Hitachi SelecSet 400A User Manual Download

Page: 1 / 151

HCXTD830

Rev. A01

Hitachi Telecom (USA), Inc.

3617 Parkway Lane

Norcross, GA 30092

(770) 446-8820

HCX5000 System

Release 9.0

Attendant Operations

SelecSet 400A

User Guide

Summary of Contents for SelecSet 400A

Page 1: ...HCXTD830 Rev A01 Hitachi Telecom USA Inc 3617 Parkway Lane Norcross GA 30092 770 446 8820 HCX5000 System i Release 9 0 Attendant Operations SelecSet 400A User Guide ...

Page 2: ...xed Keys 1 18 Key Lamps 1 21 Basic Operations 1 22 Calling 1 23 Answering 1 25 Answering Returned Calls Recalls 1 27 Answering Coverage Calls 1 28 Answering Multiple Calls 1 30 Holding 1 31 Automatic Hold 1 32 Holding a Single Call 1 33 Holding Multiple Calls Soft Park 1 34 Transferring 1 36 Switchhook Flash 1 37 Conferencing 1 39 Creating a Three party Conference 1 40 Bridged CAPs to Conference 1...

Page 3: ...Registering a Second Wakeup Call 2 26 Canceling a Second Wakeup Call 2 27 Registering a Repeat Wakeup 2 28 Converting a Repeat Wakeup 2 30 Changing the Time of a Repeat Wakeup 2 30 Displaying and Providing a VIP Wakeup 2 31 Viewing the Cost of Calls 2 33 Other Feature Operations 2 34 Assigning Account Codes 2 34 Alarm Indications 2 36 Receiving a Combined Alarm 2 36 Receiving a System Alarm 2 37 R...

Page 4: ...k 2 53 Code Calls 2 55 Data Calls 2 57 Dialing Frequently Called Numbers 2 58 Group Hold 2 60 Using a Headset 2 61 Flexible Headset Operation 2 62 Intercom ICOM Calls 2 63 Night Service 2 64 Paging 2 65 Parking a Call 2 68 Recording a Conversation 2 69 Redialing Numbers 2 70 Last Number Redial LNR 2 70 Saved Number Redial SNR 2 71 Sending Pushbutton Tones 2 73 Trunk Answer From Any Station 2 74 Ap...

Page 5: ...TABLE OF CONTENTS SELECSET 400A USER S GUIDE vi HCXTD830 Rev A01 July 2001 ...

Page 6: ...ii List of Figures Figure 1 1 SelecSet 400A 1 1 Figure 1 2 SelecSet 400A LCD with soft keys 1 2 Figure 1 3 Display with Message Waiting Button 1 8 Figure 1 4 Soft key display 1 10 Figure 1 5 Soft key display with MSG soft key 1 48 ...

Page 7: ...LIST OF FIGURES SELECSET 400A USER S GUIDE viii HCXTD830 Rev A01 July 2001 ...

Page 8: ... Table 1 2 Optional programmable keys 1 14 Table 1 3 SelecSet 400A Fixed Keys 1 18 Table 1 4 CAP keys and related functions 1 20 Table 1 5 Answer keys 1 25 Table 2 1 Restriction levels 2 4 Table 2 2 Credit limit feature 2 11 Table A 3 Keys that you can program from your SelecSet 400A A 2 ...

Page 9: ...LIST OF TABLES SELECSET 400A USER GUIDE x HCXTD830 Rev A01 July 2001 ...

Page 10: ...MMerce business systems Differences between WelCOMM and COMMerce terminology are noted Your SelecSet 400A may not be able to perform all the operations described in this document Your system administrator has carefully selected the features assigned to your SelecSet 400A phone If your phone system is part of a private network separate phone systems sharing resources through direct connections atte...

Page 11: ...ction 1 About Your SelecSet 400A This section introduces the SelecSet 400A attendant console and provides basic information that is essential to understanding how your telephone operates Basic Operations Describes procedures for basic attendant operations Section 2 Additional Operations Describes operations that are performed less frequently than basic operations Appendix Programming Your SelecSet...

Page 12: ... 400A is a multifunction telephone that is used for call control operations and to serve other users in a facility It is also called an attendant console Figure 1 1 shows an example of the SelecSet 400A Note that some of your programmable keys may be labeled differently Figure 1 1 SelecSet 400A ...

Page 13: ...ted For now here are some of the most frequently viewed displays When your phone is idle You see this display when your phone is idle Line 1 of the display gives the time and date your station number normally three or four digits and the number of calls waiting The calls waiting display includes outside calls inside calls and recalls outside calls that are transferred to a station that doesn t ans...

Page 14: ... to a number in your facility You see this display when you are connected to that number When answering a call from a user in your facility You see this display when you answer a call from a caller within your facility 1 D i a l 3 0 0 MS G CHA RGE F E A T UR 1 Co n n e c t 3 0 0 T OM S I K E S I n O f f i c e MS G CHA RGE F E A T UR 1 I n c S t a 3 0 0 T OM S I K E S MS G CHA RGE F E A T UR ...

Page 15: ...code and office code Caller ID information is displayed between the first and second ring for both new and waiting calls If the caller has privacy set for his or her phone your SelecSet displays privacy text See Blocking and Sending Caller ID on page 2 48 Ringing call The following information is shown on your display for a ringing PRI call Answered call The following information is shown on your ...

Page 16: ...ew telephone numbers When you receive a call from a new telephone number you may see the number displayed but not the name because the name may not yet have been registered in the central office where the call originated Calls from a business If you receive a call from a business that uses a PBX that is not networked with your facility s telephone system the business name and number is displayed b...

Page 17: ... 6 HCXTD830 Rev A01 July 2001 Displaying Programmable Key Information Procedure To display programmable autodial key information 1 Press DSPL 2 Press the autodial key whose information you want displayed 3 Press START or lift the handset to return to the basic display ...

Page 18: ...ith VIP and language indicators The purpose of these indicators is to alert you to a guest s special status VIP language indicator position If a guest has only VIP or language designated that indicator is displayed in the same position as when the guest has both Ringing VIP language call This is an example of a display for a ringing call with VIP and language indicators Answered VIP language call ...

Page 19: ...Message Waiting Lamp Message indications The message waiting lamp on your SelecSet 400A lights when you have messages To display and retrieve callme voice or text messages press the MSG soft key See Retrieving Messages on page 1 48 Figure 1 3 Display with Message Waiting Button ...

