Dell Precision Compact 3260 User Manual Download

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Precision 3260 Compact

Service Manual

Regulatory Model: D16U
Regulatory Type: D16U001
March 2022
Rev. A00

Summary of Contents for Precision Compact 3260

Page 1: ...Precision 3260 Compact Service Manual Regulatory Model D16U Regulatory Type D16U001 March 2022 Rev A00 ...

Page 2: ...ential damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2022 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...drive caddy 19 Installing the 2 5 inch hard drive assembly 20 Riser card 21 Removing the riser card 21 Installing the riser card 23 Wireless card 24 Removing the wireless card 24 Installing the wireless card 26 Speaker 27 Removing the speaker 27 Installing the speaker 28 Processor fan 29 Removing the processor fan 29 Installing the processor fan 30 Memory module 32 Removing the memory modules 32 I...

Page 4: ... 57 System board 58 Removing the system board 58 Installing the system board 61 Internal antennae 65 Removing the internal antenna location 1 65 Installing the internal antenna location 1 66 Removing the internal antenna location 2 67 Installing the internal antenna location 2 68 Removing the SMA antenna Location 3 69 Installing the SMA antenna Location 3 71 Chapter 3 Drivers and downloads 73 Chap...

Page 5: ...formance Check diagnostics 88 Running the SupportAssist Pre Boot System Performance Check 88 System diagnostic lights 88 Recovering the operating system 90 Real Time Clock RTC reset 90 Backup media and recovery options 91 WiFi power cycle 91 System limitations 91 Chapter 6 Getting help and contacting Dell 93 Contents 5 ...

Page 6: ...ructions that is shipped with the product or at www dell com regulatory_compliance CAUTION Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm internal components CAUTION When you disconnect a ca...

Page 7: ...This is done through the use of a field service electrostatic discharge ESD kit When connecting a bonding wire ensure that it is connected to bare metal and never to a painted or non metal surface The wrist strap should be secure and in full contact with your skin and ensure that you remove all jewelry such as watches bracelets or rings prior to bonding yourself and the equipment Electrostatic dis...

Page 8: ...ecommended to test the wrist strap and bonding wire at least once per week ESD Wrist Strap Tester The wires inside of an ESD strap are prone to damage over time When using an unmonitored kit it is a best practice to regularly test the strap prior to each service call and at a minimum test once per week A wrist strap tester is the best method for doing this test If you do not have your own wrist st...

Page 9: ...ack upright whether lifting or setting down the load Do not add the weight of your body to the load Avoid twisting your body and back 6 Follow the same techniques in reverse to set the load down After working inside your computer About this task CAUTION Leaving stray or loose screws inside your computer may severely damage your computer Steps 1 Replace all screws and ensure that no stray screws re...

Page 10: ...age box This is to ensure that the correct number of screws and correct screw type is restored when the component is replaced NOTE Some computers have magnetic surfaces Ensure that the screws are not left attached to such surfaces when replacing a component NOTE Screw color may vary with the configuration ordered Table 1 Screw list Component Screw type Quantity Screw image Side cover 6 32 Thumbscr...

Page 11: ...rew image M2x4 3 Speaker holder M3x4 Internal antenna Location 1 and Location 2 M3x3 2 SATA FFC module M3x5 1 Major components of Precision 3260 Compact The following image shows the major components of Precision 3260 Compact Removing and installing components 11 ...

Page 12: ...12 Removing and installing components ...

Page 13: ...urchased These parts are available according to warranty coverages purchased by the customer Contact your Dell sales representative for purchase options Side cover Removing the side cover Prerequisites 1 Follow the procedure in before working inside your computer NOTE Ensure that you remove the security cable from the security cable slot if applicable About this task The following images indicate ...

Page 14: ...14 Removing and installing components ...

Page 15: ...e cover from the computer Installing the side cover Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the side cover and provides a visual representation of the installation procedure Removing and installing components 15 ...

Page 16: ...16 Removing and installing components ...

Page 17: ...Tighten the thumbscrew 6 32 to secure the side cover to the computer Next steps 1 Follow the procedure in after working inside your computer 2 5 inch hard drive Removing the 2 5 inch hard drive assembly Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover Removing and installing components 17 ...

Page 18: ...the release tabs on the hard drive caddy and slide the hard drive caddy out to disconnect from the connector on the system board 3 Lift the hard drive assembly from the computer NOTE Note the orientation of the hard drive so that you can replace it correctly Removing the 2 5 inch hard drive caddy Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover 18...

