NEC Express5800/320Ma User Manual Download

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NEC Solutions (America), Inc.

NR014W

Express5800/320Ma:

System Administrator’s Guide

Summary of Contents for Express5800/320Ma

Page 1: ...NEC Solutions America Inc NR014W Express5800 320Ma System Administrator s Guide ...

Page 2: ...copied or used only as expressly permitted under the terms of the license NEC documentation describes all supported features of the user interfaces and the application programming interfaces API developed by NEC and or its licensees Any undocumented features of these interfaces are intended solely for use by NEC personnel and are subject to change without warning This document is protected by copy...

Page 3: ... 4 Open Driver Architecture 1 4 Rapid Disk Resync Disk Mirroring 1 5 Initial Configuration 1 6 Documentation 1 6 Express5800 320Ma Help System 1 6 Windows Documentation 1 7 2 Operating and Monitoring Your System 2 1 System Startup and Shutdown 2 1 Enabling the System Power Button 2 2 Managing CPU Element Resynchronization 2 3 Managing CPU Element Bringup 2 3 Connecting Serial Port 1 to the Modem 2...

Page 4: ...he IP Address of Systems with a UPS 2 12 SNMP Traps 2 13 Installing Hotfixes and Security Updates 2 13 Important Things to Avoid 2 14 3 ftServer Management Console 3 1 CPU and I O Enclosures and Elements 3 1 ftSMC Overview 3 2 Running ftSMC 3 2 Running ftSMC Directly on Your Express5800 320Ma System 3 2 Running ftSMC on a Remote Computer 3 3 Adding the ftServer Management Console Snap in to MMC 3 ...

Page 5: ...isks 4 15 Setting the MTBF Faultcount Limit for Disks 4 15 Booting a System with a Backup RDR Boot Disk 4 16 Reusing Data Disks 4 16 Reusing a Stored Data Disk 4 16 Removing the RDR Configuration from a Stored Data Disk 4 16 Resynchronizing RDR Disks 4 17 Resynchronizing a Backup Boot RDR Disk 4 18 Recovering and Replacing RDR Disks 4 18 Verifying RDR Disks 4 19 Configuring the Priority of RDR Vir...

Page 6: ...5 5 Using LEDs to Troubleshoot Hardware 5 5 Using ftSMC to Troubleshoot Hardware 5 5 Locating Components 5 6 Device IDs and Device Paths 5 6 Diagrams of Component Locations 5 8 System Elements and Internal Storage Disk Locations 5 8 When Windows Does Not Respond 5 9 Delayed System Restart 5 9 Unresponsive Mouse and Keyboard 5 10 Remote Event Notification and Service 5 10 Remote Reporting of Events...

Page 7: ...de and Console Redirection A 2 Security Configuration Wizard A 2 Appendix B Online Diagnostic Codes B 1 Online Diagnostic Test Codes B 1 CPU Diagnostic Test Codes B 1 I2C Bus Diagnostic Test Codes B 3 Primary I O Element Diagnostic Test Codes B 4 Secondary I O Element Diagnostic Test Codes B 10 Index Index 1 ...

Page 8: ... Icon for Invalid Configuration 3 10 Figure 3 7 Warning and Error Icons 3 10 Figure 3 8 Warning and Inventory Error Icons 3 11 Figure 3 9 Threshold Warning Icon 3 11 Figure 3 10 ftSMC Details Pane Refresh Options 3 12 Figure 3 11 Properties Command in Shortcut Menu 3 12 Figure 4 1 Mirroring RDR Virtual Disks 4 8 Figure 5 1 Warning and Error Icons 5 6 Figure 5 2 Component Levels 5 7 Figure 5 3 CPU ...

Page 9: ...ments 3 7 Table 3 2 ftSMC Warning and Error Icons 3 10 Table 3 3 Operational State for Associated Commands 3 13 Table 4 1 RDR Disk Numbering 4 7 Table 4 2 FC Host Bus Adapter State and Reason Property Values 4 24 Table 5 1 System Devices and Device IDs 5 7 ...

Page 10: ...Tables x Express5800 320Ma System Administrator s Guide ...

Page 11: ...autions and Notes Warnings cautions and notes provide special information and have the following meanings W A R N I N G A warning indicates a situation where failure to take or avoid a specified action could cause bodily harm or loss of life C A U T I O N A caution indicates a situation where failure to take or avoid a specified action could damage a hardware device program system or data N O T E ...

Page 12: ...nd output including message text For example include iostream h The operation completed successfully Getting Help If you have a technical question about Express5800 320Ma hardware or software try these online resources first Online support from NEC Technical Support You can find the latest technical information about an Express5800 320Ma through online product support at the NEC Technical Support ...

Page 13: ...he site planning guide for your system Although this guide documents modem functionality modems are not available for all systems Ask your sales representative about modem availability ActiveService Network ASN is not currently available but may be ordered in the future ...

Page 14: ...Preface xiv Express5800 320Ma System Administrator s Guide ...

Page 15: ...gement Disk management tools are also available on your Express5800 320Ma system System Administration Tools System administration tools enable you to monitor system performance and system component status diagnose errors and identify failed components Using the tools you can take failed components offline and put replacement components online These features include Active Upgrade ftServer Managem...

