Panasonic KX-HTS32 User Manual Download

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Getting Started

Hybrid IP-PBX

Model No.

KX-HTS824

KX-HTS32

Thank you for purchasing this Panasonic product.
Please read this manual carefully before using this product and save this manual for future use.
In particular, be sure to read "1.1 For Your Safety" in Important Information Guide before using this product.

KX-HTS Series: PJMPR Software File Version 001.10000 or later

Manuals and supporting information are provided on the Panasonic Web site at:
http://www.panasonic.net/pcc/support/pbx/

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Summary of Contents for KX-HTS32

Page 1: ...fore using this product and save this manual for future use In particular be sure to read 1 1 For Your Safety in Important Information Guide before using this product KX HTS Series PJMPR Software File Version 001 10000 or later Manuals and supporting information are provided on the Panasonic Web site at http www panasonic net pcc support pbx ...

Page 2: ...telephones Note For the equipment that can be connected to the main unit refer to corresponding device s manual When using a video call on a remote site you will need to set the network bandwidth on the KX NTV series 512 kbps MAX Refer to the corresponding manual for setup Notice This PBX supports general SIP phones However some PBX features may not be available depending on the type of telephone ...

Page 3: ...st of Abbreviations SIP Extension Extensions of the PBX which use Session Initiation Protocol for communication SLT Single Line Telephone Web MC Web Maintenance Console System Components Getting Started 3 ...

Page 4: ... the PBX and telephone troubleshooting Section 7 Appendix Provides information about System Prompt Languages and the revision history About the Other Manuals In addition to this Manual the following manuals are available Programming Item List PIL Provides step by step instructions for performing system programming using a PC Feature Manual FM Describes all basic optional and programmable features ...

Page 5: ...on 43 3 2 5 Installing Removing the Optional Service Cards 43 3 2 6 Securing the Cables 48 3 2 7 Placing the PBX on a Desktop 50 3 2 8 Wall Mounting 51 3 2 9 Surge Protector Installation 55 3 2 10 Backup Battery Connection 57 3 3 The Mother Board and Option Cards 59 3 3 1 Mother Board 59 3 3 2 LCOT4 Card KX HT82480 63 3 3 3 SLC8 Card KX HT82470 64 3 3 4 DPH2 Card KX HT82460 66 3 4 Connecting Outsi...

Page 6: ... 4 Confirming Connections 99 4 1 Making and Receiving Calls 100 4 1 1 Calling Another Extension 100 4 1 2 Calling an Outside Party 100 4 1 3 Answering Calls 100 5 Maintenance 101 5 1 System Data Backup and Restore 102 5 2 Software Upgrading 103 5 3 System Initialization Procedure 104 5 4 System Logging 104 6 Troubleshooting 105 6 1 Troubleshooting 106 6 1 1 Installation 106 6 1 2 Connection 108 6 ...

Page 7: ...Section 1 Safety Precautions This section provides important information intended to prevent personal injury and property damage Getting Started 7 ...

Page 8: ...t in injury or damage to property The following types of symbols are used to classify and describe the type of instructions to be observed This symbol is used to alert users to a specific operating procedure that must not be performed This symbol is used to alert users to a specific operating procedure that must be followed in order to operate the unit safely Notice Panasonic assumes no responsibi...

Page 9: ...sonnel The product should be used as is from the time of purchase it should not be disassembled or modified Disassembly or modification can cause a fire electric shock or damage to the product Follow all warnings and instructions marked on the product Small objects such as the screws pose a choking hazard Keep small objects out of reach of children Products that require a power source should only ...

Page 10: ...y kind into this product as they may touch dangerous voltage points or short out parts that could result in a fire or electric shock Do not use the HTS without installing the option card with the dummy cover plate cut off as it will lead to foreign objects of any kind touching dangerous voltage points or short out parts that could result in a fire or electric shock Do not pull bend rest objects on...

Page 11: ...it may not be enough to protect the PBX and to ensure electromagnetic compatibility A permanent connection between ground and the ground terminal of the PBX must be made Proper grounding connection to ground is very important to reduce the risk to the user of electrocution or to protect the PBX from the bad effects of external noise in the case of a lightning strike Plug the power cord firmly into...

Page 12: ...re sulfuric gases may be present such as near thermal springs c Near devices that generate high frequencies such as sewing machines or electric welders d Locations where other objects will obstruct the area around the PBX Be especially careful to leave at least 10 cm 4 in to the openings of the PBX for ventilation e Locations where condensation can occur Do not block the openings of the PBX Allow ...

Page 13: ...EC 60227 designation H05VV F 3G 0 75 mm2 shall be used Make sure to install all necessary optional service cards in the PBX before performing the wall mounting procedure If it is necessary to install or remove a card make sure to detach the PBX from the wall before installing or removing the card When driving the screws into the wall be careful to avoid touching any metal laths wire laths or plate...

Page 14: ...ut correctly there may be a problem with the trunk that the SLT is connected to Contact your telephone company If all SLTs operate properly there may be a problem with your PBX Do not reconnect the PBX to the trunks until it has been serviced by an authorized Panasonic Factory Service Center 1 2 Important Safety Instructions When using your telephone equipment basic safety precautions should alway...

