Emerson Avocent HMX User Manual Download

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The Avocent® HMX High Performance KVM Extender System

Next Generation

Installer/User Guide

Summary of Contents for Avocent HMX

Page 1: ...The Avocent HMX High Performance KVM Extender System Next Generation Installer User Guide ...

Page 2: ...ument may contain confidential and or proprietary information of Avocent Corporation and its receipt or possession does not convey any right to reproduce disclose its contents or to manufacture or sell anything that it may describe Reproduction disclosure or use without specific authorization fromAvocent Corporation is strictly prohibited 2014 Avocent Corporation Allrights reserved NOTE This docum...

Page 3: ...15 Enabling system messages 15 Enabling HMX Advanced Manager server control 16 Recording bandwidth statistics 16 Rebooting and factory resetting the extender 17 Advanced Transmitter Configuration 17 Configuring transmitter video 17 Viewing video snapshots and reports 19 Configuring transmitter USB and security settings 19 Configuring the HMX 6210T transmitter 20 Advanced Receiver Configuration 21 ...

Page 4: ... Appendix D Troubleshooting 37 Video image of the HMX receiver has horizontal lines across the screen 37 Mouse pointer of the receiver is slow 38 Monitor displays pink screen 38 Audio output of the receiver sounds scratched 39 HMX Advanced Manager cannot locate HMX extenders 39 ...

Page 5: ...ead video at single link resolutions but the dual models of both series also support dual head video at two single or one dual link resolution Within the HMX 6000 extender series the HMX 6210T extender also has a built in Virtual Network Computing VNC server allowing it to stream low bandwidth versions of high resolution output via a dedicated Ethernet port This allows remote access via a VNC view...

Page 6: ...se switching for up to 13 different USB devices or an infinite amount of the same devices This technology emulates certain USB peripheral signals to the computer causing those peripherals to appear permanently connected to the computer even when the receivers are switched elsewhere Other supported USB devices include Human Interface Devices HID storage devices such as flash drives and various prin...

Page 7: ...anced Manager software then that same version must be used across all units in your system Firmware versions can be mixed in configurations not using the HMX Advanced Manager software but it is always recommended to use the most current version Device ports Transmitters and receivers in the HMX extender system share similar port layouts and functionality After the general descriptions provided in ...

Page 8: ...the HMX 6210T transmitter this port is a VNC port that transmits low bandwidth video output to authorized remote viewers On the remaining dual head models this port is a Management port that allows you to access the System Configuration utility if the System port is already in use due to the extenders operating in a direct connect configuration Avocent HMX Receiver Overview Dual Head HMX 6200 Rece...

Page 9: ...ement port HMX 6210T transmitters VNC port 2 Device status indicators On the HMX 6210T transmitter the NET indicator is replaced with a VNC indicator 3 Teaming port 4 System port 5 Power input 6 Option switches 7 USB port connection 8 Single head models only have one video output option On dual head transmitters this is the primary video output NOTE The order of the primary left and secondary righ...

Page 10: ...th the HMX extender As a general rule if the LED stays lit the function is active Device Indicators Number Description 1 NET LED network link status a flashing LED indicates a network error For HMX 6210T transmitters the NET LED is replaced with a VNC LED A static lit VNC LED indicates a valid network link on the System or Teaming port a flashing LED indicates a valid VNC network connection 2 SER ...

Page 11: ...uration Utility on page 15 for more information on this utility as well as advanced system configuration details Configuration Options The HMX extender system can be configured in a direct connect or matrix configuration In a direct connect configuration one transmitter connects directly to one receiver via the System port on each unit In an unmanaged matrix configuration a transmitter and multipl...

Page 12: ... computers 7 HMX transmitters 8 Remote computers Managed Matrix Configuration Components System Recommendations For optimal performance it is recommended that your HMX extender system has the following Ethernet ports that support Gigabit 1000 Mbps or faster speeds IGMP v2 or v3 support Jumbo frame that supports up to 9216 bytes Fiber channel or other high bandwidth connections between switches Lay...

Page 13: ...ole and press the extender power button again to restart the unit Basic Configuration After your system is installed and turned on you may need to re configure the IP address for your network In a direct connect configuration the factory default address may be acceptable for immediate use in your network However if you wish to change the default address this should be the only basic configuration ...

Page 14: ...255 0 8 In the System Gateway field change the System Gateway to an appropriate address 9 If using an HMX 5200 or 6200 transmitter ensure the Enable Management Port checkbox is selected Then enter 192 168 1 42 as the IP address NOTE It is recommended that the IP address of this port remains the same If you wish to change it use the new address for all dual head extenders in the system or If using ...

Page 15: ...ter the name and a description of the transmitter in the appropriate fields 6 Ensure that the Enable System Port checkbox is selected Then change the IP address to an address in the private IP range 192 168 xxx xxx 7 Change the netmask to 255 255 255 0 8 Change the System Gateway to an appropriate address 9 If using a dual head receiver ensure the Enable Management Port checkbox is selected Then e...