Page 16: ...he Express5800 320Ma Software Availability Manager User s Guide for complete information ActiveService Network Your Express5800 320Ma systems offers an optional secure network the ActiveService Network ASN ASN enables NEC Technical Support or your authorized service representative to provide remote monitoring diagnosis troubleshooting and problem resolution services to your systems 24 hours a day ...

Page 17: ...cling of a system VTM is required for the use of Active Upgrade AVR enables you to manage the host computer remotely over the Web based console Using AVR you can view the remote system desktop and redirect its local keyboard and mouse VTM supports Dynamic Host Configuration Protocol DHCP DHCP dynamically assigns IP addresses to the VTMs and also supports static IP addresses The two VTMs on each VT...

Page 18: ...ntained NEC Solutions America Inc also provides drivers that increase the fault tolerance and manageability of third party drivers for other adapters in the system Services NEC Solutions America Inc provides software fault tolerant services that run on your system as Windows based services These services constantly monitor for and respond to hardware problems Applications do not need customization...

Page 19: ...iate bring up or bring down from ftSMC Hot plug support also initiates discovery of newly attached or removed devices N O T E You must remove the CPU I O enclosure from the system in order to remove a PCI adapter Display of information so that you know whether removing a device will compromise the system The drivers can set LEDs and values in ftSMC that let you know whether you can safely remove a...

Page 20: ... s hardware installation guide for information about connecting a UPS to a system See the Express5800 320Ma Software Installation and Configuration Guide for information about how to configure a UPS for use with your system Documentation The Express5800 320Ma Site Planning Guide provides lists of Express5800 320Ma system documentation You can find additional information in the online Help system E...

Page 21: ...asks that are specific to your systems System administration tasks include Configuring networks and managing access to network resources Configuring Windows Server 2003 services Configuring domain controllers Implementing and managing Active Directory Setting up user accounts and managing users Setting up and configuring printers Managing server security Backing up and restoring data For help with...

Page 22: ...Windows Documentation 1 8 Express5800 320Ma System Administrator s Guide ...

Page 23: ...page 2 9 BIOS Settings on page 2 10 Enabling IMAPI for Writing to CDs on page 2 10 Floppy Disk Drive Volume Letter on page 2 11 Serial Ports on page 2 11 Uninterruptible Power Supplies on page 2 12 SNMP Traps on page 2 13 Installing Hotfixes and Security Updates on page 2 13 Important Things to Avoid on page 2 14 System Startup and Shutdown For normal system startup and shutdown and to completely ...

Page 24: ... it is safe to power off the system To turn off power use the power button the standby circuit breaker switches or the VTM console Note however that the Windows Shut Down command automatically powers down the system Enabling the System Power Button The system power button performs an orderly shutdown when pressed once However if no one is currently logged onto the system the power button may not w...

Page 25: ...specify two times of day at which to enable or to which to defer the return to service of CPU elements that have been removed from service shot You use two commands Enable CpuBoard Bringup and Defer CpuBoard Bringup which the Windows Scheduler executes Along with the commands you specify two times of day one time when an offline CPU element can be brought up and another time to which CPU Bringup i...

Page 26: ...he system is running by performing the procedure that follows this one To change the BIOS setting during a system reboot 1 Shutdown and reboot the system 2 While the system is rebooting press the F2 key to enter the ftServer Setup utility The system may take a minute or so to display the ftServer Setup utility Main menu 3 On the ftServer Setup menu select the Advanced tab 4 On the Advanced tab sel...

Page 27: ... the modem to verify that the power is on or off 3 If the modem power is on select Initiate BringDown to turn it off If the modem power is off select Initiate BringUp to turn it on Remote Access to Your System Desktop You can remotely access your system s Windows desktop in different ways depending on how your system is set up Remote Desktop and VTM console enable remote access to the Windows desk...

Page 28: ... Technician Module User s Guide for more details C A U T I O N Before using the VTM console to turn off system power always attempt to perform an orderly shutdown of the operating system Using the VTM Using the VTM includes the following major procedures Setting Up a VTM Administrator Account on page 2 6 Configuring VTM Administrator Email Paging on page 2 7 Configuring the SMTP and SNMP Settings ...

Page 29: ...aging To configure VTM administrator email paging 1 In ftSMC expand ftServer Local ftServer Configuration right click ActiveService Network node and select Properties 2 In the properties page click the SMM tab 3 In the SMM Admin Enable Email box set the value to False to disable or True to enable the sending of VTM email alerts 4 In the SMM Admin Email Address box enter your email address 5 Click ...

Page 30: ...cal The VTM notifies users when SEL entries of the group exceed critical thresholds All The VTM notifies users of every SEL entry of events in the group After you set or change the paging severity levels the VTM reboots To set paging severity levels 1 In ftSMC expand ftServer Local ftServer Configuration right click VTM Network Config and select Properties 2 On the VTM Network Config Properties pa...

Page 31: ...er to capture important details relevant to the problem To save log files 1 Right click the log file in Event Viewer 2 Select Save Log File As 3 In the Save Log File As dialog box In the Save In box accept the default or enter a new path name In the File name box enter the file name In the Save as type box accept the default type Event Log evt This allows you to view the saved file in Event Viewer...

Page 32: ...vices After the other services have started it stops running and its status is blank BIOS Settings To manage BIOS settings your Express5800 320Ma system uses the ftServer Setup utility To start the BIOS setup utilities 1 Turn on or reboot your system When the logo screen appears press F2 to enter the BIOS setup utility 2 After executing some power on self test POST procedures the system displays t...