Page 20: ...00A KEYS HCXTD830 Rev A01 July 2001 1 9 Keys SelecSet 400A key types Your SelecSet 400A phone is equipped with the following types of keys Soft keys Programmable keys Suggested programmable keys Optional programmable keys Fixed keys ...

Page 21: ...hows the soft key menu Figure 1 4 Soft key display Three basic keys The soft key menu consists of three basic keys See page 2 3 to perform these functions This soft key Does this MSG key allows you to retrieve or delete three types of messages including callmes CHARGE key allows you to view the duration and cost of your last outgoing call FEATUR key displays several features which you can control ...

Page 22: ...second row of fixed keys Seven of these keys should be used for specific features which are listed under Suggested programmable keys The remaining keys can be used for autodial keys for one key access to dial access codes account codes and frequently called numbers or for optional features Instructions for programming these keys are contained in the section entitled Programming your SelecSet 400A ...

Page 23: ...CALM lamp stays lit until the problem is corrected The CALM lamp indicates the status of the alarm as follows When you press the CALM key alarms that are activated are shown in the LCD as follows Note The PMS alarm applies to WelCOMM systems only CLME Press CLME to send a callme message for and turn on the message waiting lamp of a called station Status Definition Dark no alarm conditions exist Li...

Page 24: ...keys LTA VER The lamp associated with the long trunk alarm verification key flashes when a trunk has been connected for an unusually long time Also allows you to check a specific trunk OVR Press OVR to break into a busy station or a busy trunk All parties hear breakin tone and a three way conference is established Also breaks into a station with do not disturb activated This button can also be use...

Page 25: ... the attendant to transfer the data call to a station Detection DET Lights when the answer detection unit is down The answer detection unit is optional external equipment E911alarm key Lights any time a 911call is made Pressing the flashing key displays the station number making the call That same station number is printed on the FOA printer with the time and date of the call This key and or alarm...

Page 26: ...een in use for an unusually long time Manual answer MANS Press MANS to restrict announced calls to your SelecSet Your phone rings and you must answer it manually Manual campon CAMP Activates camp on to a busy station Night Places the system in night mode Outgoing trunk queuing OTQ Initiates outgoing trunk queuing PMS or PMS HOBIC alarm PMS A Lights if the property management system optional extern...

Page 27: ... TGN0 TGN9 Allows calls over a specific trunk group to be answered When a call over a specific trunk group comes to your phone both the ANS key and a TGN ANS key ring Press either key to answer VIP VIP Wakeup The VIP key flashes alerting you to place a VIP wake up for a special guest in the hotel Press the DSPL key then the VIP key to display the name of the first guest in the VIP wakeup queue and...

Page 28: ...runk group answer keys When a call rings at one of these keys the lamp beside the key flashes This can be helpful when you want to answer each type of call differently Adjunct button module Your SelecSet 400A may be used with an optional adjunct button module ABM which provides you with 50 additional autodial keys The autodial keys on the ABM operate in the same way as they do on a SelecSet ...

Page 29: ... SWAP Press SWAP to alternate between two sides of a split call JOIN Press JOIN to extend transfer a call and return your phone to the idle state CONF Press CONF to establish a conference call Press JOIN dial a station number or outside number and press CONF to establish a three party conference Press CONF dial a number and press CONF again to establish a multiparty conference of up to six parties...

Page 30: ...ur lines to your phone While you actually have only one line CAPs 1 2 3 and 4 can be used to control multiple calls When a call rings at a CAP you press the flashing CAP to answer the call Calls that ring at a CAP These calls ring at a CAP and not at your ANSWER key Automatic callback rings with a fast ringing pattern Outgoing trunk queuing rings with a fast ringing pattern Calls to your directory...

Page 31: ... used to receive place and hold calls while call control operations such as hold join conference are performed When performing call handling operations answering placing a call etc the lowest numbered CAP is automatically selected CAP 1 If you make receive only one call always use CAP 1 CAP 2 If a second call rings at your station or to make a second call press HOLD and press CAP 2 to answer or di...

Page 32: ...iated Call appearance key lamps Call appearance lamps to the left of the CAPs indicate the status of their associated CAPs Key Lamp Type Description Feature key lamp CONF JOIN etc light when the key is activated Answer key lamps Answer Incoming Recall or Trunk group answer flash when a call terminates at the key When the lamp is then the CAP dark is idle winking has a call on hold flashing has a r...

Page 33: ...s section provides instructions for the most frequently performed attendant operations Other operations are described in Additional Operations on page 2 1 Calling page 1 23 Answering page 1 25 Holding page 1 31 Transferring page 1 36 Conferencing page 1 39 Messaging page 1 45 Breaking into a Busy Station page 1 51 ...

Page 34: ...tation number or outside number If you dial an outside number remember to dial the trunk access code first usually 9 You hear ringing You are connected as the called party answers When you call an outside number the duration of the call is displayed 3 Press START to disconnect the call Placingoutside calls while connected to the station To place an outside call 1 Dial the trunk access code normall...

Page 35: ...all is ringing 6 Press JOIN Placing calls for stations and type of station Each station within the facility is assigned a type of station value The TOS value determines a station s calling privileges For example some stations may be permitted to make local and long distance calls while others may be restricted to local calls only When a station user calls and asks you to dial an outside number che...

Page 36: ...Key Type Description Fixed answer key ANS answer key All calls ring at this key Special answer keys INC incoming answer key all calls from outside the facility come to this key INF information answer key all calls from stations within your facility ring at this key RCL recall answer key calls from outside the facility that are extended to a station but are not answered ring at this key The unanswe...

Page 37: ...hese calls press the flashing CAP At least two CAPs must be available before you can answer a call This ensures that one CAP can be used to answer a call while another can be used to place a call The types of calls that ring at CAPs rather than at an answer key include Automatic callback rings with a fast ringing pattern Outgoing trunk queuing rings with a fast ringing pattern Calls to the attenda...

Page 38: ...s to the coverage point rather than to your SelecSet When you answer the recall you are connected to the calling party The station continues to ring while you receive further instructions from the caller If the station answers the display changes from ringing to hold and you can transfer the recall back to the station While connected to the recall you can perform any of the following operations Tu...

