HP ELITE X3 User Manual Download

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HP Elite x3

Maintenance and Service Guide

IMPORTANT! This document is intended for HP

authorized service providers only.

Summary of Contents for ELITE X3

Page 1: ...HP Elite x3 Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ...s guide describes features that are common to most products Some features may not be available on your device Not all features are available in all editions or versions of Windows Systems may require upgraded and or separately purchased hardware drivers software or BIOS update to take full advantage of Windows functionality See http www microsoft com To access the latest user guides or manuals for...

Page 3: ...iderations 12 Plastic parts 13 Cables and connectors 13 Grounding guidelines 13 Electrostatic discharge damage 13 Packaging and transporting guidelines 15 Workstation guidelines 15 5 Removal and replacement procedures 17 Component replacement procedures 17 Card reader tray 17 End cap 18 Display panel assembly 19 Chassis and battery removal 27 Rear camera 30 System board 32 Front camera 34 Iris cam...

Page 4: ...7 Power adapter requirements 39 Requirements for all countries 39 Requirements for specific countries and regions 39 8 Recycling 41 Index 42 iv ...

Page 5: ...hone audio in microphone combo jack Stereo speakers one speaker sharing with earpiece speaker rated power is 0 6 W per channel short term maximum power is 1 2 W Snapdragon Audio audio support B O Branding Qualcomm FluenceTM Pro technology 16 0 MP full frame high definition HD rear facing camera with single LED flash and low light capabilities Phase detection auto focus support planned for future O...

Page 6: ...urity feature Ports Audio 3 5 mm both 3 and 4 pole audio out headphone audio in microphone combo jack for headset USB Type C power connector and charging port Dual Nano SIM card or Nano SIM microSD card via 3 in 2 card tray Video out via USB Type C power connector and charging port DisplayPort Alternate Mode POGO pin connector Docking HP Elite x3 Desk Dock HP Elite x3 Lap Dock Power requirements B...

Page 7: ...2 External component identification Front Front 3 ...

Page 8: ... information see the Regulatory Safety and Environmental Notices To access this guide Swipe up from the middle of the Start screen tap HP Device Hub and then tap User Guide Select your language if prompted to do so and then tap Regulatory Safety and Environmental Notices IMPORTANT You must be connected to the Internet to access the latest version of the document NOTE When a device is connected to ...

Page 9: ...roduces sound 12 USB Type C power connector and charging port Connects to the AC adapter to provide power to the device connects to the desk dock or connects to any USB device with a Type C connector NOTE Adapters purchased separately may be required 13 Nano SIM microSD memory card reader Supports a nano subscriber identity module SIM card and a microSD memory card in a dual compartment tray Selec...

Page 10: ...nd flashlight Provides light for photographs and videos and can operate as a flashlight To access the flashlight Swipe down from the top of the screen tap Expand and then tap Flashlight Tap Flashlight again to turn off the flashlight 5 Fingerprint reader Allows a fingerprint recognition to unlock your device instead of a PIN NOTE The fingerprint reader may require additional software For more info...

Page 11: ...the Start screen The antennas are not visible from the outside of the device For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide Swipe up from the middle of the screen tap HP Device Hub and then tap...

Page 12: ...egulatory labels Swipe up from the middle of the Start screen tap HP Device Hub and then tap Regulatory Service label Provides important information to identify your device When contacting support you will probably be asked for the serial number IMEI number and possibly for the product number or the model number Locate these numbers before you contact support Regulatory label s Provide s regulator...

Page 13: ...are part number 1 5 96 inch Wide Quad High Definition WQHD 2560x1440 Active Matrix Organic LED AMOLED Touchscreen display panel assembly includes OLED panel laminated touch sensor lens adhesive display flex 903687 001 2 Chassis includes upper and lower speakers battery Pressure Sensitive Adhesive PSA lens adhesive and thermal pad NOTE If you replace the chassis you must also replace the battery 90...

Page 14: ...essor 4 GB 64 G eMMC 903660 001 For use in the rest of the world equipped with Windows 10 Mobile Snapdragon 820 quad core processor 4 GB 64 G eMMC 905637 001 8 Back cover black pre assembled and includes audio out headphone audio in microphone combo jack USB Type C power connector and charging port NFC module rear charging heat spreader lens adhesive and WWAN WLAN For use in North America 903684 0...

Page 15: ...4362 001 Headset 906675 001 Metal kit includes display flex retention bracket battery flex retention bracket rear camera retaining bracket and USB flex retaining bracket 903686 001 Power cord duckhead foldable with fixed prong All power cords use the same base part number See the country list below for the extension 911234 XXX Argentina 001 Australia 002 Brazil 012 Denmark 010 Europe Korea Chile 0...