Page 33: ... or if the I O element or element fails over the operating system may assign the drive letter B to the floppy disk drive Serial Ports On your system Serial Port 1 is generic if The system uses VTMs In this case the BIOS setting in the Advanced menu under I O Device Configuration Serial PortA Connection is set to Serial The system does not have VTMs and you have set the Serial PortA Connection to S...

Page 34: ...n you use a UPS qualified by NEC Solutions America Inc you connect that UPS to one half of the system If a failure occurs in the UPS or in the UPS power source for example if the UPS is unplugged and the backup battery runs low the system initiates a shutdown even if the power to the non UPS half of the system is unaffected by the failure If you have independent sources of AC power available for y...

Page 35: ...se Management consoles to remotely monitor the systems The ftServer SNMP Agent provides a standard mechanism for monitoring the status of systems and for receiving alarms from the systems During instances of system malfunction or in response to a system event such as a firmware update you may see multiple traps in third party management consoles for various devices For instance if a PCI adapter fa...

Page 36: ...r to disable devices except in documented special situations Using Windows Device Manager to disable devices can interfere with the proper operation of your system The correct way to take devices out of service and return them to service is through the ftSMC snap in However to handle special situations the system documentation may instruct you to use the Windows device manager Do not enable hardwa...

Page 37: ...ress5800 320Ma Virtual Technician Module User s Guide and ftSMC snapin help CPU and I O Enclosures and Elements Each system houses two CPU I O enclosures Each enclosure contains a CPU element and an I O element joined to the same board You can monitor each CPU element and I O element separately ftSMC represents these elements in the following nodes CPU Enclosure 0 and CPU Enclosure 1 I O Enclosure...

Page 38: ...ning Windows 2000 Windows Server 2003 or Windows XP N O T E S 1 Use ftSMC to disable devices Do not use Windows Device Manager to disable devices except in documented special situations 2 MMC snap ins including ftSMC do not lock edit sessions to prevent simultaneous users from editing the same parameters Running ftSMC You can run ftSMC Directly on Your Express5800 320Ma system On a remote computer...

Page 39: ...nap in 3 In the Add Remove Snap in dialog box click Add The Add Standalone Snap in dialog box appears with a list of snap ins 4 Click ftServer Management Console and click Add The Connect dialog box appears 5 Type the servername domainname or the IP address of the server for example usbos01 wtcus com or 192 168 57 10 and select or clear the Connect as current user check box If you clear the check ...

Page 40: ...Home Modem node as shown in Figure 3 1 which presents the operational status of the call home modem Figure 3 1 ftSMC Tree Virtual Modems The two modems that appear in Windows Device Manager on your Express5800 320Ma system see Figure 3 2 represent virtual modems that the VTMs use to communicate with the system C A U T I O N Do not use applications or devices that try to connect to any modem involv...

Page 41: ...ed for the duration of the connection However if your system is configured to send alerts by the following options see Determining the Value of the Send Alarms By Property on page 3 6 use of the ASN modem will not block alarms or call home support which continue over the Internet Internet with phone line as backup Phone line with Internet as backup Internet only See the Express5800 320Ma ActiveSer...

Page 42: ...m Desktop on page 2 5 for methods you can use to access the system s desktop remotely Once you have accessed the system s desktop perform the procedure described in Running ftSMC Directly on Your Express5800 320Ma System on page 3 2 to run ftSMC Performing ftSMC Tasks Detailed instructions for using ftSMC are available in the online Help for ftSMC Before interacting with ftSMC observe the followin...

Page 43: ...s MMC snap in commands The View menu contains console viewing options 2 Console tree Lists all system component nodes Each node represents a manageable object 3 Details pane Displays the properties related to the node selected in the console tree For an explanation of a property right click the property and select What s this from the shortcut menu Not all properties have What s this help The Expr...

Page 44: ... values of the properties of the components in the ftSMC tree are displayed in the details pane A question mark icon in front of a property name indicates that What s this Help is available Right click the property name and click in the shortcut menu that appears See Figure 3 4 Figure 3 4 Details Pane ...

Page 45: ...r node for example two CPU elements N O T E It is safe to remove a duplexed component A magnifying glass icon indicates that the node is offline and undergoing diagnostic testing A single monitor icon indicates that the component is operating simplexed unpartnered N O T E It is unsafe to remove a simplexed component from the system Removing a simplexed component causes loss of that component funct...

Page 46: ... 3 2 ftSMC Warning and Error Icons Icon Type Description Indication Warning Exclamation point inside a yellow triangle A node whose child node has an error Error White X inside a red circle The node is offline in testing or has failed No inventory found White X inside a gray circle ftSMC cannot retrieve inventory information for that device The ftSMC status bar displays a message indicating that t...

Page 47: ...re 3 9 Threshold Warning Icon Refreshing the ftSMC Display You can right click the ftServer Local root node to enable or disable each of three refresh options These options cause ftSMC to refresh or update the information in the details pane when the specified event occurs You should enable these options so that the details pane and the node icons update when you complete an action or when a state...

Page 48: ...component click the component s node in the console tree The names and values of that component s properties are displayed in the details pane as shown in Figure 3 4 Some components properties are configurable Components with configurable properties have a Properties command in their shortcut menu See Figure 3 11 See the ftSMC online help for details Figure 3 11 Properties Command in Shortcut Menu...

