page Up to 4 areas can be set When motion is detected in the set area it will be regarded as an alarm IMPORTANT The alarm occurrence indic...

Page 42: ...ll become the VMD area and 1 White will be automatically applied to Area Status Select On or Off to determine whether or not to perform video motion detection On Performs video motion detection Off Does not perform video motion detection Default Off Detection area Adjust the size of the VMD area using the slider The smaller the selected value is the higher the sensitivity of VMD area becomes The c...

Page 43: ...D information to superimposed image data The VMD information can be searched by some of Panasonic network disk recorders Refer to the operating instructions of the connected devices for further information about the functions and settings Default Off Note When the camera is performing pan tilt zoom or focus operations adjusting the brightness or operating in auto mode VMD information is added 10 3...

Page 44: ...a section When the status bar exceeds the setting position of slider the alarm action will be performed Change areas and the settings of Detection area and Detection sensitivity as necessary Note When Detection area cannot be adjusted properly by moving the slider adjust Detection sensitivity while checking the motion detection status 3 Click the Set button after completing the settings IMPORTANT ...

Page 45: ...il server When E mail server is clicked the E mail tab of the Server page will be displayed section 12 E mail notification Select On or Off to determine whether or not to provide notification by E mail according to the settings for the Alarm and Diag checkboxes of Destination of notification below Default Off Destination of notification Address 1 Address 4 Enter the destination E mail address Up t...

Page 46: ...on Click the Notification tab on the Alarm page section 6 The settings relating to Panasonic alarm protocol can be configured in this section Panasonic alarm protocol notification Panasonic alarm protocol Select On or Off to determine whether or not to provide notification by Panasonic alarm protocol according to the settings for the Alarm and Diag checkboxes of Destination of notification below W...

Page 47: ...the Panasonic alarm protocol from the following Host name is unavailable for the IP address Up to 8 destination server addresses can be registered Alarm checkbox When the checkbox is selected the Panasonic alarm notification will be sent when an alarm occurs or when a video loss is recovered Destination server address Enter the destination server address or host name Available characters Alphanume...

Page 48: ...bile terminal can be configured on this page Up to 18 users can be registered Note When user authentication has failed to pass authentication error 8 times within 30 seconds using the same IP address PC access to the unit will be denied for a while User auth Select On or Off to determine whether or not to authenticate the users Default Off Authentication Set the user authentication method Digest o...

Page 49: ...d user can be selected and the selected user s information can be checked The registered user will be displayed with the access level Example admin 1 To delete the registered user click the Delete button after selecting the user to be deleted 11 2 Configure the settings relating to the host authentication Host auth Click the Host auth tab on the User mng page section 6 The restriction settings of ...

Page 50: ...host click the Delete button after selecting the IP address to be deleted 11 3 Configure the settings relating to the priority stream System Click the System tab on the User mng page section 6 The description below is the configuration of the priority stream that can transmit images without deteriorating the image quality and refresh interval even when multiple users access concurrently Priority s...

Page 51: ...setting is validated only when JPEG is selected for Stream type 0 1fps 0 2fps 0 33fps 0 5fps 1fps 2fps 3fps 5fps 6fps 10fps 15fps 30fps Default 1fps Note When On is selected for H 264 transmission the transmission interval may be longer than the set value when any value with an asterisk on the right is selected Image capture size Select the image capture size from the following This setting is val...

Page 52: ...t name of the SMTP server used to send E mails Available number of characters 1 128 characters Available characters Alphanumeric characters the colon the period the underscore _ and the hyphen Default None blank SMTP port Enter the port number to which E mails are sent Available port number 1 65535 Default 25 The following port numbers are unavailable since they are already in use 20 21 23 42 53 6...

Page 53: ...er the password to access the server Available number of characters 0 32 characters Unavailable characters Default None blank Sender s E mail address Enter the E mail address of a sender The entered E mail address will be displayed in the From sender line of the sent E mails Available number of characters 3 128 characters Available characters Alphanumeric characters the at sign the period the unde...

Page 54: ...re unavailable since they are already in use 20 23 25 42 53 67 68 69 80 110 123 161 162 443 995 10669 10670 FTP mode Select Passive or Active for the FTP mode Normally select Passive When it is impossible to connect after select Passive try to connect after selecting Active Default Passive 12 3 Configure the settings relating to the NTP server NTP Click the NTP tab on the Server page section 6 The...