Page 39: ...ge display in the following example shows that the call came to the attendant because the covered station did not answer Other coverage displays include Cov Busy Cov All If users invoke Cover All Calls Cov All you can intercept their calls and extend them to the covered party after you speak to the caller Coverage is described in Coverage on page 2 7 Stations can cover calls to you by dialing the ...

Page 40: ... the covered station press ICOM The caller is placed in consultation hold and the covered station is dialed automatically Consultation hold temporarily removes a party from the connection so transfer or conference operations can be performed Note When sending a coverage call back to the covered station you may want to remain in the connection to see if the station answers 3 If the station answers ...

Page 41: ...sing the soft park key 1 If you re talking on a call and other calls are waiting press SFPK to place the active call on hold 2 The active CAP goes idle and the SFPK key winks 3 Press ANS or the appropriate special answer key to answer the next call Note You can place up to 10 calls on hold on the SFPK key To retrieve calls from soft park press the winking SFPK key When multiple calls are held cont...

Page 42: ...on Description Soft park You can use the soft park key to place up to 10 calls on hold The held calls do not occupy a CAP Calls are automatically retrieved in first in first out order so the first call placed in soft park hold is the first call retrieved Although soft park is often used to hold single calls hold loops are preferred Hold loops from one to eight Hold loops are used to hold a single ...

Page 43: ...tions While you are on an active call you can begin dialing a new number without first using any of the hold keys to place the active call on hold As soon as you begin to dial the system automatically places the active call on consultation hold TONE key If you have automatic hold you should also have the TONE key assigned The TONE key enables you to suspend automatic hold to enter access codes ...

Page 44: ...ops 1 Press a hold loop HLD1 HLD8 while talking on an active call The hold loop winks representing the held call 2 Press the winking hold loop to retrieve the call Holding a call using the HOLD key Follow these steps to place a call on hold using the HOLD key 1 Press the HOLD key while talking on an active call A CAP winks representing the held call 2 Press the winking CAP to retrieve the call Not...

Page 45: ...these steps to place calls on hold using soft park 1 Press SFPK to place the call in soft park hold CAP1 goes dark it can now be used for another call and the SFPK key begins to wink 2 Park up to 10 calls on the SFPK key Displaying calls in soft park Follow these steps to display calls in soft park 1 Press DSPL 2 Press SFPK 3 Press DSPL plus any soft key to return to the normal display Retrieval i...

Page 46: ...01 1 35 Procedure To retrieve a soft parked call 1 Press the winking SFPK key to retrieve the first call placed in soft park 2 The SFPK key winks until all calls are retrieved When there are multiple attendants soft parked calls can only be retrieved from the SelecSet attendant who parked them ...

Page 47: ...from the connection so transfer or conference operations can be performed An idle CAP is automatically selected 2 To cancel the transfer and return to the caller press CNCL 3 To transfer before the called party answers press JOIN 4 To announce the call wait until the user answers and make your announcement and then complete the transfer by pressing JOIN 5 To swap between the two sides of the call ...

Page 48: ...s tying up two HCX5000 trunks Operation To use this feature you must be talking on an incoming call from a central office phone and the trunk over which this call is received must be set up to use the SHF to a trunk feature Ask you system administrator if your system is set up for this feature Example You receive a call over a trunk that is set up for the switch hook flash to a trunk feature The c...

Page 49: ...ntral office which places the caller on hold Pressing OVR automatically activates the TONE key to provide DTMF tones These tones enable you to dial the number to which you want to transfer the caller 2 Dial the number for centralized reservations 3 Press START to complete the transfer This automatically deactivates the TONE key Therefore your next caller does not hear DTMF tones when you dial the ...

Page 50: ... 2001 1 39 Conferencing Types of conferences You can set up two types of conferences using your SelecSet 400A phone These include Three party conferences standard three party conference three party conference using bridged CAPs Multiparty conferences of up to six parties ...

Page 51: ...s 4 To connect all parties immediately press CONF as soon as the called party picks up Wait for the party to pick up before pressing CONF Pressing CONF before the called party picks up is ignored When the conference is formed your display indicates how many parties are in the conference 5 To disconnect the last person added to the conference press CNCL 6 To exit the conference without disconnectin...

Page 52: ...y rings you when taken off hook Procedure To create a three party conference using bridged CAPs 1 You are talking on a call on CAP1 2 When a second call comes in place the first caller on hold by pressing either a hold loop or the HOLD key Answer the second call on CAP 2 by pressing START then ANS 3 Press the CONF key to place the second caller on consultation hold or JOIN to connect the two calle...

Page 53: ...all by pressing the HOLD key Both the CAP key with the conference and the CONF key flash slowly At least one of these conferenced members should be an inernal party to prevent trunk to trunk lockup Otherwise remove yourself from the conference if an incoming internal caller is connected with an outisde caller Note If three CAPs are busy you cannot use CAP4 to initiate a conference or join or bridg...

Page 54: ... conference You can then redial the new party 5 To announce the conference to the new party wait until the called party answers and then press CONF to connect all parties Or you can connect all parties immediately by pressing CONF as soon as the called party picks up Once the conference is formed the display updates with the new number of conferees 6 Repeat these steps to add additional conferees ...

Page 55: ...y pressing CNCL Afterwards other parties must disconnect by hanging up 10 Press JOIN to exit without disconnecting the other parties The conference is still active however you no longer control it If you drop out of a multiparty conference the remaining parties at your facility cannot transfer or add other members to the conference Dropping out of a three party conference does not affect the remai...

Page 56: ...ing the station follow these steps 1 Press START An idle CAP is selected 2 Press the CLME key 3 Dial the desired station number 4 The display confirms that the lamp was turned on and you hear confirmation tone three short beeps Turning on the message waiting lamp while calling the station 1 To turn on the message waiting lamp while the phone is ringing or busy follow these steps 2 Press START 3 Di...

Page 57: ...cause you are not connected to the station whose message waiting lamp you have activated you do not receive either confirmation tone or a confirmation display Turning a message waiting lamp off To turn a message waiting lamp off follow these steps 1 When a user calls you because his message lamp is flashing your CLME key lamp lights 2 Press your CLME key to extinguish the caller s message waiting ...

Page 58: ...VMS voice message system When a callme message is returned it rings at both the INF and ANS keys Press either key to answer the call Automatic deletion of callme message When a station returns a callme message the message is automatically deleted SelecSet users can also delete callme messages without returning them by using the DELETE soft key Returning callmes activated by non attendants A statio...

