Cisco Small Business Pro SPA 504G User Manual Download

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Cisco Small Business Pro

SPA 500 Series IP Phones
Models 501G, 502G, 504G, 508G, and 509G

USER GUIDE

Summary of Contents for Small Business Pro SPA 504G

Page 1: ...Cisco Small Business Pro SPA 500 Series IP Phones Models 501G 502G 504G 508G and 509G USER GUIDE ...

Page 2: ...ress Cisco Systems Cisco Systems Capital the Cisco Systems logo Cisco Unity Collaboration Without Limitation Continuum EtherFast EtherSwitch Event Center Explorer Fast Step Follow Me Browsing FormShare GainMaker GigaDrive HomeLink iLYNX Internet Quotient IOS iPhone iQuick Study IronPort the IronPort logo Laser Link LightStream Linksys MediaTone MeetingPlace MeetingPlace Chime Sound MGX Networkers ...

Page 3: ...1 Before You Begin 12 Phone Connections 12 Connecting the Handset 13 Installing the Stand Optional 13 Mounting the Phone to the Wall Optional 14 Reversing the Handset Retention Tab 18 Connecting the Power 19 Connecting Your Phone to the Network 20 Connecting the Phone to the Wireless Network 20 Connecting a PC to Your Phone Optional 21 Connecting Wired and Wireless Headsets Optional 21 Verifying P...

Page 4: ...ting the Ringer Volume 29 Using Mute 29 Placing or Answering a Call 29 Using Dial Assistance 30 Putting a Call on Hold 30 Resuming a Call 31 Ending a Call 31 Transferring Calls 31 Performing an Attended Transfer 32 Performing an Unattended Blind Transfer 32 Transferring a Held Call to an Active Call 33 Redialing 33 Viewing and Returning Missed Calls 34 Turning the Missed Calls Shortcut On and Off ...

Page 5: ...Call History Lists 46 Viewing the Call History Lists 46 Calling from the Call History Lists 47 Deleting a Number from the Call History Lists 47 Saving a Call History List Number to Your Directory 47 Setting or Changing a Phone Password 48 Accessing Voicemail 48 Chapter 4 Using Advanced Phone Features 49 Configuring Privacy and Security Features 50 Blocking Caller ID 50 Blocking Anonymous Calls 50 ...

Page 6: ...te and Time Parameters on Your Phone 60 Setting Your Phone s Date and Time 60 Using Star Codes 60 Using the Interactive Voice Response Menu on the Cisco SPA 501G 62 Advanced Procedures for Technical Support Personnel 65 Rebooting Your Phone 66 Chapter 5 Using the Web Interface 67 Logging in to the Web Interface 68 Setting Do Not Disturb 69 Configuring Call Forwarding 69 Configuring Call Waiting 70...

Page 7: ...sing the Cisco SPA 500S Attendant Console 77 Connecting the Cisco SPA 500S Attendant Console to the IP Phone 78 Connecting a Single Cisco SPA 500S 79 Connecting a Second Cisco SPA 500S 83 Configuring the Cisco SPA 500S 85 Using the Cisco SPA 500S 86 Monitoring the Cisco SPA 500S 86 Appendix A Where to Go From Here 87 ...

Page 8: ...ribes the concepts and tasks necessary to use and configure your Cisco Small Business Pro IP Phone NOTE The Cisco Small Business Pro IP Phone features vary depending on the type of call control system that you are using This document describes using the Cisco Small Business Pro IP Phones with a SIP phone system such as the Cisco SPA 9000 Voice System or a Broadsoft or Asterisk system If you are us...

Page 9: ...pter 3 Using Basic Phone Functions How to perform basic phone tasks such as placing and answering calls transferring calls setting up call forwarding and picking up calls Chapter 4 Using Advanced Phone Features How to perform advanced phone tasks such as configuring privacy and security features speed dials paging and ring tones Chapter 5 Using the Web Interface How to log in to and use the phone ...

Page 10: ...s The Cisco Small Business Pro IP phones contain Ethernet ports or ports that allow them to be linked to the computer network They also have additional Ethernet ports that allow a computer to be connected to the network through the IP phone Unlike traditional phones Cisco Small Business Pro IP phones require a separate power source You can power the phones by connecting them to a switch that provi...