Page 15: ...BX and a person s body This product must not be co located or operated in conjunction with any other antennas or transmitters For users in New Zealand only This equipment shall not be set to make automatic calls to the Telecom 111 Emergency Service The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions fo...

Page 16: ...not respond to incoming ringing when attached to these ports For users in Australia only No External TRC Terminal is provided due to an Internal Link between PE and TRC For users in Taiwan only Lithium battery can be found in the mother board of the PBX Notice Regarding removing or replacing a battery in the circuit board consult your dealer Note When disposing of any of the above products all bat...

Page 17: ...numbers or characters be used for maximum protection against unauthorized access For a list of numbers and characters that can be used in system passwords refer to 1 2 Entering Characters in the Programming Item List 1 3 Precautions Getting Started 17 ...

Page 18: ...up Restore System Data Backup in the Programming Item List 2 To prevent illegal access from the Internet activate a Firewall 3 To avoid unauthorized access and possible abuse of the PBX we strongly recommend a Keeping the password secret b Selecting a complex random password that cannot be easily guessed c Changing your password regularly 4 Perform the following when sending the PBX for repair or ...

Page 19: ...Section 2 System Outline This section provides general information on the PBX including the system capacity and specifications Getting Started 19 ...

Page 20: ...2 1 Basic System Construction 2 1 1 System Configurations Main Unit The main unit contains a mother board for controlling PBX functions 2 1 Basic System Construction 20 Getting Started ...

Page 21: ...Switching Hub LAN Communication IP Camera Video Doorphone Doorphone Door Opener SLT Fax Machine Battery PC IP Network SIP Phone SIP Phone Smartphone Softphone Softphone Smartphone Softphone Analog Trunk 2 1 2 System Connection Diagram Getting Started 21 ...

Page 22: ... 24 ports AC Input DC Battery input Doorphone Door Opener FG 6 channels 24 channels Main PBX LCOT4 SLC8 CPU LCOT4 SLC8 AC DC Unit L2SW Wireless LAN DSP RJ11 RJ11 RJ11 RJ11 SIP Trunk Internet LCOT4 SLC8 SLC8 DPH2 Option card 2 1 3 Block Diagram 22 Getting Started ...

Page 23: ...twork SIP Trunk SLT SLT Smartphone Softphone SIP Phone LAN WAN SIP Phone PC PC Switching Hub Analog Trunk Note The PBX has a built in DHCP server When the DHCP server is enabled the PBX will automatically assign IP addresses to other devices on the network Using a DHCP server simplifies network management by removing the need to assign IP addresses to devices manually 2 1 4 Typical Network Setting...

Page 24: ...at already has a network infrastructure IP Network SIP Trunk Router SLT SLT PBX Softphone SIP Phone SIP Phone SIP Phone DHCP Server PC PC WAN LAN WAN port Smartphone Analog Trunk 2 1 4 Typical Network Setting Example 24 Getting Started ...

Page 25: ...X without connecting it to an existing network Switching Hub IP Network SIP Trunk Router WAN LAN SLT SLT PBX Smartphone Softphone SIP Phone SIP Phone PC PC Analog Trunk 2 1 4 Typical Network Setting Example Getting Started 25 ...

Page 26: ...Trunk interface with Caller ID LCOT4 KX HT82470 8 Port Single Line Telephone Extension Card 8 ports Standard Telephone Line Interface with Caller ID SLC8 KX HT82460 2 Port Doorphone Door Opener Card 2 ports Panasonic Proprietary Door phone Interface with door opener no sensor interface DPH2 2 2 Optional Equipment 26 Getting Started ...

Page 27: ...t 10BASE T 100BASE TX 1000BASE T RJ45 x 1 for SIP Trunks Internet access WAN LAN port 10BASE T 100BASE TX 1000BASE T RJ45 x 1 WAN for SIP Trunks Internet access LAN for SIP extensions Maintenance Mirroring LAN port 10BASE T 100BASE TX 1000BASE T RJ45 x 1 for SIP extensions Maintenance Wireless LAN Antenna Built in antenna Transmission method 2 x 2 MIMO Communication standard IEEE802 11n b g Freque...

Page 28: ...Without G729 settings 2 6 6 SIP Trunk Channel With G729 settings 3 4 4 Analog Trunk Port Without G729 settings 2 4 8 1 LCOT4 option card is required Analog Trunk Port With G729 settings 3 4 6 1 LCOT4 option card is required Total Extension Channel Port 24 SIP Extension Channel G711 G722 24 Includes softphone for smartphone or Personal Computer Allows setting of Remote extension for each SIP extens...

Page 29: ...ed by the SIP Trunk the maximum number of combinations of the Analog Trunk port number and SIP Trunk port number is as follows Maximum number total number 6 6 6 6 Maximum Analog Trunk port number 5 4 3 2 Maximum SIP Trunk port number 1 2 3 4 2 When used codec settings consist of G711 only 3 When G729 is contained in used codec settings 2 3 3 System Capacity Getting Started 29 ...