Page 19: ... the 2 5 inch hard drive 2 Lift the 2 5 inch hard drive off the hard drive caddy Installing the 2 5 inch hard drive caddy Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image s provide a visual representation of the 2 5 inch hard drive caddy installation procedure Removing and installing compon...

Page 20: ... Follow the procedure in after working inside your computer Installing the 2 5 inch hard drive assembly Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image s indicate the location of the 2 5 inch hard drive assembly and provide a visual representation of the installation procedure 20 Removing ...

Page 21: ...onnector on the system board until it snaps into place Next steps 1 Install the side cover 2 Follow the procedure in after working inside your computer Riser card Removing the riser card Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover Removing and installing components 21 ...

Page 22: ...nd provide a visual representation of the removal procedure Steps 1 Place the computer on its side with the left side facing up 2 Remove the two M3x5 screws that secure the riser card to the chassis 3 Lift the riser card away from the computer 22 Removing and installing components ...

Page 23: ...omponent remove the existing component before performing the installation procedure About this task The following image s indicate the location of the riser card and provide a visual representation of the installation procedure Removing and installing components 23 ...

Page 24: ...e procedure in after working inside your computer Wireless card Removing the wireless card Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover 3 Remove the hard drive assembly About this task The following image s indicate the location of the wireless card and provide a visual representation of the removal procedure 24 Removing and installing compone...

Page 25: ...ft the wireless card shield out of the computer 4 Remove the screw M2x3 that secure the Wireless card bracket to the wireless card 5 Slide and remove the wireless card bracket off the wireless card 6 Disconnect the antenna cables from the wireless card 7 Slide and remove the wireless card from the wireless card slot Removing and installing components 25 ...

Page 26: ...mponent remove the existing component before performing the installation procedure About this task The following image s indicates the location of the wireless card and provides a visual representation of the installation procedure 26 Removing and installing components ...

Page 27: ...less card slot 5 Replace the screw M2x3 to secure the wireless card and wireless card bracket to the system board 6 Align and place the wireless card shield on the system board and wireless card 7 Replace the screw M2x3 to secure the wireless card shield to the system board Next steps 1 Install the hard drive assembly 2 Install the side cover 3 Follow the procedure in after working inside your com...

Page 28: ...t the speaker along with the cable from the system board Installing the speaker Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image s indicate the location of the speaker and provide a visual representation of the installation procedure 28 Removing and installing components ...

Page 29: ...t steps 1 Install the side cover 2 Follow the procedure in after working inside your computer Processor fan Removing the processor fan Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover 3 Remove the speaker About this task The following image s indicate the location of the processor fan and provide a visual representation of the removal procedure Re...

Page 30: ... cable from the connector on the system board 3 Lift the processor fan out of the computer Installing the processor fan Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image s indicate the location of the processor fan and provide a visual representation of the installation procedure 30 Removing...

Page 31: ...ab on the processor fan and place it on the computer until it clicks into place NOTE Route the speaker cable through the routing guides on the fan assembly Next steps 1 Install the speaker 2 Install the side cover 3 Follow the procedure in after working inside your computer Removing and installing components 31 ...

Page 32: ...acing up 2 Carefully spread apart the securing clips on each end of the memory module slot 3 Grasp the memory module near the securing clip and then gently ease the memory module out of the memory module slot CAUTION To prevent damage to the memory module hold the memory module by the edges Do not touch the components on the memory module NOTE Repeat step 2 to step 3 to remove any other memory mod...

Page 33: ...ble only for computers with 32 GB x 2 configuration install the thermal pad before installing the 32 GB x 2 memory module Align the notch on the memory module with the tab on the memory module slot 2 Insert the memory module into the memory module slot 3 Press down on the memory module until the memory module snaps into position and the securing clip locks in place CAUTION To prevent damage to the...

Page 34: ... 2 solid state drive Removing the M 2 2230 PCIe solid state drive slot 1 Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover 3 Remove the processor fan 4 Remove the riser card optional 5 Remove the hard drive assembly About this task The following image s indicate the location of the solid state drive and provide a visual representation of the remova...

Page 35: ...lation procedure About this task The following image s indicate the location of the solid state drive and provides a visual representation of the installation procedure Steps 1 Align the notch on the 2230 solid state drive with the tab on the M 2 card slot on the system board 2 Slide the 2230 solid state drive into the M 2 card slot on the system board 3 Replace the screw M2x3 5 that secures the 2...