Page 11: ...e Components The photo above shows the Cisco SPA 509G to illustrate the Cisco Small Business Pro IP Phone features Other models differ See the Overview of the Cisco Small Business Pro IP Phones section on page 3 Numbered objects in the photo are explained in the following table Phone Feature Description 1 Handset Pick up to place or answer a call 2 Message Waiting Indicator Displays solid red when...

Page 12: ...an extension 5 Softkey buttons Press a softkey button to perform the action shown on the label on the LCD screen above Note The Cisco SPA 501G has the following four buttons Redial Dials the last number called Cancel Cancels an action such as a transfer Conference While on a call press to start a conference call and dial another number After the second party answers press Conference again to creat...

Page 13: ...tup button Press to access a menu to configure features and preferences such as your directory and speed dials access your call history and set up functions such as call forwarding For the Cisco SPA 501G accesses the Interactive Voice Response menu which allows you to perform tasks like getting the IP address of the phone See the User Guide documents on Cisco com for more information See the list ...

Page 14: ...es active lines on the phone together delChr Deletes the last number or letter delete Deletes an entire item for example a number from the Call History list dial Dials a number dir Provides access to phone directories dnd Do Not Disturb prevents incoming calls from ringing your phone dnd Clears Do Not Disturb edit Opens an item so that you can edit numbers or letters or enable or disable a feature...

Page 15: ...he Network screen pickup Allows you to answer a call ringing on another extension by entering the extension number phold Puts a call on hold on an active shared line redial Displays a list of recently dialed numbers resume Resumes a call that is on hold save Saves your changes select Selects the highlighted item on the LCD screen starcode Allows you to enter a star code See Using Star Codes on pag...

Page 16: ...Getting Started Cisco SPA 500S Attendant Console Cisco Small Business Pro IP Phone SPA 50X User Guide SIP 9 1 NOTE Menus and options vary depending on phone model Cisco SPA 500S Attendant Console ...

Page 17: ...m provided not shown It obtains power directly from the IP phone and does not require a separate power supply Two Cisco SPA 500S units can be attached to a single IP phone to monitor a total of 64 separate lines For more information on the Cisco SPA 500S see Chapter 6 Using the Cisco SPA 500S Attendant Console Caring for Your Phone The Cisco Small Business Pro IP phones are electronic devices that...

Page 18: ...ections Before You Begin page 12 Phone Connections page12 Connecting the Handset page 13 Installing the Stand Optional page13 Mounting the Phone to the Wall Optional page 14 Connecting the Power page19 Connecting Your Phone to the Network page 20 Connecting a PC to Your Phone Optional page 21 Connecting Wired and Wireless Headsets Optional page 21 Verifying Phone Startup page 22 Upgrading Your Pho...

Page 19: ...ad the safety notices and make sure you have all the phone parts and documentation available NOTE The RJ 11 port marked AUX is reserved for connection with the Cisco SPA 500S Attendant Console that works with the IP phones It is not for use as a telephone line port CAUTION CAUTION Do not plug a telephone line cord into the port marked AUX Phone Connections The following photo shows where you need ...

Page 20: ... the phone cord through the cable slot STEP 4 Insert the other end of the phone cord into the port at the bottom of the handset not shown Installing the Stand Optional NOTE Do not attach the desk stand if you want to mount the phone to the wall If you are attaching a Cisco SPA 500S attendant console attach the console before attaching the desk stand STEP 1 Connect the phone stand by lining up the ...

Page 21: ...one to the Wall Optional Cisco Small Business Pro IP Phone SPA 50X User Guide SIP 14 2 Mounting the Phone to the Wall Optional To mount the phone to the wall you must purchase the MB100 wall mount bracket kit Figure 2 MB100 Wall Mount Kit ...

Page 22: ...r Guide SIP 15 2 STEP 1 To attach the Mounting Bracket MB align the two cleats on the MB with the holes in the phone s base STEP 2 Orient the MB such that the phone s Ethernet and handset ports are accessible after installation STEP 3 Push the MB onto the phone s base Slide the MB upwards to lock it in place ...