Page 59: ...Voice messages from internal and external callers Text messages Figure 1 5 Soft key display with MSG soft key Procedure To retrieve messages 1 If your message lamp is flashing press the MSG soft key to retrieve your message s For a callme message 2 Press NEXT to view other messages RETURN to dial the originator of the message and DELETE to discard the message or EXIT to leave the messaging display...

Page 60: ... to the VMS you are directed to press keys on your keypad to retrieve your voice messages Before pressing any keys press the TONE key to send pushbutton signals to the VMS When you finish sending pushbutton signals press the TONE key again See Sending Pushbutton Tones on page 2 73 For a text message 5 When you receive a text message you see the following initial text message display which in this ...

Page 61: ... mailbox number Your system administrator can help you in either case 7 You can now do any of the following If you view the text message but do not want to delete it call the text message center operator and ask him her to save the message Otherwise your message waiting lamp continues flashing until the message is deleted Press this soft key To do this SCROLL continue showing more information abou...

Page 62: ...y 2001 1 51 Breaking into a Busy Station Procedure To break into a busy station 1 While listening to busy tone press OVR You see this display 2 All parties hear breakin tone and a three party conference is formed 1 B u s y 2 0 0 S I K E S T OM A v a i l a b l e MS G CHA RGE F E A T UR ...

Page 63: ...BREAKING INTO A BUSY STATION SELECSET 400A USER GUIDE 1 52 HCXTD830 Rev A01 July 2001 ...

Page 64: ...er to About Your SelecSet 400A on page 1 1 and Programming your SelecSet 400A on page A 1 for more about optional programmable keys This section includes instructions for various soft key accessible operations Soft key features and functions Call Restrictions page 2 4 Coverage page 2 7 Credit Limit page 2 11 Do Not Disturb page 2 15 Setting the System Clock page 2 21 Wakeup Reminder Calls page 2 2...

Page 65: ...47 Blocking and Sending Caller ID page 2 48 Blocking Calls Between Guest Rooms page 2 50 Calling Out On a Specific Trunk page 2 51 Camping on to a Busy Station page 2 52 Checking a Trunk page 2 53 Code Calls page 2 55 Dialing Frequently Called Numbers page 2 58 Group Hold page 2 60 Intercom ICOM Calls page 2 63 Night Service page 2 64 Parking a Call page 2 68 Paging page 2 65 Recording a Conversat...

Page 66: ...es Overview Using your SelecSet 400A you can perform the following functions and activate the following features for stations phones within your facility via soft keys that interact with the LCD Call restrictions Coverage Credit limit Do not disturb Setting the system clock Wakeup reminder calls Viewing the cost of calls ...

Page 67: ... by the station These restrictions do not affect the station s ability to receive calls Note You can control call restrictions while your console is idle or while you are talking Table 2 1 Restriction levels Name of restriction Definition TOLL All direct dial long distance calls are restricted The station can make local calls operator assisted long distance calls calls to other stations and calls ...

Page 68: ...l press the appropriate key 5 The display changes to confirm the restriction level you have set as shown in this example ALL Note If you try to register restrictions and system resources are unavailable this message displays Please Try Later Try again momentarily S e l e c t On e S o f t K e y COV E R WA K E UP DND RE S T R NE X T E X I T D i a l S t a t i o n No CL E A R E X I T Ca l l Re s t r i...

Page 69: ...call restrictions menu 2 Press RESTR You must also dial the station number if your console is idle The following display shows restrictions registered for station 200 3 Press CNCL When restrictions are canceled you see this display Ca l l Re s t r i c t i o n s S t a t i o n 2 0 0 CA NCE L E X I T OK C a l l R e s t r i c t i o n s C a n c e l l e d E X I T ...

Page 70: ...gh your attendant console However the covering point registered from the attendant can only be an inside number All other types of coverage including cover busy no answer for outside calls going to an outside number can only be programmed at the user s station Registering CBNA for outside calls to an inside number Cover busy no answer for outside calls going to an inside number can be registered e...

Page 71: ...finish dialing press CLEAR and reenter the number 3 When a valid number is entered you see this display Enter the number of the covering station When a valid covering station is dialed you see this display S e l e c t On e S o f t K e y COV E R WA K E UP DND RE S T R NE X T E X I T D i a l S t a t i o n No CL E A R E X I T Co v e r a g e S t a t i o n CL E A R E X I T OK Co v e r a g e Re g i s t ...

Page 72: ... coverage point for the station is displayed 200 in this example 4 Press the CANCEL soft key to cancel the coverage To change a station s coverage point first cancel the active coverage point then register a new one 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca l l s Wa i t 0 MS G CHA RGE F E A T UR S e l e c t On e S o f t K e y COV E R WA K E UP DND RE S T R NE X T E X I T D i a l S t a t i o n No CL E A R...

Page 73: ...egister coverage for a station and receive the message Invalid Station Class or Number coverage is not allowed for that station Registering a station as a covering point If you try to register a station as a covering point and receive the message Invalid Station Number that station is not allowed as a covering point ...

Page 74: ...f credit limit your facility uses Table 2 2 Credit limit feature This feature Does this Trunk disconnect limits all calls from a credit limit station to a certain duration Any call that exceeds that duration is automatically disconnected This method is appropriate in highly restrictive environments such as prisons or businesses that want to limit usage on certain phones Lookahead credit pre calcul...

Page 75: ...this display 2 Press NEXT You see this display 3 Press CREDIT 4 If you are not connected to the station for which you re setting credit enter the station number If you are connected you see the following display where you can enter a credit value To register credit limit for a group your console must be idle 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca l l s Wa i t 0 MS G CHA RGE F E A T UR S e l e c t On e...

Page 76: ...value assigned press the CANCEL soft key 6 Enter a credit value use the key pad to dial a four to five digit number plus the or sign The means you are subtracting the means you are adding For example when adding 4 00 your entry would look like this After updating the display confirms the value entered 2 0 0 No t Us i n g C r e d i t F e a t u r e UP DA T E E X I T 2 0 0 C r e d i t A mo u n t 0 6 ...

Page 77: ...Station Class or Number The station is not allowed to use the credit limit feature or an invalid station number was dialed Credit Feature In Use The credit limit is being edited from another terminal Error Max Min Value Assigned The credit value update would make the credit limit more than 9999 or less than 0 Error Invalid Dollar Amount An invalid number has been entered or you waited too long bef...