Page 55: ... 13 NTP server address When Manual is selected for NTP server address setting enter the IP address or the host name of the NTP server Available number of characters 1 128 characters Available characters Alphanumeric characters the colon the period the underscore _ and the hyphen Default None blank IMPORTANT When entering the host name for NTP server address it is necessary to configure the DNS set...

Page 56: ...page The Network page has 4 tabs the Network tab the DDNS tab the SNMP tab and the FTP img trans tab 13 1 Configure the network settings Network Click the Network tab on the Network page section 6 The following information is required to configure the network settings Contact the network administrator or your Internet service provider IP address Subnet mask Default gateway when using the gateway s...

Page 57: ...Operating Instructions 57 13 Configuring the network settings Network ...

Page 58: ...2 168 0 10 Note Multiple IP addresses are unavailable even when using the DHCP function Refer to the network administrator for further information about the settings of the DHCP server Subnet mask When not using the DHCP function enter the subnet mask of the unit Default 255 255 255 0 Default gateway When not using the DHCP function enter the default gateway of the unit Default 192 168 0 1 Note Mu...

Page 59: ...ormation about the settings of the server Default Off Primary DNS server address Secondary DNS server address Enter the IPv6 address of the DNS server Refer to the network administrator about the IPv6 address of the DNS server Default None blank Common HTTP port Assign the port numbers independently Available port number 1 65535 Default 80 The following port numbers are unavailable since they are ...

Page 60: ...s changed it is necessary to change the port numbers registered in the PC and recorders etc The UPnP function is available when the unit is connected to the IPv4 network IPv6 is not supported To check if auto port forwarding is properly configured click the Status tab on the Maintenance page and check that the Enable is displayed for Status of UPnP section 15 3 When Enable is not displayed refer t...

Page 61: ...ing Request dialog window CA Certificate CA Certificate install Installs the server certificate security certificate issued by CA Certificate Authority and displays the information of the installed server certificate To install the server certificate click the Browse button to display the Open dialog box and select the file of the server certificate issued by CA and click the Execute button If the...

Page 62: ...t 128kbps or a faster rate to carry out the live transmission of JPEG images and the FTP periodic image transmission simultaneously When Bandwidth control bit rate is set low taking a picture using the snap shot button may not function depending on the use environment In this case select QVGA for Image capture size of JPEG on the JPEG H 264 tab or set Image quality setting of JPEG lower Easy IP Se...

Page 63: ...HTTPS settings will be configured according to the following procedure Generation of the CRT key SSL encryption key When using the self signed certificate When using the server certificate Generation of the self signed certificate Generation of CSR Certificate Signing Request Application for the approval by CA Certificate Authority issue of the server certificate Installation of the server certifi...

Page 64: ...of them are installed the server certificate will be used prior to the self signed certificate 13 2 1 Generation of the CRT key SSL encryption key IMPORTANT When the self signed certificate or server certificate is valid it is impossible to generate the CRT key When the server certification is used the available key size varies depending on the Caches the available key size in advance To generate ...

Page 65: ...erate the self signed certificate or re apply for the server certificate When the CRT key is updated the log of the previous CRT key is saved When the History button of Current CRT key on the CRT key generate dialog box is clicked the Previous CRT key dialog box will be displayed and it is possible to check the key size and generation time date of the previous key When the Apply button is clicked ...

Page 66: ...security alert window will be displayed each time the unit is locally accessed even if the security certificate is installed When entering the IPv6 address for Common Name put the address in brackets Example 2001 db8 10 3 Click the OK button after entering the items The self signed certificate will be generated Note The information of the generated self signed certificate will be displayed on Self...

Page 67: ... window and check the Enable radio button of File Download under Downloads Click the Custom Level button to open the Security Setting window and check the Enable radio button of Automatic prompting for file downloads under Downloads 1 Click the Execute button of CA Certificate Generate Certificate Signing Request The CA Certificate Generate Certificate Signing Request dialog box will be displayed ...