Page 23: ...Installing Your Phone Mounting the Phone to the Wall Optional Cisco Small Business Pro IP Phone SPA 50X User Guide SIP 16 2 STEP 4 Optional If a Wi Fi or PoE dongle is installed place in the tray ...

Page 24: ...Installing Your Phone Mounting the Phone to the Wall Optional Cisco Small Business Pro IP Phone SPA 50X User Guide SIP 17 2 Plug in the Ethernet and power cables ...

Page 25: ... screws mounted in the wall Reversing the Handset Retention Tab If you mount the phone to a vertical surface you must reverse the handset retention tab on the phone body so that the handset does not fall off the phone when it is placed on the cradle STEP 1 Push the latch in STEP 2 Slide the retention tab up until it detaches from the phone ...

Page 26: ...e tab 180 and re insert into the phone base The tab now catches the slot in the handset when the handset is placed onto the cradle Connecting the Power If you are using an external power source insert one end of the power cord into an outlet and insert the other end of the power cord into the power port on the phone body ...

Page 27: ...e requires the optional Cisco SPA 9000 Voice System IP Phone PA100 power adapter to provide power to the WBP54G To connect your phone to the Cisco WBP54G STEP 1 Configure the Cisco WBP54G using the Setup Wizard See the instructions in the Wireless G Bridge for Phone Adapters Quick Installation Guide available on cisco com See Appendix A Where to Go From Here for a list of documents and locations S...

Page 28: ...nd Wireless Headsets Optional The IP phones support headsets from different manufacturers For the latest supported models contact your reseller Additional information can be found at the manufacturer s websites http www plantronics com http www jabra com Each brand and type of headset may require different steps for connection Consult the documentation for your particular headset for more informat...

Page 29: ...ne is successfully connected to the network and receives a basic configuration your phone line keys should glow green on models with phone line keys On models with screens the phone displays the standard menu for the phone The date name and number of the phone display on the top line of the LCD screen At the bottom of the LCD screen softkeys are displayed over their associated soft buttons On mode...

Page 30: ... If you are using your phone with an Internet Telephony Service Provider s system do not upgrade your phone s firmware without consulting your service provider Your provider may automatically upgrade your phones without any action on your part necessary To upgrade your phone s firmware do one of the following Download the firmware from the Cisco website and install it from your PC See the followin...

Page 31: ...d enter the model number in the Software Search box Save the firmware to your desktop Get Your Phone s IP Address Before you upgrade you ll need the IP address of the phone you are upgrading To get your IP address Cisco SPA 502G SPA 504G SPA 508G SPA 509G STEP 1 Press the Setup button STEP 2 Scroll to Network and press select STEP 3 Scroll to view Current IP This is the IP address of your phone SP...

Page 32: ...e for the firmware upgrade for example double click upg spa504 6 2 0 exe STEP 3 Click Continue after reading the message regarding upgrading and your service provider STEP 4 Enter the IP address of your phone and verify the address of your PC STEP 5 Click OK The system displays information about your phone s current software and hardware STEP 6 Click Upgrade to begin the upgrade NOTE Do not discon...

Page 33: ...on Hold page 30 Resuming a Call page 31 Ending a Call page 31 Transferring Calls page 31 Redialing page 33 Viewing and Returning Missed Calls page 34 Turning the Missed Calls Shortcut On and Off page 35 Forwarding Calls page 35 Setting Do Not Disturb page 38 Turning Call Waiting On and Off page 39 Picking Up a Call page 40 Parking a Call page 41 Placing a Three Way Conference Call page 42 Using th...

Page 34: ...d dial the number to place a call or press the headset button to answer a ringing call To use a wireless headset lift the receiver off hook before speaking or listening through the headset Switching Between the Handset Headset Speakerphone During a Call Any of these audio devices can be used during a call Only one device at a time can be used The handset can be on the hook when using the speakerph...

Page 35: ... disable the feature STEP 5 Press ok STEP 6 Press save Choosing Your Preferred Audio Device This option designates the headset or speaker phone as the preferred audio device when the handset is not used NOTE Does not apply to the Cisco SPA 501G To choose your preferred audio device STEP 1 Press the Setup button STEP 2 Select Preferences STEP 3 Choose Preferred Audio Device and press edit STEP 4 Pr...