Page 30: ... outside lines Initial value 4 When the number of prioritized outside lines is set to 0 calls made from outside lines will not be prioritized The call configurations counted as the number of priority outside lines are as follows Call Configurations Outside Line Extension Call Outside Line Outside Line Call Outside Line VM DISA AA Connection Meet Me Connection from Outside Line Calls other than pri...

Page 31: ... number of concurrent calls is 4 The maximum number of calls can be set by the SIP trunk number and Remote SIP Extension number from Reserved concurrent G 729 call in the System Options settings refer to 2 2 6 PBX Configuration 1 6 System System Options in Programming Item List Select any listed below SIP Trunk 3 Remote SIP Extension 1 SIP Trunk 2 Remote SIP Extension 2 No Reservation Main Unit Ri...

Page 32: ...d Meet Me and holding calls Depending on the types of extensions and lines that form calls and the services carried out 2 types of DSP resources are consumed in combination as needed to provide calls and services If either one or both types of DSP resources are exhausted it is not possible to start a new call or service DSP Data ch PCM ch VM AA DISA Meet Me Paging 1 1 2 2 or 0 RTP Proxy SLC Remote...

Page 33: ...o install the PBX Detailed instructions for planning the installation site installing the main unit and optional service cards and cabling of peripheral equipment are provided Further information on peripheral equipment installation is included Getting Started 33 ...

Page 34: ...cautions should be taken during installation Installation Precautions The PBX can be mounted on a wall or placed on a desktop and should be installed in an accessible location where it can be easily inspected and maintained To prevent malfunction noise or discoloration follow the instructions below WARNING Do not install the system in the following locations Areas where shocks or vibrations are fr...

Page 35: ...equipment may hamper system performance or interrupt the system Unplug the system from its power source when wiring and plug the system back in only after all wiring is completed Trunks should be installed with surge protectors For details refer to 3 2 9 Surge Protector Installation Notice Use 1 pair telephone cables when connecting SLTs data terminals answering machines computers etc Mis wiring m...

Page 36: ... phone in times of power failure or equipment failure PBX SLT Analog Trunk Preparing the Network Environment Be sure to prepare your network s environment for the installation of the PBX according to the intended PBX networking configuration 3 1 1 Before Installation 36 Getting Started ...

Page 37: ...llation of the PBX 3 2 1 Unpacking Unpack the box and check the items below Main unit AC power cord Strap band Screw 2 For Wall Mounting Washer 2 For Wall Mounting 3 2 Installation of the PBX Getting Started 37 ...

Page 38: ...LIZE Switch L Extension Slot C Wireless LAN SETUP WLAN SETUP button M SLT8 Interface D POWER Switch N FG Terminal E Cable Cover O AC Inlet F Trunk Doorphone Free Slot P External Battery G CO4 Interface Q Trunk Doorphone Card Slot H USB Port R Extension Card Slot I WAN1 port S Hook Clip J LAN2 WAN2 port 3 2 2 Names and Locations 38 Getting Started ...

Page 39: ...the power There is a risk of receiving burns Before opening the front cover the AC power cord must be removed from the AC inlet 1 Confirm that the power switch is turned off And open the screw cover A A Power Switch 2 Turn the screws counterclockwise to loosen them 3 2 3 Opening Closing the front cover Getting Started 39 ...

Page 40: ...til the end and turn the screws counterclockwise to loosen them Then open the cable cover turning 90 degrees as shown below 4 Disconnect the power cable 5 Open the front cover 3 2 3 Opening Closing the front cover 40 Getting Started ...

Page 41: ...to tighten them 3 Slide in the cable cover and turn the screws clockwise to tighten them Then close the screw cover CAUTION For safety reasons fix the front cover and cable cover of the PBX with screws Removing Attaching the Cable Cover If you prefer you can remove the cable cover 3 2 3 Opening Closing the front cover Getting Started 41 ...

Page 42: ...ve the cable cover by pushing it in the direction of the arrow as shown below Attaching the Cable Cover 1 Fit the cable cover to the main unit as shown below and then close the cable cover CAUTION For safety reasons fix the front cover and cable cover of the PBX with screws Note Be careful not to pinch your fingers during operation 3 2 3 Opening Closing the front cover 42 Getting Started ...

Page 43: ...ibility A permanent connection between ground and the ground terminal of the PBX must be made CAUTION For grounding wire green and yellow insulation is required and the cross sectional area of the conductor must be more than 0 75 mm2 or 18 AWG Notice Be sure to comply with applicable local regulations e g laws guidelines 3 2 5 Installing Removing the Optional Service Cards CAUTION Before touching ...

Page 44: ...here are free slots for trunk doorphone cards and free slots for extension cards In the free slots for trunk doorphone cards you can install one each of the following cards LCOT4 DPH2 In the free slots for extension cards you can install one or more of the following card SLC8 For details refer to the description of each optional service card in 3 3 2 LCOT4 Card KX HT82480 3 3 3 SLC8 Card KX HT8247...

Page 45: ...r to make the surface smooth C 1 C Dummy Cover Plate 1 Cut here Correct Incorrect Note When removing the dummy cover plate use plastic nippers We do not recommend using a knife such as a retractable utility knife 3 2 5 Installing Removing the Optional Service Cards Getting Started 45 ...