Page 16: ... free cloths NOTE The following items must be approved for use with the HP Elite X3 Contact your HP service contact for additional information Glue machine and the glue for that machine Display panel adhesive alignment fixture Display kit alignment fixture Display pressing fixture Glue Path Golden Sample Service considerations The following sections include some of the considerations that you must...

Page 17: ...h power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally ...

Page 18: ...IPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V 14 Chapter 4 Removal and replacement preliminary requirements ...

Page 19: ... to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use cond...

Page 20: ...n the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissip...

Page 21: ...eplacement procedures for authorized service provider only parts There are as many as 22 screws that must be removed replaced and or loosened when servicing the device Make special note of each screw size and location during removal and replacement Card reader tray CAUTION To reduce the risk of loss of data or an unresponsive system save your information and close all programs associated with the ...

Page 22: ...ert a spudger in the gap between the end cap and the device and then remove the end cap If you need to replace the speaker mesh cap Insert a spudger in the gap between device and the cap and then remove the cap NOTE Use the spudger to gently remove any remaining mesh 18 Chapter 5 Removal and replacement procedures ...

Page 23: ... disassembling the device follow these steps 1 Disconnect the power from the device by unplugging the power adapter cord from the device 2 Turn off the device If you are unsure whether the device is off turn the device on and then shut it down through the operating system 3 Disconnect all external devices from the device 4 Remove the card reader tray see Card reader tray on page 17 5 Remove the en...

Page 24: ...o 80 0 C 176 0 F 2 Place the device with the display side down on the hot plate for 8 minutes and then carefully remove the device to your workstation NOTE There is a display flex cable on the top of the right side 3 Insert a spudger 1 between the bottom of the display panel and chassis move the spudger from left to right and then place a 2 inch suction cup 2 on the bottom right and gently pry the...

Page 25: ... battery flex retaining bracket 10 Use a spudger to release the battery flex retaining bracket 3 The bracket is part of the Metal Kit part number 903686 001 NOTE The battery flex retaining bracket may be glued to the battery flex 11 Use a spudger to gently disconnect the battery flex 4 from the chassis 12 Unscrew the two M1_L1 4 Phillips screws 5 securing the display flex retention bracket at the ...

Page 26: ... the glue tube is installed per the manufacturer s instructions NOTE As many as 10 samples of the glue path could be required Each sample must fit the following criteria Have a clear protective film for the glue that can be discarded without ruining the device Visually match the Glue Path Golden Sample Have a glue weight of no less than 0 23 g and no more than 0 28 g c Test the glue path with at l...

Page 27: ... the display pressure sensitive adhesive h Clean the camera area with 70 percent isopropyl alcohol or compressed air 3 Apply the glue a Secure the device chassis side up in the glue machine fixture b Clean the glue machine nozzle with a lint and static free cloth and 70 percent isopropyl alcohol c Run the glue program d Visually inspect the glue path 4 Install the display and then reconnect the ca...

Page 28: ...bly with the guides in the display kit alignment fixture b Press the display assembly on the glue on the device c Visually confirm the display assembly is in the correct location d Use a lint and static free cloth with 70 percent isopropyl alcohol to remove any excess glue 24 Chapter 5 Removal and replacement procedures ...

Page 29: ...cure the display assembly in place 6 Allow the glue to cure a Insert the device in the display pressing fixture b Insert the Torx screws in the order shown with 1 3 0 5 kgf cm NOTE Refer to the glue specifications for additional acceptable environments Display panel assembly 25 ...

Page 30: ...of the edges NOTE Most glue will be found along the top edge b Use a plastic spudger to remove any excess glue c Visually inspect the glue locations along all of the edges again d Use a lint and static free cloth with 70 percent isopropyl alcohol to remove any excess glue e Visually inspect the glue locations along all of the edges again f Repeat steps b e as needed g Replace the end cap card read...

Page 31: ... Remove the card reader tray see Card reader tray on page 17 5 Remove the end cap see End cap on page 18 6 Remove the display panel assembly see Display panel assembly on page 19 CAUTION Disconnecting a battery that is the sole power source for the device can cause loss of information To prevent loss of information save your work or shut down the device through the operating system before disconne...

Page 32: ...ssis and new battery To install a new battery 1 Remove the bottom protective film from the battery adhesive and then attach the battery adhesive to the battery location 1 on the new chassis NOTE Press down the battery adhesive and make sure it is smooth and even 2 Remove the top protective film from the adhesive on the chassis position the top of the battery over the chassis and make sure the conn...