Page 36: ...1G model Adjusting the Ringer Volume To adjust the ringer volume press the Volume button when the handset is on the phone and the speaker button is off Press Save except on the Cisco SPA 501G model Using Mute To mute the phone microphone speaker or headset microphone press the Mute button on the phone The button glows red Press the Mute button again to unmute If no audio device is on pressing the ...

Page 37: ... softkey Cisco SPA 502G Using Dial Assistance If dial assistance is enabled when placing calls you ll see a list of matching recently dialed or received phone numbers on the screen after you begin dialing NOTE Does not apply to the Cisco SPA 501G If you want to choose one of these numbers STEP 1 Use the navigation button to scroll down and highlight a phone number on the LCD screen STEP 2 Press di...

Page 38: ...ing the speakerphone press the Speaker button If you are using the headset either press the Headset button wired or replace the receiver wireless Transferring Calls You can perform the following types of transfers Attended Transfer You call the person to whom you are transferring the call and either transfer the call while the phone is ringing wait for the person to answer before transferring the ...

Page 39: ... first call is disconnected If you misdial use the delChar clear or cancel key not applicable to the Cisco SPA 502G to make your changes before the call is transferred STEP 3 Press xfer after the phone begins to ring or at any time after the phone is answered Cisco SPA 501G STEP 1 During an active call press the Transfer button STEP 2 Enter the number to which you want to transfer the call STEP 3 ...

Page 40: ...ou have only one call on hold the call is transferred to the active party and you are disconnected If you have more than one call on hold choose the held call you want to transfer by pressing the line button of the call on hold Redialing Cisco SPA 502G SPA 504G SPA 508G SPA 509G To redial the last number called press the redial softkey twice To redial another number STEP 1 Press the redial softkey...

Page 41: ... and press dial If the LCD screen does not show a missed call you can return a call from the Missed Call list a Press the Setup button b Select Call History c Select Missed Calls d Choose the call you want to return and press dial NOTE If the call was from a long distance number you may have to edit the call before returning it Press the edit softkey to edit the call and use the softkey buttons an...

Page 42: ...2 Select Preferences STEP 3 Choose Miss Call Shortcut and press edit STEP 4 Press y n to enable or disable the feature STEP 5 Press ok STEP 6 Press save Forwarding Calls You can forward all calls forward calls when the phone is busy or forward calls when there is no answer You can also set call forwarding options from your PC using the IP Phone Web Interface see the Configuring Call Forwarding sec...

Page 43: ...r code Press 72 and enter the number to which to forward all calls Using the Setup button STEP 1 Press the Setup button and select Call Forward CFWD All Number STEP 2 Press edit STEP 3 Enter a number to which to forward all calls for example your voice mailbox another extension or an outside line If forwarding calls to an outside line be sure to use any access and area codes required STEP 4 Press ...

Page 44: ... Forwarding Calls When You Don t Answer the Phone Using the star code Press 92 and enter the number to which to forward calls Using the Setup button STEP 1 In the Call Forward Screen make sure CFWD No Ans Number is highlighted and press the edit softkey STEP 2 Enter vm for voice mail or a number to which to forward all calls for example another extension or an outside line If forwarding calls to a...

Page 45: ...ward no answer Setting Do Not Disturb Use the Do Not Disturb feature to prevent incoming calls from ringing your phone If you have voice mail configured incoming callers immediately reach voice mail If voice mail is not configured callers hear a busy signal or message You can also set Do Not Disturb from your PC using the IP Phone Web Interface see the Setting Do Not Disturb section on page 69 NOT...

Page 46: ...o deactivate Do Not Disturb press the dnd softkey Using the Setup button You can also deactivate Do Not Disturb by pressing the Setup button and selecting Preferences Do Not Disturb Using the star code Enter 79 to deactivate Do Not Disturb Turning Call Waiting On and Off Call waiting alerts you when you are on a call by ringing your phone and displaying a status message that another call is ringin...

