AT&T U-verse
®
Wi-Fi
Gateway Replacement
For use with
High Speed
Internet and TV
Begin anytime!
You don’t need to wait until the
Service Activation Date listed on your packing slip.
UVE601_NVG589_without_VoiceBC_rElEasE
UVE601_NVG589_without_VoiceFC_rElEasE
aTT130950864-3
(UV NVG589 to NVG589 (like for like)
without Voice swap guide)
11/14
Get started
Total approximate installation time: 35 minutes
These instructions will guide you through the process of replacing your U-verse Wi-Fi Gateway.
In the box:
ATT100070695
FPO
self-
installation
guide
Power Cord
Wi-Fi Gateway
Power
Ethernet
Battery
Wireless
HomePNa
Phone 1
Phone 2
UsB
Broadband 1
Broadband 2
service
4
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2014 aT&T Intellectual Property. http://www.att.com/gen/privacy-policy?pid=2587
All rights reserved. AT&T, the AT&T logo and all
other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.
TV Receivers not responding:
Confirm Service light is solid green on the Wi-Fi Gateway.
If so, hold the TV receiver’s power button down for 10 seconds and release, then wait five minutes.
Wi-Fi Gateway power light is amber:
Don’t worry. This is a normal part of the power up sequence.
No dial tone:
Make sure you have a working phone jack and your phone cable is plugged into the Phone Line port on
the Wi-Fi Gateway.
Additional assistance:
call 800.288.2020 and ask for “U-verse technical support”
No TV or Internet service:
Need more help?
Check your connections:
Cables usually make an audible click when secure.
Check Power:
Power light on the Wi-Fi Gateway and the LED light on the power unit should
be green; if not, try another electrical outlet
Green
Light
_ _ _ _ _ _
Check Service light on front of the Wi-Fi Gateway:
If after 15 minutes, the light is red or
off, power down the Wi-Fi Gateway by holding down red reset button for 15 seconds.
Computer or TV
To cable jack
Reset
button
Power
button
Manage your account:
Available 24/7, download the myAT&T app at
att.com/myattapp
from your mobile device.
Support:
• For U-verse support, including live chat,
go to
att.com/uversesupport
• Visit
att.com/userguides
to find this guide
NVG589 to NVG589 without Voice.
Accessibility Support:
• Alternate formats now available in Large Print or Braille.
Call 800.288.2020 and request your guide number
(
aTT130950864-3
)
• Equipment:
- Voice Calls: 877.902.6350
- TTY Calls: 800.772.2889
• Repair Center:
- Voice Calls: 800.246.8464
- TTY Calls: 800.397.3172
• Accessible Tagged PDF: Visit
att.com/userguides
• Device Compatibility Feature: Compatible with any TTY/TDD
devices with standard phone line
¿Habla español?
Por favor visite
att.com/uverseguias
para ver la informacion en español
. También pueden
ver la siguiente guía:
aTT130950864-3
(NVG589 to NVG589 without Voice) para más detalles
.
Additional U-verse information
NoTe
: Do not return the Wireless access Point if you are retaining one or more wireless TV receivers.
Take original gateway and power cord to
nearest The UPS Store (Bring your AT&T
Account number located on your packing slip).
A.
UPS will scan your equipment,
provide a receipt, pack, and ship
equipment to AT&T at no cost to you.
B.
Please do not return other devices (e.g. backup battery, etc.)
Easy Return
(Refer to return instructions in your kit)