Page 36: ...n 4 Remove the riser card optional 5 Remove the hard drive assembly About this task The following image s indicate the location of the solid state drive and provide a visual representation of the removal procedure Steps 1 Place the computer on its side with the left side facing up 2 Remove the screw M2x3 5 that secures the 2280 solid state drive to the system board 3 Slide and lift the 2280 solid ...

Page 37: ...lign the notch on the 2280 solid state drive with the tab on the M 2 card slot on the system board 2 Slide the 2280 solid state drive into the M 2 card slot on the system board 3 Replace the screw M2x3 5 that secures the 2280 solid state drive to the system board 4 Place the computer in an upright position Next steps 1 Install the hard drive assembly 2 Install the riser card optional 3 Install the...

Page 38: ...e drive and provide a visual representation of the removal procedure Steps 1 Place the computer on its side with the left side facing up 2 Remove the screw M2x3 5 that secures the 2230 solid state drive to the system board 3 Slide and lift the 2230 solid state drive from the M 2 card slot on the system board Installing the M 2 2230 PCIe solid state drive slot 0 Prerequisites If you are replacing a...

Page 39: ...ew M2x3 5 that secures the 2230 solid state drive to the system board 4 Place the computer in an upright position Next steps 1 Install the hard drive assembly 2 Install the riser card optional 3 Install the processor fan 4 Install the side cover 5 Follow the procedure in after working inside your computer Removing the M 2 2280 PCIe solid state drive slot 0 Prerequisites 1 Follow the procedure in b...

Page 40: ...80 solid state drive to the system board 3 Slide and lift the 2280 solid state drive from the M 2 card slot on the system board Installing the M 2 2280 PCIe solid state drive slot 0 Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image s indicate the location of the solid state drive and provide...

Page 41: ...rive to the system board 4 Place the computer in an upright position Next steps 1 Install the hard drive assembly 2 Install the riser card optional 3 Install the processor fan 4 Install the side cover 5 Follow the procedure in after working inside your computer Expansion card Removing the serial port PCIe card Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the...

Page 42: ...emove the serial port PCIe card out of the computer 4 Insert the PCIe bracket and close the PCI retainer latch Installing the serial port PCIe card Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the serial port PCIe card and provides a visual representation of th...

Page 43: ...o check the serial port PCIe card assembly is placed within the structure limit 4 Close the PCI retainer latch Next steps 1 Install the side cover 2 Follow the procedure in after working inside your computer Removing the graphics card Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover Removing and installing components 43 ...

Page 44: ... the riser card 3 Remove the two M3x5 screws that secure the riser card to the chassis 4 Lift the riser card away from the computer Installing the graphics card Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image s indicate the location of the graphics card and provide a visual representation ...

Page 45: ...ure the riser card to the chassis 3 Slide the graphics card into the slot on the riser card until it clicks into place 4 Close the PCI retainer latch and press until it clicks into place Next steps 1 Install the side cover 2 Follow the procedure in after working inside your computer Removing and installing components 45 ...

Page 46: ...Remove the side cover 3 Remove the hard drive assembly 4 Remove the riser card About this task The following image s indicate the location of the optional I O module and provide a visual representation of the removal procedure Steps 1 Place the computer on its side with the left side facing up 46 Removing and installing components ...

Page 47: ...connects the optional I O module to the system board 5 Remove the I O module from the computer Installing the optional I O module Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the optional I O module and provides a visual representation of the installation proce...

Page 48: ...M3x3 to secure the optional I O module to the chassis NOTE The screw type differs with the kind of I O module used 6 Place the computer in an upright position Next steps 1 Install the riser card 2 Install the hard drive assembly 3 Install the side cover 4 Follow the procedure in after working inside your computer Coin cell battery Removing the coin cell battery Prerequisites 1 Follow the procedure...

Page 49: ...Steps 1 Place the computer on its side with the left side facing up 2 Using a plastic scribe push the coin cell battery securing clip on the coin cell battery socket to release the coin cell battery 3 Remove the coin cell battery from the computer Installing the coin cell battery Prerequisites If you are replacing a component remove the existing component before performing the installation procedu...

Page 50: ...ser card 3 Install the side cover 4 Follow the procedure in after working inside your computer Heat sink Removing the heat sink Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover 3 Remove the processor fan About this task NOTE The heat sink may become hot during normal operation Allow sufficient time for the heat sink to cool before you touch it 50 ...