Page 47: ...vate call waiting for that call Enter 57 to deactivate call waiting Enter 72 before dialing a number to deactivate call waiting for that call Picking Up a Call You can pick up a call that is ringing at another extension Depending on the way your phone network is configured you can pick up a call in the following ways Pick up a call that is ringing at an extension in your group using the grPick sof...

Page 48: ...o pick up a call ringing at an extension that is configured on one of the line buttons on your phone press the flashing line button Parking a Call You can park a call on a designated line so that another person in your company can pick up the call The call is active until it is unparked or the caller hangs up NOTE Not available on the Cisco SPA 501G To park a call STEP 1 While on an active call pr...

Page 49: ... is picked up on your phone To view a list of parked calls and unpark from the list STEP 1 Press the Setup button STEP 2 Select Call Park Status STEP 3 Choose the parked call you want to retrieve and press unpark Placing a Three Way Conference Call You can perform conference calls by calling both numbers and pressing the conf softkey conferencing an active and held call using the confLX softkey no...

Page 50: ...umber STEP 3 Press the Conference button again All three parties are connected in the conference call When you hang up the other two parties are disconnected Conferencing a Held Call with an Active Call NOTE Does not apply to the Cisco SPA 501G If you have a call on hold and an active call you can create a conference call between the active call the call on hold and you With an active call and one...

Page 51: ...otocol LDAP NOTE Not available for the Cisco SPA 501G Using Your Personal Directory To access the Phone Directory press the dir softkey or press the Setup button and select Directory You can also view and edit the directory from your PC using the IP Phone Web Interface See the Using Your Personal Directory section on page 72 To add a new entry to the directory STEP 1 In the Directory screen when N...

Page 52: ...he directory STEP 5 Press save to save the entry Using the Corporate Directory NOTE Depending on your Internet Telephony Service Provider or corporate network setup you may not have a corporate directory available to you To use the corporate directory STEP 1 Press the dir softkey or press the Setup button and select Directory STEP 2 Select Corporate Directory STEP 3 Choose and entry and press the ...

Page 53: ...the IP Phone Web Interface See the Viewing Call History Lists section on page 72 NOTE You can only view call history lists for the Cisco SPA 501G using the IP Phone Web Interface Viewing the Call History Lists To view the Call History lists STEP 1 Press the Setup button STEP 2 Select Call History STEP 3 Select the Call History list you want to view Available Call History lists are Redial List Show...

Page 54: ...tkey to edit the call and use the softkey buttons and keypad to edit the number Deleting a Number from the Call History Lists STEP 1 In the Redial Answered Calls or Missed Calls list choose the call STEP 2 Press delete STEP 3 Press OK Saving a Call History List Number to Your Directory STEP 1 In the Redial Answered Calls or Missed Calls list choose the call STEP 2 Use the navigation button to scro...

Page 55: ...one with the correct voicemail number so that pressing the Messages button automatically dials your voicemail system If you need to change the number for your voicemail for example if your phone is not part of a Cisco SPA 9000 Voice System and you have external voicemail perform the following steps STEP 1 Press the Setup button STEP 2 Scroll to Voice Mail and press select STEP 3 Enter the number t...

Page 56: ...atures page 50 Creating Speed Dials page 52 Using Speed Dials page 54 Using the Paging Feature page 54 Monitoring Accessing Another Phone from Your Phone page 55 Customizing Your LCD Screen page 56 Using Ring Tones page 59 Configuring Date and Time Parameters on Your Phone page 60 Using Star Codes page 60 Using the Interactive Voice Response Menu on the Cisco SPA 501G page 62 Advanced Procedures f...

Page 57: ...Caller ID You can block Caller ID from your phone so that your phone number will not appear to the person you call Using the Setup button STEP 1 Press the Setup button STEP 2 Select Preferences STEP 3 Choose Block Caller ID and press edit STEP 4 Press y n to choose yes STEP 5 Press ok STEP 6 Press save Using the star code Press 67 before dialing the number Caller ID blocking will remain enabled un...

Page 58: ...bled until you enter 87 Using Secure Call With the secure call feature the active call is encrypted so that others cannot eavesdrop Before enabling Secure Call ask your service provider if Secure Call is available Using the Setup button not applicable to Cisco SPA 501G STEP 1 Press the Setup button STEP 2 Select Preferences STEP 3 Choose Secure Call and press edit STEP 4 Press y n to choose yes ST...