Page 33: ... battery 3 to the chassis 4 To replace the chassis place it in the back cover replace the 15 T5 screws and then reverse the remaining prerequisite procedures to complete installation Chassis and battery removal 29 ...

Page 34: ...d reader tray on page 17 5 Remove the end cap see End cap on page 18 6 Remove the display panel assembly see Display panel assembly on page 19 7 Remove the chassis see Chassis and battery removal on page 27 Remove the rear camera 1 Remove the M1_L1 4 Phillips screw 1 securing the rear camera flex retaining bracket 2 Remove the rear camera flex retaining bracket 2 The bracket is part of the Metal K...

Page 35: ...3 Audio out headphone Audio in microphone combo jack 4 Rear camera 5 Use a spudger to gently remove the rear camera from the chassis Reverse this procedure to install the rear camera Rear camera 31 ...

Page 36: ...n the computer on and then shut it down through the operating system 3 Disconnect all external devices from the device 4 Remove the card reader tray see Card reader tray on page 17 5 Remove the end cap see End cap on page 18 6 Remove the display panel assembly see Display panel assembly on page 19 7 Remove the chassis see Chassis and battery removal on page 27 8 Remove the rear camera see Rear cam...

Page 37: ...ystem board from the back cover NOTE The fingerprint reader NFC sensor flex cable is connected under the system board It is next to the power button and is routed under the antenna wire 7 Release the fingerprint reader NFC module flex cable from the ZIF connector and then remove the system board 2 Reverse this procedure to install the system board System board 33 ...

Page 38: ...evices from the device 4 Remove the card reader tray see Card reader tray on page 17 5 Remove the end cap see End cap on page 18 6 Remove the display panel assembly see Display panel assembly on page 19 7 Remove the chassis see Chassis and battery removal on page 27 8 Remove the rear camera see Rear camera on page 30 9 Remove the system board see System board on page 32 Remove the front camera Lif...

Page 39: ...ect all external devices from the device 4 Remove the card reader tray see Card reader tray on page 17 5 Remove the end cap see End cap on page 18 6 Remove the display panel assembly see Display panel assembly on page 19 7 Remove the chassis see Chassis and battery removal on page 27 8 Remove the rear camera see Rear camera on page 30 9 Remove the system board see System board on page 32 Remove th...

Page 40: ...ard reader tray on page 17 5 Remove the end cap see End cap on page 18 6 Remove the display panel assembly see Display panel assembly on page 19 7 Remove the chassis see Chassis and battery removal on page 27 8 Remove the rear camera see Rear camera on page 30 9 Remove the system board see System board on page 32 IMPORTANT Make careful note of the routing of antenna cable for later replacement Rem...

Page 41: ... rear charging heat spreader lens adhesive and WWAN WLAN The following table provides back cover spare part numbers Description Spare part number Back cover black pre assembled and includes audio out headphone audio in microphone combo jack USB Type C power connector and charging port NFC module rear charging heat spreader lens adhesive and WWAN WLAN For use in North America 903684 001 For use in ...

Page 42: ...A NOTE The HP adapter included with the device is recommended for charging the device Temperature Operating 0 C to 35 C 32 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity non condensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety...

Page 43: ...l countries The following requirements are applicable to all countries and regions The length of the adapter cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power adapters must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the adapter will be used Requirements for specific countries and regions Country region Accre...

Page 44: ...MKO The People s Republic of China CCC Saudi Arabia SASO Singapore PSB South Africa SABS South Korea KTL Sweden SEMKO Switzerland SEV Taiwan BSMI Thailand TISI The United Kingdom ASTA The United States UL 40 Chapter 7 Power adapter requirements ...

Page 45: ...e battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 41 ...

Page 46: ...discharge 13 end cap removing 18 spare part number 10 equipment guidelines 16 external expansion product description 2 F fingerprint reader identifying 6 flashlight identifying 6 front camera removal 34 spare part number 10 34 G glue for display spare part number 19 graphics 1 grounding guidelines 13 guidelines equipment 16 grounding 13 packaging 15 transporting 15 workstation 15 I IMEI number loc...

Page 47: ...8 regulatory label 8 wireless certification labels 8 S screw kit spare part number 11 sensor product description 1 serial number 8 serial number device 8 service considerations cables 13 connectors 13 plastic parts 13 service labels locating 8 serviceability product description 2 SIM card inserting 5 removing 5 SIM card slot identifying 5 slots microSD card reader 5 SIM card 5 speakers identifying...

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