Page 16: ...tries are for the System port and Multicast IP2 entries are for the Teaming port c Click the up arrow in this section to repeat steps a and b for each receiver d Click Update Now 18 Repeat this procedure for each receiver in your HMX extender system For additional information on the System Configuration utility see System Configuration Utility on page 15 Firmware upgrade It is recommended that the...

Page 17: ...ge move Option Switch 1 on the extender back panel to the On Down position 1 Visit the Emerson Network Power Technical Support page at http www emersonnetworkpower com en US Support Technical Support Pages default aspx 2 Select Software Downloads on the left hand side of the page then search for the Avocent HMX High Performance KVM Extender System transmitter and receiver firmware upgrade files NO...

Page 18: ...14 The Avocent HMX High Performance KVM Extender System Installer User Guide ...

Page 19: ...sing a transmitter or receiver Choose the extender you wish to update then log in to the System Configuration utility All steps begin on the main System Configuration page Locating an extender within a rack or data center If you have a complex HMX extender system configuration it may be difficult to quickly identify a specific transmitter or receiver in a rack or a data center The System Configura...

Page 20: ... Advanced Manager server control 1 Select the link to the HMX Advanced Manager on the left side of the page 2 On the displayed page enable HMX Advanced Manager server control Recording bandwidth statistics The HMX extender system provides bandwidth statistics that can be recorded transferred and used for system optimization and troubleshooting if needed With the System Configuration utility you ca...

Page 21: ...ilable via the System Configuration Utility that allow you to further customize your transmitter video USB and security settings If you are using an HMX 6210T transmitter within your extender system additional unique procedures must also be performed to utilize the VNC port on the front panel NOTE Log in to the transmitter System Configuration utility before completing the following procedures All...

Page 22: ...f dithering While dithering improves images by diffusing and altering pixel colors between video frames it slows down system performance The Anti Dither feature ignores color dithering which increases the frame rate and eliminates unnecessary network traffic Default DDC options Disable the Use Default DDC checkbox to use the EDID reported by the monitor that is connected to the receiver Enabling t...

Page 23: ...be generated from the System Configuration page on the transmitter To generate a snapshot and report about connected video feeds 1 Select System Configuration on the left side of the page 2 Select Thumbnail at the bottom for the video feed snapshot and resolution color depth report 3 Select the Refresh Thumbnail button to update the information Configuring transmitter USB and security settings The...

Page 24: ...ssword checkbox 4 In the event that your password needs to be changed select the Change password checkbox 5 Enter the old password once then enter the new password twice to verify 6 Click Save to confirm your changes Configuring the HMX 6210T transmitter The HMX 6210T transmitter contains a VNC server that allows you to transmit a low bandwidth version of the video output across standard networks ...

Page 25: ...ame subnet 2 Open an internet browser and enter http 192 168 1 42 as the default local IP address of the transmitter 3 Click the link Connect using built in Java VNC Viewer The Java viewer loads and runs inside the browser Using the Virtual Media feature On HMX 6210T transmitters an additional Virtual Media VM feature can be used if you need to make information available remotely Disk drives singl...

Page 26: ...matically return to that rate even if the video resolution does not change For example if you have a receiver switching between 1920 x 1080 at 60 Hz and 1920 x 1080 at 50 Hz enabling the Match Frame Rate option changes the frame rate back to 50 Hz every time you switch For your specific configuration 60 Hz may be the frame rate that you prefer By enabling the Force Video Refresh Rate to 60 Hz chec...

Page 27: ...dd information to this area of the page This section allows you to enter special codes that may be needed to resolve an issue if a USB device fails 5 Click Update Now to apply your changes To configure receiver security settings 1 Select Security on the left side of the page 2 Data passed across the system can be USB data or control data video data is not encrypted Click the desired radio button n...

Page 28: ...24 The Avocent HMX High Performance KVM Extender System Installer User Guide ...

Page 29: ... at 60 Hz Maximum Pixel Rate 165 MHz Supported Video Modes All VESA and CEA video modes Power Supply Connector 1 x IEC AC Input Range 100 240 VAC AC Frequency 50 60 Hz AC Input Current Rating 0 8A Operating Temperature Temperature 0 40 Celsius 32 104 Fahrenheit Avocent HMX 5100 Transmitter Technical Specifications Category Value Mechanical Dimensions D x W x H 6 inches x 7 92 inches x 1 76 inches ...

Page 30: ...nds Ports Connectors Teaming Port 1 x SFP Fiber Channel SFP module or Active Copper SFP module System Port 1 x RJ 45 1 x 8 pin modular for a direct connect configuration Management Port 1 x RJ 45 USB 1 x USB 2 0 type B AUX Serial Port 1 x RS 232 9 pin type D Video Port 2 x DVI I Audio Ports 2 x 3 5 mm audio jack Direct Connect 1 x 8 pin modular Maximum Single Resolution 1920 x 1200 at 60 Hz suppor...

Page 31: ...udio Ports 2 x 3 5 mm audio jack Maximum Single Resolution 1920 x 1200 at 60 Hz supports two single link displays Maximum Dual Resolution 2560 x 1600 at 60 Hz supports one dual link display Maximum Single Pixel Rate 165 MHz Maximum Dual Pixel Rate 330 MHz Supported Video Modes All VESA and CEA video modes Power Supply Connector 1 x IEC AC Input Range 100 240 VAC AC Frequency 50 60 Hz AC Input Curr...