Page 78: ... 1 Press the FEATUR soft key You see this display 2 Press DND If you are not connected to the station for which you re setting DND enter the station or group number If you are connected to a station you see the display allowing you to register DND Note To register DND for a group your console must be idle 3 If you make an error before you finish dialing press CLEAR and reenter the number 1 1 0 0 a...

Page 79: ...DND Also dial the station number if you re not connected to the station This display shows DND registered for station 200 2 Press the CANCEL soft key to cancel do not disturb 3 Press EXIT to leave the display without canceling do not disturb The following display confirms that do not disturb has been canceled 4 Press EXIT to leave the display Do n t D i s t u r b S t a t i o n G r o u p 2 0 0 RE G...

Page 80: ...celled by the station and vice versa Error messages Your display may indicate various error messages as shown in the following table This error message Means Invalid Station or Group You have entered an invalid station or group number or do not disturb is not allowed for the station Please Try Later You have attempted to register do not disturb when system resources are not available Try again mom...

Page 81: ... console When you dial a station with do not disturb activated you hear reorder tone a fast busy tone and your display indicates that this station has do not disturb turned on by displaying NO DSTRB In the following example 3196 is the dialed number Procedure To ring the station 1 Press START 2 Press OVR 3 Dial the station number 1 NO DS T RB 3 1 9 6 MS G CHA RGE F E A T UR ...

Page 82: ...r an incoming call before you answer it Display for incoming station call after answer This is an example of the display for an incoming call after you answer it Display for incoming trunk call after answer This is an example of the display for an incoming trunk call after you answer it 0 5 5 6 p m We d S e p 2 4 1 4 5 8 A v a i l a b l e 1 No DS T RB 1 8 5 2 J o h n B l a c k T OS 1 0 5 5 6 p m W...

Page 83: ...tation number to which you want to transfer the call 2 You see the following display and hear reorder tone sounds like a fast busy signal The display indicates the first party station 1102 is on hold on CAP 2 and the second party station 3196 which is in the do not disturb state is on CAP 1 3 Press the CAP representing the caller on hold 4 Press JOIN 5 Dial the station number 1 NO DS T RB 3 1 9 6 ...

Page 84: ...s NEXT You see this display 3 Press TIME You see this display 4 Enter the new time from the keypad Your input displays as you dial If you make a mistake press CLEAR to erase the input Your input must include five digits a four digit number plus for am or for pm For example a reminder call for 9 00 am is entered as 0900 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca l l s Wa i t 0 MS G CHA RGE F E A T UR S e l...

Page 85: ...ss SET to set the new time 2 Your display updates to confirm the time change Note If you take too long to enter a new time a timeout message displays Press EXIT and try again If you attempt to register a new time and you get a Please Try Later or Sorry System Error message try again momentarily Ne w T i me 0 9 0 0 a m S E T E X I T OK T i me C h a n g e d E X I T ...

Page 86: ...MM hotel motel systems while reminder is used for COMMerce business systems In the displays and instructions in this section wakeup is used for example only If you have a COMMerce system you see reminder in the display instead of wakeup Second wakeups In WelCOMM systems you can register two wakeup calls for each station A second wakeup may be required when there are two guests in one room or when ...

Page 87: ...eup time as follows 3 If you make an error before you finish dialing press CLEAR and reenter the number 4 Enter the wakeup time from the keypad The input must include five digits a four digit number plus the or symbol For example a wakeup call for 9 00 AM is entered like this The display updates to confirm wakeup registration 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca l l s Wa i t 0 MS G CHA RGE F E A T U...

Page 88: ...cancel a wakeup reminder call 1 To display the current wakeup time press FEATUR then WAKEUP You also must dial the station number if you are not connected to the station The display shows the wakeup call currently registered for the station 2 Press the CANCEL soft key to cancel the wakeup call 2 0 0 Wa k e Up T i me 9 0 0 a m CA NCE L E X I T ...

Page 89: ...keup display 4 If you make an error before you finish dialing press CLEAR and re enter the number 5 Enter the wakeup time from the keypad The input must include five digits a four digit number plus the or symbol For example a wakeup call for 9 00 am is entered like this The display confirms registration of the second wakeup call 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca l l s Wa i t 0 MS G CHA RGE F E A ...

Page 90: ...up then program a new one To cancel a second wakeup 1 Display the current second wakeup by pressing FEATUR then WAKEUP You also must dial the station number if you are not connected to the station This display shows a second wakeup call for 9 00 am 2 Press the CANCEL soft key to cancel the second wakeup You see this display which confirms that the second wakeup is canceled 2 0 0 2 n d Wa k e Up T ...

Page 91: ... stay rather than registering a new time every day When to register the repeat wakeup You can register the repeat wake up at either of these times During the initial wakeup registration for first or second wakeups After the initial wakeup registration for first and second wake ups Wakeup cancellation When you cancel a wake up the repeat status remains When a guest checks out his wake ups are autom...

Page 92: ...the REPEAT indication For a second wakeup 1 Set a second wake up time Your display confirms that you have successfully entered the second wake up time 2 Press the CHGREP soft key to repeat the second wake up throughout the guest s stay The wake up menu redisplays the REPEAT indication on your display 1 1 6 2 _ Wa k e Up T i me 1 2 1 1 a m CA NCE L CHGRE P E X I T 1 1 6 2 _ Wa k e Up T i me 1 2 1 1...

Page 93: ...repeat wakeup to a standard wakeup 1 Press the CHGREP soft key 2 The wake up registered display menu is re displayed without the REPEAT indicator This applies to both first and second wake ups Changing the Time of a Repeat Wakeup Procedure To change the time of a repeat wake up 1 Cancel the original wake up time 2 Register a new time ...

Page 94: ... up key on your console if the phone is not already ringing alerting you to a personalized wake up call Procedure To provide a guest with a VIP wakeup follow these steps 1 You hear a burst of ringing at your VIP programmable option key and the associated lamp flashes Press DSPL and then VIP to display the room number name VIP status and language preference of the first VIP guest in the queue and t...

Page 95: ... respond to the burst ring at your VIP key within a certain time or disconnect from the wakeup call before the guest answers depending on how your telephone system is set up one of two events takes place An alarm is sent immediately to your wakeup alarm key which lights OR The wakeup retries as a regular wakeup call three times and then goes to your wakeup alarm key See Receiving a Wakeup Reminder...