Page 49: ...U Element Initiate BringUp Removed Broken Shot Firmware update complete Diagnostics passed Initiate BringDown Broken Firmware update complete Diagnostics passed Duplex Initiate Diagnostics Removed Broken Firmware update complete Diagnostics passed Set Priority CPU element must be online and duplexed I O Element Initiate BringUp Removed Broken Shot Diagnostics passed Initiate BringDown Broken Diagn...

Page 50: ...Performing ftSMC Tasks 3 14 Express5800 320Ma System Administrator s Guide ...

Page 51: ... on page 4 25 Data Fault Tolerance Your Express5800 320Ma system offers two methods of ensuring data fault tolerance and continuous availability of its disk media Rapid Disk Resync RDR a disk replicating technology is supported only on the internal disk drives To create striped volumes across the mirrored internal disks refer to the documentation for your disk management tool You choose to impleme...

Page 52: ...ith RDR disk mirroring you can mirror pairs of physical disks to create RDR virtual disks Each pair of mirrored disks constitutes one RDR virtual disk RDR offers faster resynchronization of mirrored disks than other mirroring methods after transient failures or when a single disk is briefly removed from service N O T E In RDR terminology an individual physical disk is also called a plex and an RDR...

Page 53: ...disk capacity expansion feature If you replace the physical disks plexes of an RDR virtual disk with larger physical disks RDR automatically recognizes the resulting larger virtual disk which enables the system to use the added disk capacity Note however that a virtual disk cannot be larger than the smaller of its two physical disks For example if each physical disk of an RDR virtual disk is 80 gi...

Page 54: ...oes not work on dynamic virtual disks that is RDR virtual disks that have been converted to dynamic disks by Windows Disk Management Managing RDR Disks Managing RDR configured disks can include any of the following tasks Using RDR to mirror disks in internal storage Enabling write caching and read load balancing Setting the active RDR disk plex Deleting RDR configuration on a physical disk Removin...

Page 55: ...the RDR virtual disk Not all RDR commands and procedures are valid on all physical disks Error messages appear if you attempt an invalid RDR command Error messages also suggest possible corrective actions where applicable Some RDR configuration changes especially those made on simplex RDR virtual disks may require the operating system to restart in order to complete When the Windows restart warnin...

Page 56: ...ight click My Computer on the desktop select Manage select Device Manager and then expand Disk Drives 2 Select the target disk select Properties and click the Policies tab 3 Check Enable write caching on the disk and click OK Read load Balancing When you enable read load balancing read operations on duplex RDR virtual disks alternate between the two physical disks which improves performance By def...

Page 57: ... 4 1 into corresponding slots in the enclosures See Finding a Physical Disk on page 4 25 for an explanation of the numeric values in the figures In your Express5800 320Ma system the internal storage disks are numbered 3 2 1 from top to bottom in a rack mounted system See Table 4 1 and Figure 4 1 Table 4 1 RDR Disk Numbering ftSMC Console Pane Node ftSMC Details Pane ObjectName Property Location in...

Page 58: ... Enclosure 10 Storage Enclosure 40 Slot 1 and then click Disk 0 4 Right click the target disk and click Add Physical Disk To RDR Virtual Disk sysad003a Device ID 11 40 1 0 RDR virtual disk 1 Device ID 11 40 2 1 RDR virtual disk 2 Device ID 11 40 3 2 RDR virtual disk 3 Device ID 10 40 1 0 RDR virtual disk 1 Device ID 10 40 2 1 RDR virtual disk 2 Device ID 10 40 3 2 RDR virtual disk 3 Slot Number 3 ...

Page 59: ...e disk is dynamic or a nonblank data disk 5 In the Device Configuration Change dialog box click Yes 6 Repeat steps 3 5 for the corresponding disk in I O element 11 For example expand ftServer I O Enclosures I O Enclosure 11 Storage Enclosure 40 Slot 1 and then click Disk 0 7 Allow time for the two disks to synchronize While the disks are resynchronizing LEDs blink to indicate read and write operat...

Page 60: ... Upgrading the disk to RDR Converting a Dynamic Disk to a Basic Disk C A U T I O N Converting a dynamic disk to a basic disk removes all data from the disk So that you can recover the data back it up to backup media before you convert the disk to a basic disk 1 Right click My Computer and click Manage 2 Expand Computer Management and Storage 3 Click Disk Management 4 Right click the icon of the ta...

Page 61: ...eleting the RDR Configuration on a Physical Disk Deleting the RDR configuration removes a physical disk from the RDR virtual disk You delete one physical disk at a time After you delete the RDR configuration on a physical disk The RDR metadata is deleted but other data remains on the disk The disk is no longer an RDR disk and is not part of an RDR virtual disk You can reconfigure the disk as an RD...

Page 62: ...does not warn you when you issue this command because the target disk has a surviving partner physical disk that still contains all of the data For that reason the system does not need to restart If you execute the Remove a Physical Disk from RDR Virtual Disk command on an unpartnered simplex RDR virtual disk comprising one physical disk the system prompts you to remove all partition and volume da...

Page 63: ...st physical disk of an RDR virtual disk if it is bootable or contains a paging file An unmirrored boot disk A dynamic disk A resynchronizing disk The Deport a Physical Disk from an RDR Virtual Disk command should be grayed out if the physical disk is not in the valid state for example if it is a dynamic disk or a simplex boot disk for this command to work properly A valid deport operation should r...