Page 32: ... VESA and CEA video modes Power Supply Connector 1 x IEC AC Input Range 100 240 VAC AC Frequency 50 60 Hz AC Input Current Rating 0 8A Operating Temperature Temperature 0 40 Celsius 32 104 Fahrenheit Category Value Mechanical Dimensions D x W x H 6 inches x 7 92 inches x 1 76 inches Weight without cables 2 4 pounds Ports Connectors Teaming Port 1 x SFP Fiber Channel SFP module or Active Copper SFP...

Page 33: ...m Port 1 x RJ 45 1 x 8 pin modular for a direct connect configuration VNC Port 1 x RJ 45 USB 1 x USB 2 0 type B AUX Serial Port 1 x RS 232 9 pin type D signal extension up to a baud rate of 115200 software flow control no hardware flow control Video Port 2 x DVI I Audio Ports 2 x 3 5 mm audio jack Maximum Single Resolution 1920 x 1200 at 60 Hz supports two single link displays Maximum Dual Resolut...

Page 34: ...30 The Avocent HMX High Performance KVM Extender System Installer User Guide Category Value Operating Temperature Temperature 0 40 Celsius 32 104 Fahrenheit ...

Page 35: ...te computers or modems to HMX extender serial ports The following pinout configurations are supported Pin Number Signal Name Input Output 1 Data Carrier Detect DCD IN 2 Receiver Data RxD IN 3 Transmit Data TxD OUT 4 Data Terminal Ready DTR OUT 5 Ground GND N A 6 Data Set Ready DSR IN 7 Request to Send RTS OUT 8 Clear to Send CTS IN Pinout Configuration ...

Page 36: ...itioned in the center of the screen and can be one of two sizes depending on current receiver resolution The resolution used is the preferred resolution of the monitor as identified by the monitor EDID If there is no video connection to a target the OSD uses the display resolution on the receiver Icon Description Favorites Currently showing all channels presets Currently showing only favorites Cur...

Page 37: ...orner Enter Remote OSD mode Exit Remote OSD mode Display the help pages Exit from the help pages Refresh the current page Close the OSD Connection Buttons View Mode Shared mode Exclusive mode Click to connect to the channel preset View mode Shared mode Exclusive mode You are currently connected to the channel preset View mode Another user is connected to the channel preset ...

Page 38: ...key can be configured at the system level and for each user 2 When the OSD launches enter your receiver username and password 3 Click Login Setting OSD alerts Alerts can be set within the receiver System Configuration utility to ensure that notifications are generated when changes are made in the OSD To set OSD alerts 1 From the receiver System Configuration utility select System Configuration on ...

Page 39: ...trl Left Alt V Change the current connection to the view only mode Left Ctrl Left Alt S Change the current connection to the shared mode Left Ctrl Left Alt E Change the current connection to the exclusive mode Key Combination Description Favorites and shortcuts When the OSD contains many possible channels and presets you can mark the most commonly visited ones as favorites For those channels that ...

Page 40: ...nt HMX High Performance KVM Extender System Installer User Guide 2 Click the number prefix from 1 to 0 of an available slot 3 To remove a previous channel from a slot click the X icon on the right side of the slot ...

Page 41: ...rames due to the video resolution 2048 horizontal pixels being used If jumbo frames are output by an HMX unit but the network switches are configured to use jumbo frames the switches attempt to break the large packets into standard packets This process introduces a certain latency and could cause dropped packets Solutions Ensure that IGMP snooping is enabled on all switches within the subnet Where...

Page 42: ...sulting in greatly increased network traffic and sluggish performance Solutions For Linux check the video settings on the computer If the dither video box option is enabled disable it Apple Mac with NVIDIA graphics use the Avocent utility for Mac Contact Technical Support Apple Mac with ATI graphics Enable the anti dither removal feature Windows PCs If you suspect these issues with computers conta...

Page 43: ... HMX Advanced Manager to the network the HMX Advanced Manager will not discover the HMXs until they are reset to the zero config IP addresses Layer 2 Cisco switches may have Spanning Tree Protocol STP enabled but not have portfast enabled on the ports to which HMX units are connected Without portfast enabled HMX units are assigned the same zero config IP address at reboot and HMX Advanced Manager ...

Page 44: ...40 The Avocent HMX High Performance KVM Extender System Installer User Guide ...

Page 45: ...uct check the pertinent section of this manual to see if the issue can be resolved by following outlined procedures For additional assistance visit www avocent com support Avocent Community Support Site To search product knowledge content visit community emerson com networkpower support avocent ...

Page 46: ...mart infrastructure technologies Emerson Network Power provides innovative data center infrastructure management solutions that bridge the gap between IT and facility management and deliver efficiency and uncompromised availability regardless of capacity demands Our solutions are supported globally by localEmerson Network Power service technicians Learn more about Emerson Network Power products an...

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