Page 59: ...irectory and Call History lists NOTE Dial assistance is not available on the Cisco SPA 501G To enable dial assistance STEP 1 Press the Setup button STEP 2 Select Preferences STEP 3 Choose Dial Preferences and press edit STEP 4 Press y n to choose yes STEP 5 Press ok STEP 6 Press save If dial assistance is enabled when placing calls use the navigation button to scroll down highlight a phone number ...

Page 60: ...he Cisco SPA 501G create speed dials using the IP Phone Web Interface Creating Speed Dials on Unused Line Buttons STEP 1 Press the unused line button and hold down for three seconds The Define Speed Dial window displays STEP 2 Enter the name for the speed dial STEP 3 Press the Down Arrow key to reach the phone number field Enter the phone number and press Save STEP 4 After creating the speed dial ...

Page 61: ...one keypad for the speed dial then press Dial Press the Setup button select Speed Dial choose the number and press Dial Cisco SPA 504G SPA508G SPA509G Press the unused line button you have configured for a speed dial Cisco SPA 501G Press the number on the phone keypad for the speed dial and wait a few seconds Using the Paging Feature Your IP phone can automatically answer pages from other Cisco IP...

Page 62: ... are configured To page this group dial 96 plus the number of the paging group Configuring Auto Answer To configure your phone to auto answer pages STEP 1 Press the Setup button STEP 2 Select Preferences STEP 3 Choose Auto Answer Page and press edit STEP 4 Press y n to choose yes STEP 5 Press ok STEP 6 Press save Monitoring Accessing Another Phone from Your Phone Your system administrator may conf...

Page 63: ... to the Cisco SPA 502G Customizing Your LCD Screen NOTE Not available on the Cisco SPA 501G You can customize your LCD screen in several ways Changing the LCD Screen Contrast You can also change your LCD screen contrast from your PC using the IP Phone Web Interface See Changing the LCD Contrast on page 75 To adjust the contrast of the LCD screen STEP 1 Press the Setup button scroll to highlight LC...

Page 64: ...ct Preferences STEP 3 Choose Back Light Timer and press edit STEP 4 Press Option to choose the desired setting 10 seconds 20 seconds 30 seconds always on STEP 5 Press ok STEP 6 Press save Configuring the Phone Screen Saver You can enable your phone s screen saver and specify its appearance and the amount of time for the phone to be idle before it begins Some of these options can be configured from...

Page 65: ...t STEP 2 Enter the time in seconds to wait before the screen saver starts STEP 3 Press ok STEP 4 Press save To change your screen saver picture STEP 1 In Screen Saver Mode choose Screen Saver Icon and press edit STEP 2 Press option multiple times to display the choices available until the one you want is displayed Options are Background Picture Displays your phone s background picture Station Time...

Page 66: ... immediately activate it Using Ring Tones NOTE Not available on the Cisco SPA 501G Each extension of your phone can have a different ring tone You can also create your own ring tones Changing Your Ring Tone To change a ring tone STEP 1 Press the Setup button STEP 2 Select Ring Tone STEP 3 Choose the extension for which to choose a ring tone and press change STEP 4 Scroll through the ring tones and...

Page 67: ...the time in the following format hh mm ss this will display as h mm STEP 5 If the time does not display am a or pm p correctly adjust with Offset To change from a m to p m enter 12 00 00 to change from p m to a m enter 12 00 00 STEP 6 Press save You can set just one of these choices if necessary Using Star Codes Your IP phone can support numerous star codes to access phone supplementary services T...

Page 68: ...l page 41 56 Activate call waiting See Turning Call Waiting On and Off page 39 57 Deactivate call waiting See Turning Call Waiting On and Off page 39 66 Activate Call Back Causes the IP phone to repeatedly dial a busy number until the called party rings or answers The IP phone then alerts you that the call has gone through 67 Block Caller ID See Blocking Caller ID page 50 68 Unblock Caller ID See ...