Page 96: ... cost of an outgoing call as soon as it is completed Procedure To view the cost of a call follow these steps 1 Press the CHARGE soft key 2 If you receive a call while using the soft keys press EXIT before answering the call You see this display 3 Press EXIT to return to your normal display 1 1 0 0 a m We d Ma r 1 0 6 8 6 Ca l l s Wa i t 0 MS G CHA RGE F E A T UR 2 3 1 4 1 5 0 E X I T ...

Page 97: ...fixed and variable account codes can be used with your system Fixed account codes conform to a predetermined length Variable account codes may be any length within a certain range Account codes can be assigned to both incoming and outgoing calls Assigning an account code using an autodial key You can use an autodial key to assign an account code without interrupting a call To assign an account cod...

Page 98: ...program autodial keys Assigning an account code using the keypad At the beginning of a call 1 Dial the appropriate feature access code followed by the account code 2 Wait for dial tone 3 Dial the desired number Remember to include the trunk access code usually 9 for outside calls During a call 1 During a call ask the party to hold 2 Press JOIN 3 Dial the desired access code either fixed or variabl...

Page 99: ...r console and what action you should take when you receive the alarm Receiving a Combined Alarm The CALM key This alarm conserves the number of keys that are assigned to alarms The CALM combined alarm key combines the system PMS and VMS alarms Any combined alarm can be programmed as a single alarm at a separate key The CALM key lamp lights when a malfunction is detected in the System Answer detect...

Page 100: ...or major system alarm If you notice that the ALARM lamp is lit contact your system administrator immediately The ALARM lamp stays lit until the condition causing the alarm is corrected Lamp Status Meaning Dark No alarm conditions exist Lit steadily One alarm has occurred Slow wink flash Two or three alarms have occurred Fast wink flash All four alarms have occurred Display Meaning MJ MN Major mino...

Page 101: ...r system administrator immediately The PMS A key stays lit until the condition causing the alarm is corrected Note Property management system alarms only apply to WelCOMM hotel motel systems Receiving a VMS Alarm About the VMS alarm If your system is equipped with a voice message system VMS the VMS A lamp lights when the voice message system is out of service If you notice that the VMS A lamp is l...

Page 102: ... an Answer Detection Alarm About the answer detection alarm If your system is equipped with an answer detection unit the DET key lamp lights when the unit is out of service If you notice that the DET lamp is lit contact your administrator immediately The DET key stays lit until the unit is restored to service ...

Page 103: ...five minutes then tries again If the call is not answered the second time the system waits another five minutes and tries a third time A wakeup reminder call alarm is presented at your console after the third unsuccessful attempt Procedure To determine the source of a wakeup reminder call 1 Press the flashing WAL RAL lamp The display indicates which station has not responded to the reminder call a...

Page 104: ...ng trunk alarm 1 Press the flashing LTA VER key A tone signaling the interruption is sent to the connection The connected trunk is displayed WAT1TULSA is the text name assigned to the connected trunk 8601 is the trunk number 201 is the connected station 2 Listen for a conversation 3 If a conversation is in progress press START to exit 4 If a conversation is not in progress press CNCL to unlock the...

Page 105: ...edge the E911 alarm Procedure To determine who placed a 911 call 1 Press the E911 key The display shows the number of the station that made the call If more than one 911 call was made the E911 lamp continues to flash 2 Press the E911 key until all 911 calls have been displayed When all 911 calls have been displayed the E911 lamp stops flashing Note Once a 911 call has been displayed by pressing th...

Page 106: ...ghts Procedure To display locked out stations 1 Press the lit LOA key to display the locked out station as follows 2 Visit the locked out station to determine if the phone is in use If the phone is not in use it should be made idle 3 Press DSPL plus any soft key to clear the display If more than one station is locked out the LOA light remains lit until all stations are returned to the idle state 1...

Page 107: ... activated allowing the other party to speak to you without lifting the handset Procedure To use the voice announce feature 1 Press START 2 Press ANNO 3 Dial the station number If the party you re calling is busy you receive busy tone Preventing voice announced calls You can use the MANS manual answer key to prevent voice announced calls from coming to your phone To prevent voice announced calls 1...

Page 108: ... Answering Another User s Phone Procedure To answer a call that is ringing at another phone 1 Press START 2 Dial the directed call pickup code and the number of the ringing station Pick up indicates that you picked up someone else s call 8601 is the trunk number associated with the calling party ...

Page 109: ...runk group answer keys are used to answer calls over a specific trunk group Procedure To use this feature 1 Press the flashing trunk group answer key or the ANS key to answer the call 2 You are connected to the caller and the call is moved to the lowest numbered CAP available If text is assigned to the trunk group you see it on your display ...

Page 110: ...continue to ring even if you are on another call For example if you are in a minimally staffed hotel where front desk personnel provide answering backup for the attendant continuous ringing alerts the front desk staff to pick up calls Notes about attendant ringing This feature is for attendants only This feature is used in conjunction with trunk answer from any station TAFAS which is described in ...

Page 111: ...ck caller ID your SelecSet display reflects the user s specification for this feature ANI publicity and privacy Depending on your basic class setup either ANI publicity or privacy may be set for all calls that you make Ask your system administrator for more information on how your basic class is set up ActivatingANI privacy block on a per call basis If your phone is set up for ANI publicity you ca...

Page 112: ...eive calls from external users who have ANI publicity or privacy activated you will see varying results on your SelecSet 400A display Following are some examples of your display in various states when users who have either ANI publicity and privacy active call you ANI publicity for a ringing call ANI publicity for an answered call ANI privacy for a ringing call ANI privacy for an answered call 1 0...

Page 113: ...t rooms while RRB is in effect Activating RRB To activate room to room blocking 1 Press the RRB key 2 The RRB lamp lights and calls between guest rooms are blocked Canceling RRB To cancel room to room blocking 1 Press the lit RRB key 2 The RRB key is extinguished and calls between guest rooms are allowed Notes about room to room blocking You cannot activate or cancel room to room blocking while yo...

Page 114: ... or group of trunks such as WATS Wide Area Telecommunications Service Procedure To use this feature 1 Press the START key 2 Press the desired trunk select key The trunk group select key lights and an idle CAP is automatically selected 3 Dial the desired digits Your display shows the text name of the trunk or trunk group if text is assigned Call duration is shown in minutes and seconds 1 T r n k 6 ...