Page 46: ...oorphone Slot When a card is installed the another type of card can install to an empty slot The type of card that can be installed is displayed on the screen of Web MC When a card is installed the HTS will recognize it and also it will be available automatically 4 Connect cables to appropriate ports of the card For details about pin assignments refer to the appropriate section in 3 5 Connecting E...

Page 47: ...l Service Card from the Free Slot 1 Loosen and remove the spacers 2 Holding the rear end of the card pull the card in the direction of the arrows 3 2 5 Installing Removing the Optional Service Cards Getting Started 47 ...

Page 48: ...ending on your preference Bind the cables inserted into the CO4 Interface using hook clips You can route the cables using hook clips so that the USB port will not be blocked by the cables A A B A Slit B Hook Clip 2 Bind the cables as shown 3 2 6 Securing the Cables 48 Getting Started ...

Page 49: ...3 Close the cable cover For details refer to 3 2 3 Opening Closing the front cover Note For safety reasons do not stretch bend or pinch the cables 3 2 6 Securing the Cables Getting Started 49 ...

Page 50: ... to fully slide in the cable cover leave the cable cover slid open and tighten the screws with the cable cover in that position CAUTION For safety reasons fix the front cover and cable cover of the PBX with screws 3 2 7 Placing the PBX on a Desktop When placing the PBX on a desktop make sure to follow these instructions WARNING Be careful not to drop any components Dropping components may damage t...

Page 51: ...e the risk to the user of electrocution or to protect the PBX from the bad effects of external noise in the case of a lightning strike See 3 2 4 Frame Ground Connection CAUTION Make sure to install all necessary optional service cards in the PBX before performing the wall mounting procedure If it is necessary to install or remove a card make sure to detach the PBX from the wall before installing o...

Page 52: ...aper output may deviate slightly from the indicated measurement In this case use the indicated measurement 2 Install the screws and washers included to the wall C C Washer Drive the screw to this point Note As indicated above do not tighten the screw fully The pull out strength of the installation area must be at least 294 N 30 kgf per screw Do not block the operations of the cabinet Allow space o...

Page 53: ...3 Hook the main unit on the screw heads 3 2 8 Wall Mounting Getting Started 53 ...

Page 54: ... 7 8 in Note When you print out the template the distance on the paper output may deviate slightly from the indicated measurement In this case use the indicated measurement 2 Drill holes in the wall as marked and fit the anchor plugs not included into the holes C D E F C Hammer D Anchor Plug E 6 4 mm 1 4 in F 29 mm 1 9 64 in 3 Fit the washers on the screws and drive the screws into the anchor plug...

Page 55: ...ikes a telephone cable 10 m 33 ft above ground or if a telephone line comes into contact with a power line A surge protector is a device that is connected to a trunk to prevent potentially dangerous electrical surges from entering the building via the trunk and damaging the PBX and connected equipment To protect the system from electrical surges we strongly recommend connecting the system to a sur...

Page 56: ... Protector PBX Main Building Extn Extn Extn SLT Another Building SLT Extn Extension Line Ground If you install an extension outside of the building the following precautions are recommended a Install the extension wire underground b Use a conduit to protect the wire Note The surge protector for an extension is different from that for trunks 3 2 9 Surge Protector Installation 56 Getting Started ...

Page 57: ... PBX in the event of a power failure In case of power failure the backup battery automatically maintains the power to the PBX without interruption User supplied Items Backup Battery VRLA Valve Regulated Lead Acid 12 V DC 1 Back up Battery Cable KX A227 WARNING There is a danger of explosion if a backup battery is incorrectly replaced Replace only with the same or equivalent type recommended by the...

Page 58: ...ated place For details about the backup battery refer to the manual for the battery Backup Power Supply Duration Examples Battery Capacity Backup Power Supply Duration 1 28Ah 9 h 1 The duration may vary depending on the conditions Connecting a Backup Battery 1 Turn off the power switch 2 Connect the Back up Battery Cable to the backup battery D E C A B A Fuse B Backup Battery Cable C Red D Black E...

Page 59: ...network connection The following types of connections are supported for connecting to SIP trunks and external networks WAN connection Mountable Cards 4 Port Analog Trunk Card refer to 3 3 2 LCOT4 Card KX HT82480 8 Port Single Line Telephone Extension Card refer to 3 3 3 SLC8 Card KX HT82470 2 Port Doorphone Door Opener Card refer to 3 3 4 DPH2 Card KX HT82460 A B E G D F H F E D I 2 3 1 C A Extens...

Page 60: ...t I Output O Function 3A 4A 3B 4B 3C 4C 3D 4D 3A FXS A TIP EXT Tip Port 1 4A FXS A RING EXT Ring Port 1 3B FXS B TIP EXT Tip Port 2 4B FXS B RING EXT Ring Port 2 3C FXS C TIP EXT Tip Port 3 4C FXS C RING EXT Ring Port 3 3D FXS D TIP EXT Tip Port 4 4D FXS D RING EXT Ring Port 4 EXTN 5 8 RJ11 4 Connector No Signal Name Input I Output O Function 3A 4A 3B 4B 3C 4C 3D 4D 3A FXS E TIP EXT Tip Port 5 4A ...