Page 51: ...se The following image s indicate the location of the heat sink and provide a visual representation of the removal procedure Steps 1 Place the computer on its side with the left side facing up 2 Loosen the three captive screws in the sequential order 1 3 2 that secure the heat sink to the computer 3 Lift the heat sink from the system board Removing and installing components 51 ...

Page 52: ... About this task NOTE If either the processor or the fan and heat sink assembly is replaced use the thermal grease provided in the kit to ensure that thermal conductivity is achieved The following image indicates the location of the heat sink and provides a visual representation of the installation procedure 52 Removing and installing components ...

Page 53: ...n the system board 2 Tighten the three captive screws in a sequential order 1 2 3 to secure the heat sink to the system board 3 Place the computer in an upright position Next steps 1 Install the processor fan 2 Install the side cover Removing and installing components 53 ...

Page 54: ...edure Steps 1 Remove the single screw M3x5 that secures the SATA interposer module to the system board 2 Open the latch and disconnect the SATA FFC from the connector on the system board 3 Lift the SATA FFC module along with the SATA FFC out of the computer Installing the SATA FFC module Prerequisites If you are replacing a component remove the existing component before performing the installation...

Page 55: ...hard drive 2 Install the processor fan 3 Install the side cover 4 Follow the procedure in after working inside your computer Processor Removing the processor Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover 3 Remove the processor fan 4 Remove the heat sink About this task The following image s indicate the location of the processor and provide a v...

Page 56: ...uring tab 2 Extend the release lever completely and open the processor cover CAUTION When removing the processor do not touch any of the pins inside the socket or allow any objects to fall on the pins in the socket 3 Gently lift the processor from the processor socket 56 Removing and installing components ...

Page 57: ...omponent remove the existing component before performing the installation procedure About this task The following image s indicate the location of the processor and provides a visual representation of the installation procedure Removing and installing components 57 ...

Page 58: ... is fully seated in the socket pivot the release lever down and place it under the tab on the processor cover Next steps 1 Install the heat sink 2 Install the processor fan 3 Install the side cover 4 Follow the procedure in after working inside your computer System board Removing the system board Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover 3 ...

Page 59: ...se serial port connector 7 PCIe x8 Gen4 slot 8 Processor 9 Processor fan connector 10 Internal speaker connector 11 Memory modules 12 M 2 2230 2280 solid state drive PCIe connector SSD 0 slot 13 M 2 WLAN connector The following image s indicate the location of the system board and provide a visual representation of the removal procedure Removing and installing components 59 ...

Page 60: ...60 Removing and installing components ...

Page 61: ...o the chassis 4 Remove the three screws M2x4 that secure the system board to the chassis 5 Slide and lift the system board away from the chassis Installing the system board Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the connectors on your system board Removing and installing...

Page 62: ...serial port connector 7 PCIe x8 Gen4 slot 8 Processor 9 Processor fan connector 10 Internal speaker connector 11 Memory modules 12 M 2 2230 2280 solid state drive PCIe connector SSD 0 slot 13 M 2 WLAN connector The following image s indicate the location of the system board and provide a visual representation of the installation procedure 62 Removing and installing components ...

Page 63: ...Removing and installing components 63 ...

Page 64: ...rew M3x4 to secure the speaker holder to the system board Next steps 1 Install the internal antenna 2 Install the interposer module 3 Install the heat sink 4 Install the optional I O module 5 Install the solid state drive 6 Install the riser card 7 Install the memory modules 8 Install the processor fan 9 Install the processor 10 Install the speaker 11 Install the wireless card 12 Install the hard ...

Page 65: ...sembly optional 4 Remove the riser card optional 5 Remove the wireless card About this task The following image s indicate the location of the internal antenna and provide a visual representation of the removal procedure Steps 1 Unroute the antenna cable from the routing guides under the EMI shielding along with the chassis using a plastic scribe Removing and installing components 65 ...

Page 66: ... Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the Internal antenna and provides a visual representation of the installation procedure Steps 1 Remove the Aux antenna cable adhesive tape 2 Align the screw holes on the chassis with screw hole on the internal anten...

Page 67: ...Install the hard drive assembly optional 4 Install the side cover 5 Follow the procedure in after working inside your computer Removing the internal antenna location 2 Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover 3 Remove the hard drive assembly optional 4 Remove the riser card optional 5 Remove the wireless card About this task The following ...