Page 64: ...now the spare bootable hard disk in a safe place C A U T I O N If the original boot disk is still in a system into which you insert a spare deported boot disk the original boot disk loses its RDR configuration and is no longer an RDR enabled disk For more details see the discussion of creating a spare bootable disk in the Express5800 320Ma Software Installation and Configuration Guide Breaking a P...

Page 65: ...ting or Clearing the MTBF for Disks Clearing the MTBF resets the MTBF to infinity the number of faults to 0 and the time of last fault to never Setting the MTBF Threshold sets the MTBF threshold and views the current count seconds number of faults and date and time of last fault NEC Solutions America Inc presets the MTBF threshold you should not change it unless instructed to do so by your support...

Page 66: ...ve stored a copy of a data disk that was created with RDR disk mirroring use the following procedures to reuse the disk in the system Reusing a Stored Data Disk After you perform this procedure The data on the stored data disk is overwritten with the data on the disk in its companion slot The stored data disk remains an RDR disk To reuse a stored data disk 1 Make sure the original partner of the s...

Page 67: ...wly erased disk is inserted into the partner slot of the erased but not deleted disk the newly inserted disk is mirrored to the empty disk deleting the data on the newly inserted disk Resynchronizing RDR Disks The system automatically resynchronizes disks that are reinserted into the system and when I O elements are returned to service You can also issue a command to resynchronize a disk with its ...

Page 68: ... of the resynchronization process Recovering and Replacing RDR Disks In your disk management tool if the status of an RDR disk appears as Offline Missing or Online Errors you can try to recover the disk manually Verify that the disk is securely seated in the enclosure and that it has power Perform the following procedures to recover the disk To recover an RDR disk 1 Delete the RDR configuration on...

Page 69: ...rtual disk 3 Select Verify RDR Virtual Disk A message appears stating that the operation completed successfully meaning that the command has been executed To stop verifying an RDR disk Use the following procedure to stop RDR verification 1 In ftSMC expand ftServer I O Enclosures and click Logical Disk Information 2 Right click the appropriate RDR virtual disk 3 Select Stop Verify RDR Virtual Disk ...

Page 70: ...ect Low Medium or Normal and click OK Using Volume Mirroring for Fault Tolerance When using Windows Disk Management to implement data fault tolerance format volumes as NTFS volumes Configure disks as dynamic disks Dynamic disks organize data within volumes on a disk and support fault tolerant operation and disk migration between systems Mirror each volume the boot volume on the system disk and all...

Page 71: ...the disk that remained in operation must be resynchronized During resynchronization the system copies the format and the contents of the good mirrored volume s to their mirror s on the disk most recently brought back online N O T E Because mirror resynchronization can severely affect performance you should resynchronize mirrors when the system is least busy Mirror resynchronization can occur autom...

Page 72: ...th disks are plexes of an RDR virtual disk or that neither disk is Do not partner RDR and non RDR system disks in a mirror Otherwise the disks will fully resynchronize after every reboot The boot disks do not require resynchronization if the RDR disk is the primary boot volume from which the system is booted Inserting or Removing More Than One Disk at a Time You may remove disks from or insert dis...

Page 73: ...or slots in internal storage the driver for those slots does not support them Disk Node Each Disk node represents a hard disk that resides in a slot in a storage enclosure You use the DevicePathID property to locate a physical disk See Finding a Physical Disk on page 4 25 for details Sensor Nodes The Sensor Node include the following subnodes Temperature sensors monitor the ambient temperature wit...

Page 74: ...en your EMC storage system and the PCI adapters in your system the connection state may not be immediately reflected in ftSMC To update ftSMC issue the command powermnt restore in PowerPath from Run on the Start menu or from a command prompt The information in ftSMC should be updated after about 15 seconds Mirroring Disks in Your Express5800 320Ma System Your Express5800 320Ma system supports the ...

Page 75: ...drive Configuring and Creating RDR Disks You can mirror disks in system internal storage enclosures as RDR disks Figure 4 1 shows how disks are mirrored in your Express5800 320Ma system The arrows in the figures indicate the required mirroring scheme Finding a Physical Disk You find the location of internal physical disks by using the ftSMC You find disks located in external storage using both Win...

Page 76: ... O element 11 is in the bottom enclosure Pedestal systems not available in Express5800 320Ma Dual Core systems are rotated 90 degrees clockwise so that I O element 11 is on the left side from the front of the system and I O element 10 is on the right side 40 indicates the internal storage enclosure within the I O element 1 indicates the bottom disk slot in rack mounted systems For RDR disks Duplex...

Page 77: ...the disk name that contains the volume you want to physically locate for example Disk 3 3 In ftSMC expand Storage Enclosures then Logical Disk Information and then click Logical to Physical Mapping 4 In the Name column of the ftSMC details pane find the disk name you noted in step 2 Look up its corresponding device path ID in the Value column This identifies the physical location of the disk withi...

Page 78: ...Finding a Physical Disk 4 28 Express5800 320Ma System Administrator s Guide ...

Page 79: ...ic Codes on page 5 13 Disaster Recovery on page 5 14 MTBF Statistics The fault tolerant services software automatically maintains mean time between failure MTBF statistics for many system components Administrators can view this information in ftSMC at any time and can reconfigure the MTBF parameters that affect how the fault tolerant services respond to component problems The system stores the cur...