Page 115: ...hanges to special ringback tone similar to normal ringing but the tone level drops at the end of each ring and the display changes to confirm the call is being camped on 3 Press JOIN to complete the camp on When a station user receives a tone indicating that a call is camped on he normally hangs up and the camped on call rings his station However another type of call waiting allows the user to ret...

Page 116: ...splay shows the normal dial monitor 2 Press the LTA VER key The normal dial monitor is displayed 3 Dial the desired trunk number If the trunk is valid and busy you see this display 4 Press OVR to listen for a conversation A warning tone is sent to the connection signaling the interruption 5 If a conversation is in progress press START to exit 6 If a conversation is not in progress press CNCL to un...

Page 117: ...ging or busy tone after the outside number is dialed If the trunk is not operational call your telephone system maintenance company 9 Press START to disconnect About the LTA VER key Note The LTA VER key is also used for the long trunk alarm which causes the LTA VER key to flash when a trunk is connected for an unusually long time See Receiving a Long Trunk Alarm on page 2 41 and Receiving an E911 ...

Page 118: ...ist of the code calling access codes for each dedicated station near your console Procedure To place a code call 1 Press START 2 Dial the desired code calling access code The code call is sent to the dedicated station Note Code calling access codes can be programmed as autodial numbers See Programming your SelecSet 400A on page A 1 for instructions Receiving a code call If you are designated as a ...

Page 119: ...zone paging access code 3 Dial the proper zone number 4 Make your announcement Zone paging is described in more detail in Paging on page 2 65 Code calling and radio paging Code calling is sometimes used with radio paging systems to signal voice or tone beepers To use radio paging press the radio paging key or dial the radio paging access code Then dial the specific Beeper Identification Number BID...

Page 120: ...y removes the party from the connection so transfer or conference operations can be performed 2 The CAP representing the held call winks slowly 3 The CONV and JOIN keys are steadily lit 4 Dial the desired station number you can dial your own station number to extend a data call to yourself 5 Press JOIN The JOIN and CONV keys go dark If you are converting transferring a data call to yourself the da...

Page 121: ...ber programmed into the key is dialed automatically Programming instructions For programming instructions see Programming your SelecSet 400A on page A 1 System speed calling You can use the system speed calling feature to automatically dial a programmed number by dialing a two digit speed calling access code plus a two or three digit speed calling number System speed calling numbers are available ...

Page 122: ...me that the number of your company s travel agent 446 8820 is stored as a system speed calling number The system speed calling access code is 9 and the system speed calling number for the travel agent is 77 Therefore to call the travel agent dial 9 plus 77 A trunk access code typically 9 is required to use an outside line ...

Page 123: ...hold You can use group hold to pick up calls for other attendants Procedure To use group hold 1 Press the GH key while talking on a call The call is placed in group hold and the group hold key on each attendant s phone lights 2 To retrieve the call any attendant presses the lit group hold key ...

Page 124: ... effect for your system Mode Description Switchhook mode 1 Disconnect the handset from the handset port and connect the headset to the handset port 2 To place or answer a call remove the handset from the cradle 3 Press SPK and listen speak through the headset Headset mode is not turned on in the SelecSet 400A s basic class 4 To disconnect press SPK Headset mode 1 Your SelecSet 400A rings Press STA...

Page 125: ...handset mode Placing a call To place a call using the HSET key 1 Press your HSET key to turn on headset mode if it is not already on 2 Remove the handset if it is in the cradle 3 Press the SPK key 4 Dial the desired number Answering a call To answer a call 1 Press your HSET key to turn on headset mode if it is not already on 2 Remove the handset if it is in the cradle 3 Press the SPK key Disconnec...

Page 126: ...special ringing four quick rings at the phone you call If you are calling a SelecSet the ICOM call rings at the highest numbered CAP available Procedure 1 Press START 2 Press ICOM 3 Dial the desired station number You also can use the ICOM key to transfer a coverage call to the station for which it was intended See Answering Coverage Calls on page 1 28 for more information ...

Page 127: ...dants one attendant can be designated as the pilot station for the night service change When the pilot station switches to night service all other attendants are switched as well See your system administrator if you need more information about your company s night service policy Procedure To activate night service 1 Press NIGHT The NIGHT lamp lights 2 All incoming calls are directed to the predete...

Page 128: ... me procedure To use zone paging with auto meet me 1 Press the ZPG zone paging key or dial the zone paging access code 2 Dial the proper zone number see your system administrator for a list of zone numbers Use this type of paging When you want Zone paging with auto meet me a user in your facility to call you Zone paging with park to page a user who has a call Zone 0 All zones Zone 5 _________ Zone...

Page 129: ...o the caller 2 Dial the proper zone number 3 Dial a parked call identifier PCI When the PCI is dialed you can do one of two things Press START to complete the park or Press CONF to create a three way conference when the paged party responds Note A PCI is a number used to identify the parked call Contact your system administrator for a list of the PCIs available in your system or use your own stati...

Page 130: ... beeper identification number BID Note BIDs are used differently in radio paging than they are in zone paging or call park Radio paging BIDs must be obtained from the communications manager since they are determined by the paging system 3 To answer a radio page the user dials the park pickup access code followed by the BID Priority radio paging To preempt other radio pages press the priority radio...

Page 131: ...ked call identifier PCI 2 Press START to complete the park Note A parked call identifier is a number used to identify the parked call Contact your system administrator for a list of the PCIs available in your system or use your own station number or the station number of the paged party as a PCI Parked call identifiers PCIs are sometimes referred to as beeper identification numbers BIDs 3 Dial the...

Page 132: ...ederal state and local regulations before recording phone conversations Certain restrictions may apply The HCX5000 does not provide a tone or other warning prior to recording a conversation Note The recorder is not provided with the phone system It must be purchased separately Procedure To use the record feature 1 While on a conversation you want to record press RECORD The RECORD lamp lights and r...

Page 133: ...er redial LNR Saved number redial SNR Last Number Redial LNR About LNR This feature stores your most recently dialed number Procedure To use last number redial 1 Press START Dial a number and complete your conversation 2 Press LNR to redial that number Note LNR does not store numbers dialed through system speed dialing It does store internal numbers dialed through autodial keys but not external nu...