Page 68: ...SR file is not generated it is impossible to install the server certificate security certificate For the installation the server certificate issued by CA is required 1 Click the Browse button of CA Certificate CA Certificate install The Open dialog box will be displayed 2 Select the server certification file and click the Open button Then click the Execute button The server certification will be i...

Page 69: ...PS Only the HTTPS connection is available 2 Designate the HTTPS port number to be used for HTTPS port Available port number 1 65535 Default 443 The following port numbers are unavailable since they are already in use 20 21 23 25 42 53 67 68 69 80 110 123 161 162 554 995 10669 10670 52000 59000 61000 3 Click the Set button The unit will restart and it will become possible to access to the units usi...

Page 70: ... is accessed using the HTTPS protocol To have the security alert window not displayed it is necessary to install the security certificate in the following procedure If the certificate is not installed the alert window will be displayed each time the unit is accessed Note The security certificate is installed on the PC with the information registered for Common Name Therefore the information regist...

Page 71: ...If an authentication window is displayed enter the user name and password Note If this window is displayed when accessing a device other than the unit or a website a security problem may have occurred In this case check the system status 3 Click Certificate Error over the URL and click View certificates ...

Page 72: ... Certificate Note If Install Certificate is not displayed close Internet Explorer once and select Run as Administrator to launch Internet Explorer again Click Start All Programs right click Internet Explorer click Run as Administrator 5 Click Next displayed on Certificate Import Wizard ...

Page 73: ...Operating Instructions 73 13 Configuring the network settings Network 6 Select Place all certificates in the following store and click Browse ...

Page 74: ...74 Operating Instructions 13 Configuring the network settings Network 7 Select Trusted Root Certificate Authorities and click OK 8 Click Next ...

Page 75: ...ettings Network 9 Click Finish 10 Click Yes When the import is successfully completed the screen The import was successful will be displayed 11 Click OK When the browser is restarted after the certificate is imported Certificate Error will not be displayed ...

Page 76: ...ser When using Internet Explorer 6 1 Access the unit using the HTTPS protocol 2 Click View Certificate Note If this window is displayed when accessing a device other than the unit or a website a security problem may have occurred In this case check the system status 3 Click Install Certificate ...

Page 77: ...Operating Instructions 77 13 Configuring the network settings Network 4 Click Next according to the procedures displayed on the displayed on Certificate Import Wizard ...

Page 78: ...uctions 13 Configuring the network settings Network 5 Click Finish 6 When the security alert window is displayed click Yes When the import is successfully completed the screen The import was successful will be displayed ...

Page 79: ... is a Dynamic DNS service designed for use with Panasonic Network Cameras Refer to the Viewnetcam com website http www viewnetcam com for further information about the service About DDNS services IPv4 IPv6 By using a DDNS service it becomes possible to view camera images via the Internet The DDNS service associates dynamic global addresses and domain names It is possible to configure the settings ...

Page 80: ...rver of the global address 3 Current global address is automatically registered via viewnetcam com The Viewnetcam com service server registers the global address and the domain name of router or unit in the DNS server 4 Global address is obtained via the URL domain name By entering the URL including the domain name on the web browser when accessing the unit via the Internet the DNS server identifi...

Page 81: ...m com service Access interval Select the interval to access the Viewnetcam com service server to check the IP address and the host name from the following 10min 20min 30min 40min 50min 1h Default 1h Global IP Address Notification Method Typically Global IP Address Notification Method should be set to Normal If you cannot access the unit using the registered URL 30 minutes after registering with Vi...

Page 82: ...twork page for the required settings Configuring from the DDNS tab of the Network page Select On for Auto port forwarding of the UPnP function on the Network tab of the Network page and then complete the port forwarding settings for the router section 13 After this register the information for the Viewnetcam com service in the following steps 1 Select Viewnetcam com for DDNS and click the Set butt...

Page 83: ...wnetcam com of Status Viewnetcam com on the Maintenance page It is possible to check the information registered for the Viewnetcam com service by accessing the URL displayed beside Your Account Link When the URL is not displayed check that the PC is being connected to the Internet and click the Set button If access often fails due to the change in the global address of router set a smaller value f...

Page 84: ...erval to access the Dynamic DNS Update service server to check the IP address and the host name from the following 10min 20min 30min 40min 50min 1h 6h 24h Default 24h 13 4 6 When using Dynamic DNS Update DHCP Host name Enter the host name to be used for the Dynamic DNS Update service Available number of characters 3 250 characters Enter in the form of host name domain name Available characters Alp...