Page 80: ... U T I O N NEC Solutions America Inc presets the MTBF thresholds You should not modify them unless instructed to do so by NEC Technical Support or your authorized service representative Taking Components Offline and Bringing Them Online You can use ftSMC to take a component offline or bring a component online Before you take a component offline verify that it is safe to do so For a description of ...

Page 81: ...tion Guide for information Reload Express5800 320Ma System software as described in the Express5800 320Ma Software Installation and Configuration Guide To recover a disk in Windows Disk Management 1 Go to Windows Disk Management in Computer Management 2 Right click the disk icon corresponding to the disk that has the Offline Missing or Online Errors status and in the option menu click Reactivate D...

Page 82: ...etails see the operation and maintenance guide for your system 2 Examine the type of the initialized replacement disk If the replacement disk s type is Foreign Dynamic go to step 3 If the replacement disk s type is Basic go to step 4 3 In Disk Management right click the foreign dynamic replacement disk and then click Convert to Basic The replacement disk should now appear as a basic disk 4 If the ...

Page 83: ...on of a failed component Using LEDs to Troubleshoot Hardware LEDs where present indicate the status of components The LEDs can help you locate a failing or failed component The LED status is also shown by ftSMC in the details pane of components that have LEDs The LED State properties indicate the state of an LED in the system On your Express5800 320Ma system the LEDs are green amber and white For ...

Page 84: ...Ds on the component to flash so that you can physically locate it Stop Slot Identification Stops the LEDs on the component from flashing after you have physically located it Disk slots on CPU I O enclosure slots PCI adapter slots and modems support these slot identification commands Device IDs and Device Paths Hardware components in the system inventory are organized hierarchically Level 1 compone...

Page 85: ...mponent in the system Device paths appear in the details pane of ftSMC They use the following syntax Level 1 device ID Level 2 device ID Level 3 device ID Level 4 device ID For example referring to Figure 5 2 the device path 11 1 2 indicates I O Enclosure 11 SATA Controller 1 Port 2 Table 5 1 presents the system device IDs Table 5 1 System Devices and Device IDs Component Level Device Device ID 1 ...

Page 86: ...se the following information to locate that component within the system All top level components have a physical label that includes their device ID System Elements and Internal Storage Disk Locations Figure 5 3 shows the locations of the CPU and I O elements and disk slots The internal storage is housed in an enclosure located above the CPU I O enclosure 2 DIMM Processor Storage Enclosure interna...

Page 87: ...out VTM console to restart the system Related information can be found in the Express5800 320Ma Virtual Technician Module User s Guide Delayed System Restart When you restart a system that contains certain models of adapters the system appears to hang for approximately 10 seconds while the drivers for the adapter are installed Allow several seconds for restart to proceed Slot 3 Slot 2 Slot 1 Slot ...

Page 88: ...ents When the system s fault tolerant software detects a hardware or software problem the system generates alarm messages that can be Sent to NEC Technical Support or other authorized service representative Sent to a customer contact by way of email or pager Written to the Windows system event log Autonomous Call Home For systems with VTMs the VTM can send an alarm when a fault resilient boot fail...

Page 89: ...ws NEC Technical Support user to log on N O T E Do not change the SMM ASN Hub ID SMM ASN Hub Password Dial in User Name Dial in Password or PPP Password properties without first contacting NEC Technical Support or your authorized service representative You can configure the system to allow the NEC Technical Support to connect to your system either through a dialup modem or over the Internet to dia...

Page 90: ...mp Button C A U T I O N Making a dump file of an entire system automatically takes the operating system offline and then restarts it With a firm fine tipped object like a pushpin press the Dump button which is actually a small circular opening Press the Dump button on the primary enclosure The primary enclosure is the enclosure on which the power switch LED is lit The Dump button is located at the...

Page 91: ... read C A U T I O N If you attempt to read or copy the Memory dmp file while the system is writing it you may corrupt the file The normal Windows dump mechanism is used if the DumpQuickEnabled parameter is False disabled or if the CPU element is in simplex mode Dump and Go The Dump and Go command captures a snapshot dump of a running system or a particular component without significantly interferi...

Page 92: ... boot monitoring Booting From a Spare System Disk To boot from a spare system hard disk you need a spare hard disk that was prepared during your initial system configuration process Refer to the Express5800 320Ma Software Installation and Configuration Guide for information about how to prepare this hard disk Typically you boot from a backup hard disk only to recover from an unlikely disaster situ...

Page 93: ...inPE WinPE Windows Pre Installation Environment provides a command shell from which you can perform system recovery using operating system commands To access the WinPE command shell you must boot from the ExpressBuilder CD 1 of 2 Select the Use WinPE to repair a corrupted hard drive command when the Express5800 320Ma System software presents that option WinPE is recommended for advanced users or a...

Page 94: ...Windows version outputfile is the name of the file to hold the results You can specify any name for the file 5 Eject the CD ROM For example the following command produces a file named hotfixlist txt in the current directory of your command prompt window The file contains a list of all hotfixes for the English versions of Windows Server 2003 dir D Bin Hotfix EN hotfixlist txt ...

Page 95: ...isfies the minimum BIOS version requirements Contact NEC Technical Support or your authorized service representative to confirm that you have the correct BIOS version To disable hyperthreading you enter the ftServer Setup utility To disable hyperthreading 1 Turn on or restart your system When the logo screen appears press F2 to enter your system s BIOS setup utility The BIOS setup utility s Main m...

