Cisco Webex User Manual Download

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Webex Desk Camera User Guide

First Published:

2021-02-15

Last Modified:

2021-09-30

Americas Headquarters

Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 527-0883

Summary of Contents for Webex

Page 1: ...ser Guide First Published 2021 02 15 Last Modified 2021 09 30 Americas Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 ...

Page 2: ...he separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product The Cisco implementation of TCP header compressio...

Page 3: ... Install the Webex Desk Camera App 11 Use Your Camera with Webex Apps 13 C H A P T E R 3 Use Your Camera for Webex Meetings and Calls 13 Stop or Resume Your Video During a Webex Call or Meeting 14 Set Your Camera as the Default Video Device for Webex App 14 Set the Microphone on Your Camera as the Default Microphone for Webex App 15 Use Your Camera with the Camera App 17 C H A P T E R 4 Record a V...

Page 4: ...a App 30 Collect Camera Logs with Cisco Accessory Hub 31 Collect Camera Logs with Webex App 32 Collect Camera Logs with Webex Meetings 32 Troubleshoot Your Camera 33 My Computer Doesn t Recognize the Camera 33 I Can t See My Preview on Webex App or Webex Meetings 34 Video Quality is Poor 34 Accessory Hub Can t Detect the Camera 35 Product Safety and Security 37 C H A P T E R 6 Safety and Performan...

Page 5: ...Part 15 19 Statement 38 FCC Part 15 21 Statement 39 FCC Receivers and Class B Digital Statement 39 Cisco Product Security Overview 39 Important Online Information 39 Webex Desk Camera User Guide v Contents ...

Page 6: ...Webex Desk Camera User Guide vi Contents ...

Page 7: ...g and video recording The camera provides up to 4K Ultra HD video and high definition audio With multiple options for resolution and frame rate the camera meets the use cases with Webex App Webex Meetings Cisco Jabber and all popular third party video conferencing and video streaming apps The autofocus face detection and 10x digital zoom enhance your video experience for meeting and video streamin...

Page 8: ...tion The following information is new or changed for each firmware release Table 1 New and Changed Information for Firmware Release 2 4 1 New or Changed Content Feature Configure the Video Image Settings on page 18 Added Best Overview and Saturation setting Table 2 New and Changed Information for Firmware Release 2 3 1 New or Changed Content Feature Stop or Resume Your Video During a Webex Call or...

Page 9: ...e shutter is closed 2 LED indicator Supports Windows Hello via the IR sensor 3 IR camera Indicates the IR camera status Flash red The IR camera is in use by Windows Hello Off The IR camera is not in sue 4 IR LED The audio input channel of the camera You can mute the audio or adjust the input volume from the Webex Desk Camera app 5 Microphones Turns the video stream on or off and blocks the camera ...

Page 10: ...rdware Component at Bottom Description Component Use the 1 4 20 screw thread to mount the camera to a tripod 9 Tripod screw thread Additional Help and Information If you have questions about the functions available on your camera contact your administrator The Cisco website https www cisco com contains more information about the camera For release notes quick reference guide and user guide go to h...

Page 11: ...are warranty and services that you can use during the warranty period Your formal Warranty Statement including the warranties and license agreements applicable to Cisco software is available on Cisco com at this URL https www cisco com go hwwarranty Webex Desk Camera User Guide 5 Your Camera Cisco One Year Limited Hardware Warranty Terms ...

Page 12: ...Webex Desk Camera User Guide 6 Your Camera Cisco One Year Limited Hardware Warranty Terms ...

Page 13: ... on page 10 Install the Webex Desk Camera App on page 11 Best Practices Keep these limitations in mind when you set up and use your Webex Desk Camera Your device needs a dry and well ventilated space Webex Desk Camera operates at 32 to 104 F 0 to 40 C Don t expose the device to water or liquids as they could damage your camera Keep the USB drivers on your computer up to date Make sure the USB port...

Page 14: ...ra with a dry and soft cloth on the surface and the front panel Rough materials may scratch the front panel and affect image clarity Connect Your Camera Your camera gets power from the computer through the USB cable It s shipped with a USB A and a USB C cable Use the cable that fits the USB port on your computer You can mount your camera on your computer on a display screen on a desk stand or on a...

Page 15: ...ounted on a Computer Figure 6 Connection for the Camera Mounted on a Display Screen You can also mount your camera on a tripod as needed If you have a separate tripod refer to its manual for information about how to mount your camera on the tripod Webex Desk Camera User Guide 9 Set Up Your Camera Connect Your Camera ...

Page 16: ...e requirements before you install the camera app Minimum operating system requirements Windows 10 with Universal C Runtime Mac OS X 10 12 CPU i5 2 4 GHz i7 1 9 GHz Intel processor or a processor with the equivalent processing capabilities RAM 8 GB or more Hard drive space for media file storage USB 2 0 port 4K resolutions require a USB 3 0 or USB C port Related Topics Install the Webex Desk Camera...