Page 61: ... Port2 3C FXO C TIP CO Tip Port3 4C FXO C RING CO Ring Port3 3D FXO D TIP CO Tip Port4 4D FXO D RING CO Ring Port4 LAN Port WAN Port 10BASE T 100BASE TX No Signal Name Input I Output O Function LAN1 8 1 LAN2 WAN2 8 1 WAN1 8 1 1 TPO O Transmit data 2 TPO O Transmit data 3 TPI I Receive data 4 Reserved 5 Reserved 6 TPI I Receive data 7 Reserved 8 Reserved 3 3 1 Mother Board Getting Started 61 ...

Page 62: ...d receive data 3 LED Indications Indication Color Description STATUS Green PBX status indication OFF Power Off ON Power On and running Flashing 60 minute Starting up Flashing 120 minute Software is updating Flashing 240 minute During initialization Flashing 240 minute Wireless LAN SETUP in progress Amber PBX status indication Flashing 240 minute Initialize switch pressed Red PBX status indication ...

Page 63: ... Flashing In communication 1000 Yellow Data transmission speed indication OFF Off line 10 Mbps 100 Mbps ON 1000 Mbps LAN LINK Green Link status indication OFF Off line ON Linked normally Flashing In communication 1000 Yellow Data transmission speed indication OFF Off line 10 Mbps 100 Mbps ON 1000 Mbps 3 3 2 LCOT4 Card KX HT82480 Function 4 analog trunk ports with Caller ID FSK DTMF 1 A A RJ11 1 To...

Page 64: ...rt5 4A FXO A RING CO Ring Port5 3B FXO B TIP CO Tip Port6 4B FXO B RING CO Ring Port6 3C FXO C TIP CO Tip Port7 4C FXO C RING CO Ring Port7 3D FXO D TIP CO Tip Port8 4D FXO D RING CO Ring Port8 3 3 3 SLC8 Card KX HT82470 Function 8 port extension card for SLTs with Caller ID FSK control 1 A A RJ11 1 To Extension Accessories and User supplied Items Accessories included Spacer x 3 User supplied not ...

Page 65: ...XT Ring Port 11 19 3D FXS D TIP EXT Tip Port 12 20 4D FXS D RING EXT Ring Port 12 20 EXTN 13 16 21 24 RJ11 4 Connector No Signal Name Input I Output O Function 3A 4A 3B 4B 3C 4C 3D 4D 3A FXS E TIP EXT Tip Port 13 21 4A FXS E RING EXT Ring Port 13 21 3B FXS F TIP EXT Tip Port 14 22 4B FXS F RING EXT Ring Port 14 22 3C FXS G TIP EXT Tip Port 15 23 4C FXS G RING EXT Ring Port 15 23 3D FXS H TIP EXT T...

Page 66: ...ing to a doorphone and or door opener refer to 3 6 Connecting Doorphones and Door Openers PIN Assignments Doorphone 1 2 RJ11 Connector No Signal Name Input I Output O Function Doorphone 2 5 2 DP2 Doorphone 2 3 COM1 COM 1 4 DP1 Doorphone 1 5 COM2 COM 2 Door opener 1 2 Terminal Block No Signal Name Input I Output O Function Door opener 1 4 1 OP1b Door Opener 1 COM 2 OP1a Door Opener 1 3 OP2b Door Op...

Page 67: ...connecting to 2 SIP carriers simultaneously For details about connecting SIP trunks refer to Network Configuration in the Programming Item List 1 Connecting via WAN1 SIP Phone SIP Phone PBX WAN1 Smartphone Softphone LAN SIP Carrier A IP Network SIP Carrier B 3 4 Connecting Outside Trunks Getting Started 67 ...

Page 68: ...k SIP Phone SIP Phone Smartphone Softphone SIP Carrier A IP Network IP Network SIP Carrier B WAN2 WAN1 LAN PBX Note Up to 2 SIP carriers can be connected to simultaneously Trunks channels 1 through 6 can be allocated to SIP carriers The number of usable SIP Trunk varies depending on the codec setting of the SIP Trunk For more information refer to 2 3 3 System Capacity 3 4 1 Connecting SIP Trunks 6...

Page 69: ...ormed Analog Trunk Analog Trunk Analog Trunk SIP Trunk Analog Trunk VM Analog Trunk DISA 3 4 3 Bandwidth Requirements When using the SIP trunks and the remote extensions you must ensure that the WAN has enough bandwidth to support VoIP communications Refer to the table below and ensure that the sum of the required bandwidth for each channel is smaller than the amount the WAN e g ADSL network can p...

Page 70: ...ckets Others can be limited You can limit the maximum bandwidth of low priority packets Default 500 kbps via the Web Maintenance Console Refer to 3 2 1 Network Configuration 3 1 WAN WAN Setting WAN Option Bandwidth Limitation for Others in the Programming Item List Maximum bandwidth can be calculated using required bandwidth as below Maximum bandwidth Effective Bandwidth1 Required Bandwidth 1 Effe...