Page 85: ...6 Configure the settings relating to the FTP periodic image transmission FTP img trans Click the FTP img trans tab on the Network page section 6 The settings relating to the periodic transmission of images to an FTP server can be configured on this page To transmit images to an FTP server periodically it is necessary to configure the settings of the FTP server in advance section 12 2 Refer to sect...

Page 86: ...lect the naming option from the following Name w time date File name will be Entered file name Time and date year month day hour minute second Serial number starting from 00 Name w o time date File name will be the characters entered for File name only When Name w o time date is selected the file will be overwritten each time a file is newly transmitted Available number of characters 1 32 characte...

Page 87: ...configured in this section Refer to section 13 6 for further information about the settings relating to the FTP periodic image transmission 13 7 1 How to set the schedules 1 Check the check box of the desired day of the week of FTP image transmission schedule The selected day of the week will be validated for the schedule 2 To designate time select the desired hour and minute from the pull down me...

Page 88: ...iguring the network settings Network 13 7 2 How to delete the set schedule 1 Uncheck the check box of the set day of the week 2 Click the Set button after completing the settings The schedule of the selected day of the week is deleted ...

Page 89: ...Operating Instructions 89 13 Configuring the network settings Network ...

Page 90: ...hedule On the Schedule page it is possible to configure the settings relating to schedules as follows VMD permission Video motion detection will be active only in the specified schedule Access permission Access to the unit will be allowed only in the specified schedule The Schedule page has only the Schedule tab Up to 5 schedules can be set ...

Page 91: ...n 11 can access the unit only in the period of schedule Note Select On for User auth on the User auth tab of User mng page section 11 and Off for Host auth on the Host auth page section 11 2 to validate Access permission 2 Select days of a week by checking the respective checkboxes 3 From the pull down menu select the start time and the end time of the schedule When not designating time check the ...

Page 92: ...r the newer logs will overwrite the older system logs In this case the oldest log is the first to be overwritten No The serial number of the system log will be displayed Time date Time and date at the error occurrence will be displayed Note When Off is selected for Time display format on the Basic tab section 7 1 time date of logs will be displayed in 24 hour format Description The descriptions ab...

Page 93: ...rowse button and designate the downloaded firmware 3 Click the radio button respective to the desired option to determine whether or not to initialize the settings after completing the firmware upgrade Note Note that the settings cannot be restored after an initialization is operated 4 Click the Execute button The confirmation window will be displayed IMPORTANT After completing the upgrade delete ...

Page 94: ...ewer software used on each PC should be licensed individually Refer to your dealer for the software licensing 15 3 Check the status Status Click the Status tab of the Maintenance page section 6 The status of this unit can be checked on this page Viewnetcam com Server The URL of the Viewnetcam com service server will be displayed Status The registration status for the Viewnetcam com will be display...

Page 95: ...bout 3 minutes after the initialization Load the default HTML files setup menu Click the Execute button to reset the HTML files to the default It is impossible to operate the unit for about 3 minutes after the initialization Reset to the default and load the default HTML files Click the Execute button to reset the settings of the unit and the HTML files to the default Note that the network setting...

Page 96: ...trol bit rate on the Network tab of the Network page is restricted the number of users that can concurrently access the unit may be reduced Number of users that can concurrently access the unit Increase Decrease H 264 connections about 7 people Transmission priority in H 264 1 or H 264 2 on the JPEG H 264 tab Constant bit rate Best effort Frame rate Frame rate Max bit rate per client in H 264 1 or...

Page 97: ...in in the Easy IP Setup accommodate period However settings can be changed after 20 minutes for units in the initial set mode 1 To start the Panasonic IP Setting Software double click the EasyIpSetup exe file downloaded from the link above The License Agreement will be displayed Read the Agreement and choose I accept the terms in the license agreement and click OK The IP Setting Software screen is...

Page 98: ...e button Note By unchecking the Wait for camera restarting checkbox multiple cameras can be continuously configured For further information about each setting of the Network Settings page refer to section 13 IMPORTANT It may take for around 2 minutes to complete to upload the settings to the unit after clicking the Save button The settings may be invalidated when the LAN cable is disconnected befo...