Page 17: ... OS Make sure that your computer meets or exceeds the minimum requirements For the system requirements see System Requirements of the Camera App on page 10 Procedure Step 1 Download the app installer for your computer operating system Do any of the following actions Go to Cisco Accessory Hub and download the installation file from Accessory Apps Select the version compatible with your operating sy...

Page 18: ...nloading Step 2 Double click the executable file to start the installation Step 3 Follow the onscreen instructions to complete the installation Related Topics Update the Camera App Version 2 2 on page 28 Use Your Camera with the Camera App on page 17 Webex Desk Camera User Guide 12 Set Up Your Camera Install the Webex Desk Camera App ...

Page 19: ...cipants can see you You can select your camera either before you join a meeting or during a meeting Before you begin Close any apps that may use your camera Connect your camera to your computer Procedure Step 1 Choose your camera as the video input device a Click the dropdown arrow on the Stop video or Start video button b Choose Cisco Webex Desk Camera Step 2 Optional Choose the microphone integr...

Page 20: ...o the far right Click Start video from Webex or Webex Meetings Set Your Camera as the Default Video Device for Webex App You can configure Webex App to use your Webex Desk Camera as the default camera for video calls or meetings Before you begin Connect your camera to your computer Procedure Step 1 Click your profile picture and choose Settings Video Step 2 Choose Cisco Webex Desk Camera from the ...

Page 21: ...Click your profile picture and choose Settings Audio Step 2 Choose Microphone Cisco Webex Desk Camera from the Microphone dropdown list Step 3 Optional Adjust the input level by dragging the Volume slider left or right Step 4 Click Save Related Topics Use Your Camera with Webex Set the Microphone on Your Camera as the Default Microphone for Webex App on page 15 Webex Desk Camera User Guide 15 Use ...

Page 22: ...Webex Desk Camera User Guide 16 Use Your Camera with Webex Apps Set the Microphone on Your Camera as the Default Microphone for Webex App ...

Page 23: ...u can record videos of on site events or meetings with the Webex Desk Camera app The recordings are saved as AVI files in the Media folder If you close the shutter the recording stops Note Procedure Step 1 Open the Webex Desk Camera app Step 2 Click Record to start recording Step 3 Click Pause to pause recording Step 4 Click Resume to continue recording Step 5 Click Stop to stop recording Step 6 C...

Page 24: ...iew the pictures you take Related Topics Install the Webex Desk Camera App on page 11 Specify the Media File Directory on page 24 Record a Video on page 17 Configure the Video Image Settings on page 18 Flip the Video Image on page 22 Use Digital Zoom on page 22 Configure the Video Image Settings The Webex Desk Camera is designed to function out of the box You can also adjust the video image settin...

Page 25: ... Best Overview makes sure that you re always properly framed in your video Enable this feature to allow the camera to automatically frame you If you want to customize the field of view setting or use the zoom feature disable this feature Note For optimal performance of the Best Overview feature make sure that you re centered in the frame before you enable this feature This feature supports a resol...

Page 26: ...x480 640x360 512x288 448x240 320x180 256x144 Resolution Choose a frame rate from the drop down list The frame rate is measured with frames per second fps A higher frame rate provides a smoother video display results in higher CPU utilization on your computer and requires more storage to save the recorded video files Choose the frame rate that suits your network and computer The available options v...

Page 27: ...ables automatic focus In autofocus mode the camera adjusts the lens to focus on the subject within the camera view If the autofocus mode is turned off you can manually adjust the focus Drag the slider left to make the lens focus closer and right to focus further Default On Auto focus Enables or disables automatic white balance When auto mode is on the camera examines the lighting condition and det...

Page 28: ...your video image to be in a horizontally reversed view The setting works on video recordings and snapshots as well Procedure Step 1 Open the Webex Desk Camera app Step 2 Click at the top right corner of the video frame Related Topics Install the Webex Desk Camera App on page 11 Use Digital Zoom Use digital zoom when you need a closer look at a person or item When zoomed in you can use the onscreen...

Page 29: ...Step 1 Open the Webex Desk Camera app Step 2 Below the live video frame click Mute Step 3 To resume the audio click Unmute Related Topics Install the Webex Desk Camera App on page 11 Adjust the Microphone Volume on page 23 Adjust the Microphone Volume Adjust your microphone volume if you sound too loud or too quiet during a meeting You can t adjust the volume when muted Procedure Step 1 Open the W...

Page 30: ...mentation Cisco Camera Media Procedure Step 1 Open the Webex Desk Camera app Step 2 On the Advanced tab click Change under Media file location Step 3 Choose the desired folder and click Select Folder Related Topics Record a Video on page 17 Take a Snapshot on page 18 Install the Webex Desk Camera App on page 11 Webex Desk Camera User Guide 24 Use Your Camera with the Camera App Specify the Media F...