Page 71: ...terminals please confirm the firmware version by the phone programming menu KX HDV series or Installation Wizard KX NTV series The following or later version is available Please update their firmware if the version is lower than it KX HDV230 Version 02 190 KX HDV100 KX HDV130 KX HDV330 Version 02 100 KX NTV series Version 0101E The following features can be used with the connection example shown b...

Page 72: ...n Router with wireless LAN PBX IP Network SIP Trunk Smartphone Softphone SIP Phone LAN WAN SIP Phone PC Switching Hub Communication IP Camera Video Doorphone 3 5 1 Connecting SIP Extensions 72 Getting Started ...

Page 73: ...ual 3 In the web settings of KX NTV series set the KX HTS LAN IP address and Registration Password 3 In the web settings of 3rd party SIP terminal set KX HTS LAN IP address and Registration Password 4 Connect KX HDV series to existing LAN network 4 Connect KX NTV series to existing LAN network 4 Connect 3rd party SIP terminal to existing LAN network Remarks KX HDV series is automatically registere...

Page 74: ...IP Network SIP Trunk Router PBX SIP Phone DHCP Server PC PC WAN LAN WAN port 3 5 1 Connecting SIP Extensions 74 Getting Started ...

Page 75: ...mpleted an extension number will be displayed on the LCD of the terminal Connect the internet to the WAN port of HTS Connect the 3rd party SIP to KX HTS via internet WAN port PBX Internet Smartphone Softphone Terminal 3rd Party SIP KX HTS Setup preparation 1 Enter Registration Password into SIP extension port Refer to 2 3 1 PBX Configuration 2 1 Extension Port SIP Extension Registration Password i...

Page 76: ... Port SIP Extension SIP Registration Status in Programming Item List Automatic update for terminal s firmware The KX HDV series terminals connected to the KX HTS series can automatically carry out Firmware Updates This is only applicable to KX HDV series terminals accommodated in the same LAN as the KX HTS series Router PBX SIP Phone SIP Phone SIP Phone PC PC LAN WAN port LAN port 3 5 1 Connecting...

Page 77: ...d to must be set to Trunk port to allow VLAN tagging Consult your network administrator for details Since a softphone is installed and operates on a PC the PC must be connected to the LAN to use the softphone on the network The diagram below is for connecting a KX HDV series to a switching hub For SIP phones refer to the documentation of your SIP phone Example KX HDV230 A 1 A Ethernet Straight Cab...

Page 78: ...raight cable with an RJ45 connector to connect a PC to the SIP Extension The cable should be a CAT 5 Category 5 or higher for 10BASE T 100BASE TX or CAT 5e Enhanced Category 5 or higher for 1000BASE T Only a PC can be connected to the secondary port of an SIP Extension Other SIP Extensions or network devices such as routers or switching hubs cannot be connected In cases where a PC is connected to ...

Page 79: ... Programming Item List 3 5 4 Manager Extension It is possible to grant various privileges by setting a Manager Extension to a specific extension A Manager Extension must be designated for each extension For information on performing settings refer to 2 3 1 PBX Configuration 2 1 Extension Port in Programming Item List Privileges granted by the Manager Extension are as follows OGM Record Clear Playb...

Page 80: ... opener current limit 30 V DC 30 V AC 3 A maximum Installing the Doorphone KX T30865 KX T7765 Note The illustrations shown in the installation procedure are based on the KX T30865 1 Loosen the screw to separate the doorphone into 2 halves Panasonic A A Screw Note for KX T7765 Users When loosening tightening the screw do not scratch the cabinet wall with the driver shaft B B Cabinet Wall 2 Pass the...

Page 81: ... for your wall type when a doorphone plate has been fixed to the wall when you wish to install the doorphone directly onto the wall 3 Connect the wires to the screws located in the back cover To DPH2 Card 4 Re attach the 2 halves and re insert the screw 3 6 Connecting Doorphones and Door Openers Getting Started 81 ...

Page 82: ...l box using 4 conductor wiring and modular connectors Panasonic Panasonic D E F B C A A View of Doorphone Connector Jack B Doorphone 2 C Doorphone 1 D Terminal Box E Doorphone 1 F Doorphone 2 4 conductor wiring is required 3 6 Connecting Doorphones and Door Openers 82 Getting Started ...

Page 83: ...ers 2 Wrap the strap around all of the cords For details refer to 3 2 6 Securing the Cables Note We recommend using UL1015 wire or an equivalent for wiring For users in except in U S A The wire should be between 0 45 mm and 1 1 mm in diameter excluding the coating For users in U S A only We recommend using UL1015 26 AWG to 22 AWG or an equivalent wire for wiring 3 6 Connecting Doorphones and Door ...

Page 84: ...s such as a USB memory device Using a USB memory device A USB memory device can be used to backup and restore the system data of the PBX The PBX supports USB memory devices that meet the following specifications File system FAT Maximum capacity 32 GB Maximum current 500 mA For details about backing up and restoring using a USB memory device refer to 6 1 Tool System Data Backup in the Programming I...