Page 134: ...save the number you just dialed 1 Press the SNR key The SNR key lights You can press the SNR key as soon as the number is dialed or you can wait until you hang up before pressing the key To dial the saved number 2 Press the LNR key To cancel the saved number and activate LNR 3 Press the SNR key again Summary Refer to the following table for a summary of how to use last number redial and saved numb...

Page 135: ... A01 July 2001 Example You plan to call parties A B and C this afternoon You just called A who was busy Press SNR to save her number Now dial B and then C which LNR ignores Later press LNR to dial A s number A s number is stored until you press SNR again to cancel it ...

Page 136: ...ur message If you have activated the TONE key you can press 7 labeled PRS If you have not activated the TONE key pressing 7 places the VMS in consultation hold and activates another CAP When you finish sending pushbutton tones press the TONE key again Procedure To send pushbutton tones 1 Connect to the pushbutton controlled equipment e g voice mail system 2 Press the TONE key The TONE key lights 3...

Page 137: ...cially designated station picks up the call The station designated to pick up additional calls is alerted to ringing attendant calls by his or her TAFAS key which flashes and or rings Calls that can be picked up using TAFAS Calls that can be picked up by the designated station which are answered in the order listed include Code calls Incoming calls Recalls Information calls dial 0 Calls that canno...

Page 138: ...you are currently on a call theTAFAS station does the following 1 If the TAFAS station is an analog phone the person operating the station dials the TAFAS feature access code 2 If the TAFAS station is a SelecSet the person operating the station can dial theTAFAS feature access code or press an autodial key programmed with the TAFAS feature access code ...

Page 139: ...TRUNK ANSWER FROM ANY STATION SELECSET 400A USER GUIDE 2 76 HCXTD830 Rev A01 July 2001 ...

Page 140: ...rammable keys and optional programmable keys Refer to the first section of this guide About Your SelecSet 400A on page 1 1 for general information on programmable keys Assigning programmable keys Some programmable keys can be programmed from your SelecSet others must be programmed from the Customer Maintenance Administration Terminal CMAT ...

Page 141: ...ve a pre programmed key ask the party to hold Press TRANSFR dial the ACFAC the AC and wait for confirmation tone Press the flashing CAP to resume your call Breakin BRKN breaks into a busy station even if you are in a private network and that station is at another location within the network Call park PARK parks a call Forward all calls FAC forward all calls to your phone Headset mode HSET activate...

Page 142: ...bottom line of your display shows the feature or autodial number assigned to the key If it is not you see the word autodial displayed Press DSPL plus any soft key to return to the normal display Programming an autodial number To assign autodial numbers or features to a key 1 Press START 2 Dial the station speed calling registration code usually 7 3 Press the key that you want to program 4 Dial the...

Page 143: ...s START 2 Dial the station speed calling cancellation code usually 7 3 Press the desired key You receive confirmation tone three short beeps when the number is canceled Procedure To program a feature 1 Press START 2 Dial the station speed calling registration code usually 7 3 Press the key that you want to program 4 Dial the desired feature access code You receive confirmation tone three short bee...

Page 144: ...el the paper insert peel the desired labels from the sheet and place them on the paper sheet above the rectangular key openings Place each label so that it is visible when the plastic faceplate covers the paper insert 3 The lines on the faceplate can cover a label if it is placed too high or to the right of a rectangular opening Other labels can be typed directly on the paper insert or they can be...

Page 145: ...perations Placing a call page 1 23 To place a call 1 Press START 2 Dial the station or outside number dial the trunk access code for outside numbers usually 9 3 Press START again to disconnect Answering and transferring a call page 1 25 To answer and transfer a call 1 Press the ANS key to answer the call 2 Dial the number to which you want to transfer the call 3 Press JOIN to complete the transfer...

Page 146: ... hold key 1 Press the HOLD key while on an active call A CAP winks representing the held call 2 Press the winking CAP to retrieve the call Creating a multiparty conference call page 1 43 To create a multiparty conference call 1 While connected to one party press CONF then dial a second party 2 After the called party answers press CONF to create a three party conference 3 To add an additional party...

Page 147: ...QUICK REFERENCE SHEET SELECSET 400A USER GUIDE A 8 HCXTD830 Rev A01 July 2001 ...

Page 148: ...utomatic hold 1 32 B Basic operations 1 22 Blank keys 1 10 Blocking and sending caller ID 2 48 Blocking calls between guest rooms 2 50 Breaking into a busy station 1 51 Bridged CAPs 1 39 C Call park park 1 14 Caller ID blocking and sending 2 48 displaying 1 4 CAMP 1 15 CAP 1 20 CMAT 1 12 CNCL 1 18 CONF 1 18 Conferencing disconnect 1 44 exit 1 44 holding 1 43 multiparty 1 40 retrieve 1 43 using bri...

Page 149: ...MP 1 15 Messaging 1 48 retrieving messages 1 48 Multiple calls 1 30 N Night 1 15 O One key access 1 13 OTQ 1 15 Outgoing trunk queuing OTQ 1 15 Outside calls placing 1 23 P Paging 1 15 1 16 2 56 2 68 Parking a call 1 14 PMS A 1 15 Preventing announce 2 44 Priority radio paging PRPG 1 15 Private network ii xi Programming your SelecSet 400A ii xii PRPG 1 15 Q Quick reference A 6 R Radio paging RPG 1...

Page 150: ... TAFAS 2 74 TGN0 TGN9 1 16 Three party conference 1 43 TONE key suggested programmable option key 1 13 Trunk answer from any station 2 74 Trunk group answer TGN0 TGN9 1 16 V VIP and language indicators 1 7 VIP wakeup displaying and delivering 2 31 VMS A 1 16 Voice announce ANNO 1 16 W Wakeup reminder calls daily 2 28 VIP 2 31 WAL 1 16 Z Zone paging 1 16 with park ZPG P 1 16 ...

Page 151: ...INDEX SELECSET 400A USER S GUIDE IX 4 HCXTD830 Rev A01 July 2001 ...

Search results

Summary of Contents for SelecSet 400A

Reviews:

Related manuals for SelecSet 400A

Brands by name

Popular brands

Hitachi SelecSet 400A, User Manual

Search results

Summary of Contents for SelecSet 400A

Reviews:

Related manuals for SelecSet 400A

Brands by name

Popular brands