Page 96: ...r the BIOS setup program to run 2 Use the RIGHT ARROW key to select the Advanced tab 3 On the Advanced menu use the DOWN ARROW key to select Console Redirection Press ENTER 4 On the Console Redirection menu use the DOWN ARROW key to select Continue C R after POST Use the PLUS SIGN key to change the value to OFF 5 Press F10 6 In the Setup Confirmation dialog box select Yes and press ENTER to save t...

Page 97: ...Windows documentation for more information 1 Check the Remote access client box in the Select Client Features dialog box as shown below 2 In the Open Ports and Approve Application dialog shown below if the ftServer SSN service SRA_SSN EXE does not appear in the list click Add ...

Page 98: ...Wizard A 4 Express5800 320Ma System Administrator s Guide 3 Browse to the location of the SRA_SSN EXE service as shown in the dialog box below and click OK The service name then appears checked in the list shown in the step 2 ...

Page 99: ...uration Wizard Advanced Topics A 5 4 In the Open Ports and Approve Application dialog box shown in step 2 click Add select SRA_RAS EXE and press OK The service name then appears checked in the list shown in the step 2 ...

Page 100: ...Security Configuration Wizard A 6 Express5800 320Ma System Administrator s Guide ...

Page 101: ...tic tests which are performed when the system boots when a CPU or I O element is brought back into service and when initiated by an administrator of the system CPU Diagnostic Test Codes I2C Bus Diagnostic Test Codes Primary I O Element Diagnostic Test Codes Secondary I O Element Diagnostic Test Codes CPU Diagnostic Test Codes The following tests are performed on the CPU element D000 Verify success...

Page 102: ...uration space on the PCI to PCI bus chipset D111 Test the ability of the PCI to PCI bus chipset to generate error correction codes D130 Test write protection for Flash drives D170 Test for errors recorded by the chipset D221 Verify that there are no mixed size DIMMs per bank D223 Set and verify the Data Queue Strobing DQS timing settings D224 Verify that the timing settings are correct for the ins...

Page 103: ...SIC I2C Bus Diagnostic Test Codes The following tests are performed on the I2C bus D400 Verify the validity of the CPU s IDPROM checksum D410 Test the I2C interface D430 Verify the validity of the IDPROM checksum D480 Test the validity of the contents of the IDPROM on an I O element D481 Test whether the BMC can read the IDPROM obtain the IDPROM from the BMC and checksum the contents D482 Verify t...

Page 104: ...r the CPU side of the fault tolerant switch ASIC to the primary I O element responds to an interrupt DE01 On the primary I O element retry communication between the BIOS and the baseboard management controllers Primary I O Element Diagnostic Test Codes The following tests are performed on the booting I O element D580 Test the system error handling interrupt D581 Test the SMI interrupt D590 Test th...

Page 105: ...rupt keyboard D5A2 Test the IRQ4 interrupt UART D5A3 Test the IRQ8 interrupt RTC D5A4 Test the IRQ12 interrupt mouse D5A5 Test the IRQ14 interrupt IDE D5A6 Test the SCI interrupt D5A7 Test the IRQ3 interrupt COM2 D5B0 Test the PIRQ0 IRQ1 interrupt USB D600 Test the interface between the PCI ASICs on the CPU element and the primary I O element D601 Verify that PCI card ASIC has not generated break ...

Page 106: ...erify the ASIC is working correctly D632 Test the PCI ASIC for errors D650 Verify that the path to the I O side of the fault tolerant switch ASIC is available D651 Test the I O side of the fault tolerant switch ASIC on the primary I O element for errors D652 Test the fault tolerant switch data mover on the booting primary I O element for errors D653 Test the fault tolerant switch crosslink D660 Pe...

Page 107: ...direct memory access to the serial I O port D740 Test the loopback interface to the serial I O port D741 Test the SIO super input output loopback from COM2 D745 Test the SIO super input output interface to the LPC low pin count bus D750 Test the ISA bus D801 Test the PCI interface to the Ethernet port D802 On the primary I O element initiate the Ethernet port self test D803 On the primary I O elem...

Page 108: ...ment initiate the Ethernet PHY OUI verification test D809 On the primary I O element initiate the Ethernet PROM checksum test D820 Test the Gigabit Ethernet interface to the PCI bus D821 On the primary I O element initiate the Gigabit Ethernet PHY OUI verification test D822 Test the Gigabit Ethernet loopback D823 Test the Gigabit Ethernet interrupt D824 Test the Gigabit Ethernet BAR decoding D825 ...

Page 109: ...rm binary inversion Verify memory inversion D840 Test that reads and writes can be made to the PCI configuration space for the SATA controller D841 On the primary I O element generate a SATA PHY interrupt D842 Verify that data can be sent between the SATA controller and a SATA disk D850 Perform error checking on the IDE controller D851 Perform an internal diagnostics test on the IDE controller D85...

Page 110: ...ce D920 Perform a sanity test on the PXH hot plug controller D921 Test the PXH hot plug controller interrupt D922 Test PXH hot plug controller slot power DC00 Test PCI card ASIC interface in the BIOS boot block DC04 Test the PCI bus interface DC06 On the primary I O element log early boot block errors DC50 Test the ISA bus Secondary I O Element Diagnostic Test Codes The following tests are perform...