Page 85: ...X The plug of power supply cordset is used as the main disconnect device Ensure that the AC outlet is located near the equipment and is easily accessible Connecting the AC Power Cord Note For safety reasons do not stretch or pinch the AC power cord System Initialization Procedure The system can be reset to its original default state by pressing the Initialize switch while turning the system power ...

Page 86: ...must set up the mandatory settings required for the PBX with Easy Setup Wizard For details refer to Connecting to Web Maintenance Console via LAN and 3 9 4 1 Easy Setup Wizard When Backup Batteries are connected make sure it is started as instructed in the documentation for the Backup Batteries Confirming the Trunk Connection After the PBX starts up program the PBX and connect trunks to the PBX To...

Page 87: ...and design of the software are subject to change without notice 3 9 2 PC Connection The Main Unit has a LAN port for PC to program PBX A PC can be connected through LAN connection Port Default IP Address Default Subnet Mask LAN Port 192 168 0 101 255 255 255 0 Direct Connection To LAN Port LAN Port Notice When connecting the PC to the LAN port if the PC is set to obtain the IP address automaticall...

Page 88: ...RSA Data Security Inc MD5 Message Digest Algorithm in all material mentioning or referencing this software or this function License is also granted to make and use derivative works provided that such works are identified as derived from the RSA Data Security Inc MD5 Message Digest Algorithm in all material mentioning or referencing the derived work RSA Data Security Inc makes no representations co...

Page 89: ... Item List Connecting to Web Maintenance Console over the internet When accessing the Web Maintenance Console over the Internet it is necessary to use https which has stronger security features than http Remote access To enable that accessing to Web Maintenance Console over the internet 1 Access the Web Maintenance Console via LAN 2 Set a password for Remote access Refer to 4 2 1 Maintenance 1 1 M...

Page 90: ...required for the PBX When you log in to Web Maintenance Console for a PBX that is in its initialized factory default state the Easy Setup Wizard for that PBX will launch automatically You must log in using the Installer level account name and password The Installer level account name is INSTALLER The default Installer level account password is 1234 This password can be programmed in Web Maintenanc...

Page 91: ...eration while they are already logged in they will be forcibly logged out of their previous session and will have to log in again When multiple users perform settings for the same settings items the data set later on will be enabled After logging into the Web MC should no operation be performed for a fixed amount of time Default 120 minutes the user will be automatically logged out This time limit...

Page 92: ... 1 1 System Date Time Date Time in the Programming Item List Time Setting Automatic Time Adjustment SNTP Server IP Address Time Zone Daylight Saving The KX HTS series can be used as an NTP server for KX HDV series When performing Easy Setup Wizard the time on the PC you are operating is displayed as the initial value 3 10 Date and Time setting 92 Getting Started ...

Page 93: ...er Function Following table describes networking functions and router functions For details about settings refer to 3 1 Network Configuration in the Programming Item List 3 11 Network and Router Function Getting Started 93 ...

Page 94: ...LAN for the first time you must assign IP addressing information to the PBX See 1 4 Easy Setup Wizard or 3 Network Configuration in the Programming Item List Connecting the Main Unit to the Wired LAN SIP Phone Switching Hub LAN Port PC Connection for 10BASE T 100BASE TX Switching Hub PBX LAN Port Signal Name Pin No Pin No Signal Name RX 1 1 TX RX 2 2 TX TX 3 3 RX TX 6 6 RX 3 12 LAN Connection 94 G...

Page 95: ...ate under Auto Negotiation mode Activate the spanning tree for the L2 switch to be connected If using the LAN WAN port as a LAN do not connect the LAN port and the LAN WAN port to the same L2 switch as this causes a network loop Make sure to create a spanning tree for LAN connection in order to prevent loops from occurring in a multi bridged environment Otherwise some packets may circulate for lon...

Page 96: ...ed Setup WPS setting button on the wireless device Start the WPS and confirm that it is connected For details check the manual of your wireless device Refer to the instruction manual of the wireless extension and configure it to enable Wi Fi Protected Setup WPS b Connection using manual settings Manually set the necessary settings on the wireless extension Use the settings of the HTS Series unit f...

Page 97: ...sphrase or Pre Shared Key Regularly change your passphrase or Pre Shared Key Use the WPA2 encryption system to prevent data from being peeped Note Because the call quality of Extensions connected to the KX HTS using the Wireless LAN depends on the radio wave quality of the Wireless LAN it may be difficult to maintain call quality on occasion 3 12 2 Wireless LAN Connection Getting Started 97 ...

Page 98: ... current connection status of the WAN interface in Web Maintenance Console For details about the WAN Status refer to 3 2 2 Network Configuration 3 2 WAN WAN Status in the Programming Item List Conditions If the LAN2 WAN2 port attribute is changed you must perform a System Reset and restart the PBX before the setting can be applied For details about what values to use for configuring the protocol f...

Page 99: ...on 4 Confirming Connections This section describes the basic checks and operation methods following PBX installation for making and receiving calls to and from extensions and outside lines Getting Started 99 ...