Page 31: ...e with the Camera App If you have installed the Webex Desk Camera app version 2 3 the camera app checks for firmware update when you start it If an update is detected the Updates button shows a number 1 or 2 You click Updates Start update to download and install the new firmware For camera app update see Update the Camera App Version 2 2 on page 28 If you re using the Webex Desk Camera app version...

Page 32: ...mera App on page 11 Upgrade the Camera Firmware on Cisco Accessory Hub on page 26 View Camera Information on page 30 Upgrade the Camera Firmware on Cisco Accessory Hub The Cisco Accessory Hub enables you to upgrade the camera firmware through your Google Chrome web browser The tool automatically checks your camera model and current firmware version and gives you the option to upgrade your camera i...

Page 33: ...e Note Step 6 When the upgrade completes wait about 30 seconds for your camera to reboot Related Topics Upgrade the Camera Firmware with the Camera App on page 25 Reset the Camera Settings Perform a factory reset if you want to return the camera to the original settings This can resolve some technical issues Webex Desk Camera User Guide 27 Maintain Your Camera Reset the Camera Settings ...

Page 34: ...s varies with versions Follow the update steps for your camera app version Update the Camera App Version 2 2 When an app update is available the Update button displays in the upper right corner of the app You can view the current app version from Cisco Webex Desk Camera About Cisco Webex Desk Camera on the menu bar The update installation closes the application Note Procedure Step 1 Click the Upda...

Page 35: ...downloads the update in the background The Updates button displays the number of available updates A number 1 indicates that there s an update for either the camera app or for the camera firmware A number 2 indicates that the updates for both the camera app and the camera firmware are available Procedure Step 1 Click the Updates button Step 2 Click Update and restart application Webex Desk Camera ...

Page 36: ...ory Hub on page 26 Camera Logs You can use the camera logs to diagnose and troubleshoot issues with the camera such as dropped frame rates or poor video quality There are several ways you can capture the camera logs Collect camera logs with the Webex Desk Camera app Get camera logs with the Cisco Accessory Hub at https upgrade cisco com accessories Send camera logs with Webex or Webex Meetings Rel...

Page 37: ...Accessory Hub If you encounter issues when using your camera use the Cisco Accessory Hub to get camera logs for troubleshooting The camera logs are saved to the download directory specified in your web browser You can only use Cisco Accessory Hub with Google Chrome version 68 and later Note Procedure Step 1 Connect your camera to your computer Step 2 Go to https upgrade cisco com accessories in yo...

Page 38: ...Meetings on page 32 Collect Camera Logs with Cisco Accessory Hub on page 31 Collect Camera Logs with Webex Meetings If you encounter issues when using your camera with Webex Meetings use the Send Problem Report feature within Webex Meetings to capture camera logs for troubleshooting Procedure Step 1 Click Help Send Problem Report Step 2 Choose a problem type and the meeting or session where you ar...

Page 39: ...to a USB adapter make sure the USB port of the adapter provides both power delivery and data transfer Check if the USB drivers on your computer are up to date Update them if there s a new version available If you are using a computer with Mac OS make sure that the Webex Desk Camera app is allowed to use the camera and the microphone Do the following actions to configure the settings 1 Go to Apple ...

Page 40: ...n page 34 Video Quality is Poor Problem Your video quality that the meeting participants see is poor or subpar Solution Check if the lens gets dirty Clean it with a soft cloth Check your self view image quality on the meeting app or on the camera app If the self view looks good then the problem may be with the network bandwidth Work with your network service provider to test your network performan...

Page 41: ...it to version 86 or later Earlier versions aren t supported Enable Experimental Web Platform features on Chrome Follow these steps 1 Enter chrome flags in your Chrome browser window 2 Scroll down and locate Experimental Web Platform features and enable it 3 Restart Chrome Related Topics Camera Logs on page 30 I Can t See My Preview on Webex App or Webex Meetings on page 34 Webex App or Webex Meeti...

Page 42: ...Webex Desk Camera User Guide 36 Maintain Your Camera Accessory Hub Can t Detect the Camera ...

Page 43: ... these cases we recommend that you take one or more of these actions Move the external device away from the source of the RF or AF signals Route the external device cables away from the source of the RF or AF signals Use shielded cables for the external device or use cables with a better shield and connector Shorten the length of the external device cable Apply ferrites or other such devices on th...

Page 44: ...xed to the equipment and packaging Compliance Information for Japan VCCI Compliance for Class B Equipment Japan JATE Compliance CD DSKPL 5 2 5 3GHz is limited to indoor use only in Japan FCC Compliance Statements The Federal Communications Commission requires compliance statements for the following FCC Part 15 19 Statement This device complies with part 15 of the FCC Rules Operation is subject to ...

Page 45: ...radio TV technician for assistance Cisco Product Security Overview This product contains cryptographic features and is subject to U S and local country laws that govern import export transfer and use Delivery of Cisco cryptographic products does not imply third party authority to import export distribute or use encryption Importers exporters distributors and users are responsible for compliance wi...

Page 46: ...Webex Desk Camera User Guide 40 Product Safety and Security Important Online Information ...

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