Page 111: ...face E5A0 Initiate the IRQ0 interrupt Timer diagnostic test E5A1 Initiate the IRQ1 interrupt KB diagnostic test E5A2 Initiate the IRQ4 interrupt COM1 diagnostic test E5A3 Initiate the IRQ8 interrupt RTC diagnostic test E5A6 Initiate the SCI interrupt diagnostic test E5A7 Initiate the IRQ3 interrupt COM2 diagnostic test E5A8 Test the system error handling interrupt E600 Initiate the PCI card ASIC i...

Page 112: ...t on the fault tolerant switch HPC E720 Initiate the timer diagnostic test E721 Initiate the RTC diagnostic test E740 Initiate the serial loopback Port 1 diagnostic test E741 Initiate the Serial loopback Port 2 diagnostic test E745 Test the SIO super input output interface to the LPC low pin count bus E801 Initiate the Ethernet controller PCI interface diagnostic test E805 Initiate the Ethernet co...

Page 113: ...ing check diagnostic test E825 Initiate the Ethernet Gigabit EEPROM diagnostic test E826 Test the interface to the Ethernet PHY identifier function 1 E827 Test the Ethernet interrupt function 1 E828 Test the Ethernet loopback function 1 E830 Verify read write to VGA PCI configuration space Verify read write to VGA memory mapped registers E831 Fill 4MB embedded video memory with data pattern Verify...

Page 114: ...roller E862 Perform an interrupt test on the USB controller E900 Test the fault tolerant switch to PXH interface E901 Test the PXH PCI X interface E902 Perform error checking on the PXH HPC controller E910 Test the PCI X to PCI bridge interface E920 Test the PXH hot plug controller E921 Test the PXH hot plug controller interrupt E922 Test the PXH hot plug controller slot power EB02 Initiate the se...

Page 115: ... from backup system disk 5 14 from network drive 2 14 from spare system disk 5 14 monitoring process 2 2 bringup CPU element 2 3 C cache enabling write 4 6 call home autonomous 5 10 support 3 5 call home messages email 5 10 event reporting 5 10 pager 5 10 Capacity property 4 4 cloning RDR disks 4 13 codes diagnostic 5 13 commands Clear MTBF in RDR 4 15 Delete RDR Configuration on Physical Disk 4 1...

Page 116: ... 8 locating components 5 6 software components 5 8 device paths See also device IDs DevicePath property 4 26 DevicePathID property 4 26 devices labels 5 8 locating 5 6 diagnostic codes 5 13 disaster recovery booting from spare disk 5 14 Safe Mode 5 14 WinPE 5 15 disk management mirroring 4 22 Disk node 4 23 disks 4 5 See also entries under RDR disk mirorring and RDR virtual disks active RDR 4 10 b...

Page 117: ...band definition 3 7 adding to MMC 3 3 console tree definition 3 7 details pane definition 3 7 inventory icons 3 9 running on ftServer 3 2 running on remote computer 3 3 status bar definition 3 7 updating status of storage connection state 4 24 G gateway system 1 2 H hanging system 2 2 hardware installation wizard 5 5 headless mode A 2 Healthy disk status 5 3 Help in ftSMC context sensitive 1 6 ove...

Page 118: ... LEDs 5 6 Logical to Physical Mapping node 4 25 LUN 4 2 LunVerifyInterval property 4 19 M memory snapshot Dump and Go feature 5 13 metadata 4 3 space requirement 4 9 Microsoft Windows See Windows mirroring and failed volumes 4 21 basic disks for RDR 4 8 disks in internal storage 4 2 overview 4 20 recovering non RDR disk 5 3 recovering RDR disk 4 18 5 3 status Healthy 5 3 Offline or Missing 5 3 syn...

Page 119: ...0 recovering when Windows hangs 5 9 recovering an offline non RDR disk 5 3 recovering an RDR Disk 4 18 recovering an RDR disk 5 3 removing physical disk from RDR virtual disk 4 12 replacing a failed disk 5 4 replacing a failed disk with an uninitialized disk 5 4 replacing a failed physical RDR disk 4 19 rsynchronizing RDR data disks 4 17 running ftSMC on ftServer 3 2 ftSMC on remote computer 3 3 M...

Page 120: ...replacing disks 5 3 resynchronization CPU elements 2 3 external disks 4 27 RDR disks 4 17 Resynchronize This Physical Disk From RDR Virtual Disk command 4 18 S Safe Mode disaster recovery 5 14 SAM overview 1 2 scheduling CPU bringup 2 3 SCSI Port Duplex Driver Sradisk_Driver node 4 5 setting disk parameters 4 5 Security Configuration Wizard A 2 Send Alarms By property 3 6 Sensor node 4 23 Serial P...

Page 121: ...agement Card page 2 13 updating IP address 2 12 V Verify RDR Virtual Disk command 4 19 viewing all nodes 3 7 virtual modems 3 5 Virtual Technician Module See VTM volume mirroring 4 21 VTM administrator email paging 2 7 calling back to CAC 5 11 COM ports after installing 2 12 configuration 2 6 configuring SMTP SNMP 2 7 managing Administrator account 2 6 overview 1 3 setting paging severity levels 2...

Page 122: ...Index Index 8 Express5800 320Ma System Administrator s Guide ...

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