Page 99: ...r The IP address of the server may be incorrect Check if the IP address of the server is configured correctly The SMTP server may be down Ask the network administrator Internal error Undefined error An error occurred in the E mail function Check if the E mail settings are configured correctly Error indications relating to FTP Category Indication Description FTP server error Failed to resolve the F...

Page 100: ...NS The designated IP address of the DNS may be incorrect Check if the DNS settings are configured correctly The DNS server may be down Ask the network administrator Connection error No response from the DDNS server The DDNS server may be down Ask the network administrator Same host name has registered The same host name has already been registered in the DDNS server Check if the DDNS Update settin...

Page 101: ...ions relating to login Category Indication Description Login User name or IP address The login user name will be displayed when On is selected for User auth The IP address of the PC currently accessing to the unit will be displayed when On is selected for Host auth Error indications relating to Panasonic alarm protocol notification Category Indication Description Panasonic alarm protocol notificat...

Page 102: ...g the wrong IP address Check the connection as follows With the Windows command prompt ping IP address of the unit If there is reply from the unit the connection is normal If there is no reply check the connection with the following methods using a computer connected to the same network as the unit If the firewall settings on the PC are enabled temporarily disable them before performing settings o...

Page 103: ...et the default gateway or DNS server address correctly To use the DDNS service check that the settings are correct Is the setting for Default gateway on the Network page configured Or is the setting correct When communicating using IPv4 Configure the setting for Default gateway of IPv4 network on the Network tab of the setup menu 13 1 Is the setting of port forwarding configured for the router To ...

Page 104: ... setting When the Authentication setting has been changed close the web browser and then access the unit again It takes time to display the screen Are you accessing the unit in the HTTPS mode In this mode the refresh interval becomes slower due to decode procession Are you accessing another unit in the same local network via a proxy server Configure the web browser to not use the proxy server Are ...

Page 105: ...ies In Internet Explorer from Tools select Internet Options and configure the cookies setting in the Privacy tab User registration for the Viewnetcam com service fails Is the registered E mail address correct When an E mail with the Viewnetcam com website link is not received the registered E mail address may be incorrect Visit the Viewnetcam com website http www viewnetcam com to register the cor...

Page 106: ...culties refreshing the picture etc Installation Guide Depending on the traffic of the network or the concentration of access to the unit there might be difficulties displaying the camera picture Request the camera picture using the web browser such as by pressing the F5 key etc The alarm occurrence indication button on the Live page do not display the current status in real time Is the viewer soft...

Page 107: ...w 3 from the PC and then install Network Camera View 4S The connected camera cannot be controlled Confirm that the RS485 settings match those required for the Thermal Camera 8 5 Image is grainy or shows little detail This can be a result of weather conditions The Thermal Camera differs from a visual camera by relying on variances in temperature Some weather conditions such as rain can cause areas ...

Page 108: ...pening at the atomic level A special lens focuses the infrared light emitted by all of the objects in view The focused light is scanned by a phased array of infrared detector elements The detector elements create a very detailed temperature pattern called a thermogram It only takes about one thirtieth of a second for the detector array to obtain the temperature information to make the thermogram T...

Page 109: ...ielding material needs to be considered A 3 1 Humidity Humid air acts as a shield for infrared radiation summer months usually have a higher attenuation compared to winter months due to increased humidity levels So even in good weather conditions you will be able to see further with a thermal camera in the winter than in the summer A 3 2 Fog rain snow Fog rain and snow affect the ability of a Ther...

Page 110: ...s Appendix A Introduction to Thermal Imaging The following pictures show a scene as it appears through a conventional camera compared to a thermal imager when set to Greyscale white hot mode see section 1 2 Day time Night time ...

Page 111: ...nd which all objects are acceptably sharp for a lens when focused at infinity As the hyperfocal distance is the focus distance giving the maximum depth of field it is the most desirable distance to set the focus of a fixed focus camera B 1 Hyperfocal Distance Table The hyperfocal distance of the Thermal Camera depends on the lens and sensor type selected as shown in the below tables Sensor 384x288...

Page 112: ...CCM001 CE A ...

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Panasonic TC0938450-015CE, Operating Instructions Manual

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