Page 100: ...Talk 4 1 2 Calling an Outside Party You have to seize an outside line before dialing an outside phone number because external calls are made via your PBX Follow the operation procedure described below 1 Off hook Dial tone is heard 2 Enter the Idle Line Access Local Access number 0 9 Dial tone is not heard 3 Dial outside phone number 4 Talk 4 1 3 Answering Calls Follow the operation procedure descr...

Page 101: ...Section 5 Maintenance This section describes maintenance procedures Getting Started 101 ...

Page 102: ...er to 4 3 3 Maintenance 2 3 System Control System Data Backup Restore System Data Restore in the Programming Item List Note System data must be stored in the directory below private meigroup psn hts backup dsys Data cannot be restored in the following cases The USB memory device hardware is faulty The data on the USB memory device has become corrupted The USB memory device is removed from the USB ...

Page 103: ...can be confirmed through Web MC To transfer files from Web MC to HTS refer to 4 3 1 Maintenance 2 1 System Control Firmware Transfer to PBX in the Programming Item List To update main unit software refer to 4 3 2 Maintenance 2 2 System Control Firmware Update in the Programming Item List Either one Main Unit Software or one Terminal Software is stored in the HTS If a new Software is stored when th...

Page 104: ... Log The following types of Syslog information can be checked from the Web MC The latest 100 logs are displayed syslog_major Stores logs of major system errors syslog_minor Stores logs of minor system errors syslog_update Stores logs of version up operations Syslog files and other than those described above can be exported to your PC by operating the Web MC For more information refer to 4 4 2 Main...

Page 105: ...Section 6 Troubleshooting This section provides information on the PBX and telephone troubleshooting Getting Started 105 ...

Page 106: ... Make sure that there is no unwanted firewall in the IP network SIP phones do not operate Mother board malfunction Replace the mother board be sure to turn off the PBX when replacing SIP phone not registered Register the corresponding SIP phone SIP phone malfunction Replace the SIP phone Poor connection Make sure that an 8 pin twisted pair cable is used for connection Make sure that none of the CA...

Page 107: ...ns on red A major minor system error occurs in the PBX Error Log files can be accessed or exported on the Web MC For more information refer to 4 4 2 Maintenance 3 2 Utility System Log in Programming Item List Should a Main CPU failure be detected or a failure notice be received from any device a description of the failure will be recorded in the log and appropriate measures including but not limit...

Page 108: ...A A1 relay switch of the telephone to OFF PBX T R T R Extension Connection between the PBX and an SLT that is polarity sensitive SOLUTION CAUSE The T is connected to the R Reverse the connections of the T R PBX T R T R Extension Connection between the trunk and the PBX SOLUTION CAUSE Trunk is connected as below Reconnect the trunk to the T R of the telephone jack using 2 conductor wiring PBX T R T...

Page 109: ...nd enter the PBX IP address If necessary also enter the IP address of the default gateway When using the DHCP Server feature or an external DHCP server enter the PBX IP address Automatic registration is only compatible with KX HDV series connected to the same network as the KX HTS series LAN port The SIP Phone cannot connect to the PBX The wrong IP address subnet mask address PBX IP address or def...

Page 110: ...in progress are terminated Call park is cleared Other data stored in memory except the above are not cleared The data synchronicity cycle for operation data that is presently running and system data stored in the system s storage is 30 minutes For that reason when restarting the PBX within 30 minutes after operation data has been changed on occasion the changed operation data will not have been sa...

Page 111: ...Section 7 Appendix This section provides information about System Prompt Languages and the revision history Getting Started 111 ...

Page 112: ...fix AG AL BR XE US No 1 Primary LA Spanish UK English BR Portuguese US English US English No 2 US English US English Mandarin LA Spanish Suffix ML NZ RU SA LA No 1 Primary US English UK English Russian US English LA Spanish No 2 Mandarin US English US English Suffix MX NE SU UE BX No 1 Primary LA Spanish US English US English US English US English No 2 US English Suffix SX ND TW CE No 1 Primary US...

Page 113: ...r plugs not included into the wall beforehand 3 Hook the unit onto the screw heads Note Make sure to set the print size to correspond with the size of this page If the dimensions of the paper output still deviate slightly from the measurements indicated here use the measurements indicated here A 225mm 8 7 8 in 1 Install a screw here 1 A 1 Note Getting Started 113 ...

Page 114: ...Note 114 Getting Started ...

Page 115: ...t this equipment is in compliance with the essential requirements and other relevant provisions of Radio Telecommunications Terminal Equipment R TTE Directive 1999 5 EC Declarations of Conformity for the relevant Panasonic products described in this manual are available for download by visiting http www ptc panasonic eu For information of Compliance with EU relevant Regulatory Directives Contact t...

Page 116: ...our purchase to aid in identification in the event of theft Panasonic System Networks Co Ltd 1 62 4 chome Minoshima Hakata ku Fukuoka 812 8531 Japan Web Site http www panasonic com Copyright This material is copyrighted by Panasonic System Networks Co Ltd and may be reproduced for internal use only All other reproduction in whole or in part is prohibited without the written consent of Panasonic Sy...

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