Page 68: ...nternal antennae away from the computer Installing the internal antenna location 2 Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the Internal antenna and provides a visual representation of the installation procedure 68 Removing and installing components ...

Page 69: ...Route the antenna cable through the metallic routing guide on the computer Next steps 1 Install the wireless card 2 Install the riser card optional 3 Install the hard drive assembly optional 4 Install the side cover 5 Follow the procedure in after working inside your computer Removing the SMA antenna Location 3 Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove th...

Page 70: ... Remove the single M2x3 5 screw that secures the wireless card shield to the system board 5 Remove the wireless card shield away from the wireless card 6 Unroute the antenna cables from the routing guides on the sides of the system board 7 Remove the M2x3 5 screw that secures the wireless card bracket to the wireless card 8 Disconnect the antenna cables from the connectors on the wireless card 9 S...

Page 71: ...s through the securing clip on the chassis 2 Connect the antenna cables to the wireless card 3 Place the wireless card bracket to secure the antenna cables 4 Align the notch on the wireless card with the tab on the wireless card slot Insert the wireless card into the connector on the system board 5 Replace the M2x3 5 screw to secure the wireless card bracket to the wireless card 6 Align and place ...

Page 72: ...hassis 11 Insert the SMA antenna module through the bottom cover inside the chassis 12 Tighten the nut using the 8 mm wrench or with automatic screw driver 13 Replace the cable protective cover to the SMA antenna Next steps 1 Install the riser card optional 2 Install the hard drive assembly optional 3 Install the side cover 4 Follow the procedure in after working inside your computer 72 Removing a...

Page 73: ...rivers and downloads When troubleshooting downloading or installing drivers it is recommended that you read the Dell Knowledge Based article Drivers and Downloads FAQ 000123347 3 Drivers and downloads 73 ...

Page 74: ...ling base devices Entering BIOS setup program About this task Turn on or restart your computer and press F2 immediately Navigation keys NOTE For most of the System Setup options changes that you make are recorded but do not take effect until you restart the system Table 3 Navigation keys Keys Navigation Up arrow Moves to the previous field Down arrow Moves to the next field Enter Selects a value i...

Page 75: ...wnership Tag Displays the Ownership Tag of the system Signed Firmware Update Displays whether the Signed Firmware Update is enabled on your system Battery Information Primary Displays that battery is primary Battery Level Displays the battery level of the system Battery State Displays the battery state of the system Health Displays the battery health of the system AC Adapter Displays whether the A...

Page 76: ...Device Displays the Bluetooth device information of the system Table 5 System setup options Boot Configuration menu Boot Configuration Boot Sequence Boot mode Displays the boot mode Boot Sequence Displays the boot sequence Secure Digital SD Card Boot Enable or disable the SD card read only boot By default the Secure Digital SD Card Boot option is not enabled Secure Boot Enable Secure Boot Enable o...

Page 77: ...egrated storage device controller By default the RAID On option is enabled Storage interface Port Enablement This page allows you to enable the onboard drives By default the M 2 PCIe SSD option is enabled SMART Reporting Enable SMART Reporting Enable or disable Self Monitoring Analysis and Reporting Technology SMART during system startup By default the Enable SMART Reporting option is not enabled ...

Page 78: ... is disabled Table 10 System setup options Power menu Power Battery configuration Enables the system to run on battery during peak power usage hours Use the table Custom Charge Start and Custom Charge Stop to prevent AC power usage between certain times of each day By default the Adaptive option is enabled Advanced Configuration Enable Advanced Battery Charge Configuration Enable or disable the ad...

Page 79: ...e 11 System setup options Security menu Security TPM 2 0 Security TPM 2 0 Security On Allows you to enable or disable TPM visibility to operating system By default the TPM 2 0 Security On option is enabled Attestation Enable Enables to control whether the Trusted Platform Module TPM Endorsement Hierarchy is available to the operating system By default the Attestation Enable option is enabled Key S...

Page 80: ...change or delete the system password NVMe SSD0 Set change or delete the NVMe SSD0 password Password Configuration Upper Case Letter Reinforces password must have at least one upper case letter By default the option is disabled Lower Case Letter Reinforces password must have at least one lower case letter By default the option is disabled Digit Reinforces password must have at least one digit numbe...

Page 81: ...ashing of the system firmware to previous revisions By default the option is enabled SupportAssist OS Recovery Enable or disable the boot flow for SupportAssist OS Recovery tool in the event of certain system errors By default the option is enabled BIOSConnect Enable or disable cloud Service operating system recovery if the main operating system fails to boot with the number of failures equal to o...

Page 82: ...enabled USB C Warnings Enable Dock Warning Messages By default the option is enabled Fastboot Allows you to configure the speed of the UEFI boot process By default the Minimal option is enabled Extend BIOS POST Time Set the BIOS POST load time By default the 0 seconds option is enabled Table 17 System setup options Virtualization menu Virtualization Intel Virtualization Technology Enable Intel Vir...

Page 83: ...ion is enabled Intel Turbo Boost Technology Enable Intel Turbo Boost Technology Enable or disable the Intel TurboBoost mode of the processor By default the option is enabled Intel Hyper Threading Technology Enable Intel Hyper Threading Technology Enable or disable Hyper Threading in the processor By default the option is enabled Dynamic Tuning Machine Learning Enable Dynamic Tuning Machine Learnin...

Page 84: ...on screen instructions For more information see knowledge base article 000124211 at www dell com support Updating the BIOS in Linux and Ubuntu To update the system BIOS on a computer that is installed with Linux or Ubuntu see the knowledge base article 000131486 at www dell com support Updating the BIOS using the USB drive in Windows About this task CAUTION If BitLocker is not suspended before upd...

Page 85: ...pdate your BIOS from the F12 One Time boot menu you need the following USB drive formatted to the FAT32 file system key does not have to be bootable BIOS executable file that you downloaded from the Dell Support website and copied to the root of the USB drive AC power adapter that is connected to the computer Functional computer battery to flash the BIOS Perform the following steps to perform the ...

Page 86: ... the changes as prompted by the pop up message 5 Press Y to save the changes The computer restarts Deleting or changing an existing system setup password Prerequisites Ensure that the Password Status is Unlocked in the System Setup before attempting to delete or change the existing System and or Setup password You cannot delete or change an existing System or Setup password if the Password Status ...

Page 87: ...e minute 5 Replace the coin cell battery 6 Replace the riser card 7 Replace the side cover Clearing BIOS System Setup and System passwords About this task To clear the system or BIOS passwords contact Dell technical support as described at www dell com contactdell NOTE For information on how to reset Windows or application passwords refer to the documentation accompanying Windows or your applicati...

Page 88: ...esent at the computer terminal when the diagnostic tests are performed For more information see https www dell com support kbdoc 000180971 Running the SupportAssist Pre Boot System Performance Check Steps 1 Turn on your computer 2 As the computer boots press the F12 key as the Dell logo appears 3 On the boot menu screen select the Diagnostics option 4 Click the arrow at the bottom left corner Diag...

Page 89: ... slots If problem persists replace the memory module 2 6 System board Chipset Error Replace the system board 3 1 CMOS battery failure Reset the main battery connection If problem persists replace the main battery 3 2 PCI or Video card chip failure Replace the system board 3 3 BIOS Recovery image not found Flash latest BIOS version If problem persists replace the system board 3 4 BIOS Recovery imag...

Page 90: ...o their primary operating system due to software or hardware failures For more information about the Dell SupportAssist OS Recovery see Dell SupportAssist OS Recovery User s Guide at www dell com serviceabilitytools Click SupportAssist and then click SupportAssist OS Recovery Real Time Clock RTC reset The Real Time Clock RTC reset function allows you or the service technician to recover the recent...

Page 91: ... 2 Turn off the modem 3 Turn off the wireless router 4 Wait for 30 seconds 5 Turn on the wireless router 6 Turn on the modem 7 Turn on your computer System limitations This section contains information about some limitations of this computer Modern standby support limitation Intel System Agent Enhanced Speed Step SAGV always disabled TPM setting through SMMM Modern standby support limitation Compu...

Page 92: ...AGV always disabled For Precision 3260 Compact the SAGV option is disabled by default If enabled your computer will incur additional boot time when memory is added or swapped TPM setting through SMMM When the system board is replaced by default the TPM is enabled and this is applicable for most of the computers in the rest of the world Select the Enable Firmware Integrated TPM For Regional Restric...

Page 93: ... Service Tag or Express Service Code at www dell com support For more information on how to find the Service Tag for your computer see Locate the Service Tag on your computer Dell knowledge base articles for a variety of computer concerns 1 Go to www dell com support 2 On the menu bar at the top of the Support page select Support Knowledge Base 3 In the Search field on the Knowledge Base page type...

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