Page 69: ...s the Setup button Enter the IVR option by pressing the numbers of the option then press Some menus require entering of further information or numbers 78 Activate Do Not Disturb See Setting Do Not Disturb page 38 79 Deactivate Do Not Disturb See Setting Do Not Disturb page 38 86 Deactivate Call Back 87 Deactivate anonymous call blocking See Blocking Anonymous Calls page 50 90 Activate Call Forward...

Page 70: ...he web server listens Defaults to 80 180 Recites the IP multicast address used by the Cisco SPA 9000 to communicate with the IP phone 220 Recites the method of call control SIP or SPCP 221 Set call control enter the value for the call control method you want then press 0 SIP 1 SPCP To save press 1 to review press 2 to re enter press 3 to exit press 73738 Restore the phone to the factory default so...

Page 71: ...o review press 2 to re enter press 3 to exit press NOTE DHCP must be disabled to use this option if DHCP is not disabled you receive an error message 161 Set the address of the primary Domain Name Server DNS Enter the address use to enter the value then press To save press 1 to review press 2 to re enter press 3 to exit press 181 Set the IP multicast address used by the Cisco SPA 9000 to communica...

Page 72: ...ection on page 62 STEP 1 Press the Setup button STEP 2 Choose from the following options Network This setting is to configure and troubleshoot the network You should not change this settings unless directed to by your Administrator as this can seriously alter your phone s functions Product Info This setting displays the product name serial number software version hardware version MAC address and C...

Page 73: ...ystem administrator Rebooting Your Phone This setting is to configure and troubleshoot the network You should not change this settings unless directed to by your phone administrator as this can negatively affect your phone s function To reboot your phone Cisco SPA 502G SPA 504G SPA 508G SPA 509 STEP 1 Press the Setup button STEP 2 Scroll to Reboot and press select STEP 3 Press ok Cisco SPA 501G ST...

Page 74: ...ing sections Logging in to the Web Interface page 68 Setting Do Not Disturb page 69 Configuring Call Forwarding page 69 Configuring Call Waiting page 70 Blocking Caller ID page 71 Blocking Anonymous Calls page 71 Using Your Personal Directory page 72 Viewing Call History Lists page 72 Creating Speed Dials page 73 Accepting Text Messages page 73 Adjusting Audio Volume page 74 Changing the LCD Contr...

Page 75: ...pen Internet Explorer STEP 3 Enter the IP address in the browser s toolbar The web interface has four main tabs Voice Contains information about your phone including the following sub tabs Info Contains system and phone information read only System Allows you to configure a password and network settings Phone Allows you to enable the screen saver User Contains settings for call forwarding speed di...

Page 76: ...s not configured callers hear a busy signal or message To set Do Not Disturb STEP 1 Log in to the web interface STEP 2 In the Voice tab click the User tab STEP 3 Under Supplementary Services locate the Do Not Disturb field STEP 4 Choose Yes to turn on Do Not Disturb STEP 5 At the bottom of the page click Submit All Changes NOTE You can turn off Do Not Disturb from your phone or from the web interf...

Page 77: ...s to delay forwarding calls if there is no answer at your phone Enter the number of seconds to delay STEP 4 At the bottom of the page click Submit All Changes Configuring Call Waiting Call waiting alerts you when you are on a call by ringing and displaying a status message that you have another incoming call If you turn call waiting off incoming calls do not ring your phone if you are on another c...

Page 78: ...or no to enable or disable STEP 5 At the bottom of the page click Submit All Changes Blocking Anonymous Calls Blocking anonymous calls prevents calls with unknown Caller ID from ringing your phone For example if a caller set his phone to not display Caller ID the call is considered anonymous These callers receive a busy signal or message To block anonymous calls STEP 1 Log in to the web interface ...

Page 79: ...ry tab A window appears with the Personal Directory listings for your phone To enter a new item into the directory STEP 1 select the line and enter the information in the following format n Marketing p 5045551212 where n indicates the name for the entry and p indicates the phone number including area code STEP 2 At the bottom of the page click Submit Changes Viewing Call History Lists To view Call...

Page 80: ...it a numerical speed dial STEP 1 Log in to the web interface STEP 2 In the Voice tab click the User tab STEP 3 Under Speed Dial enter the speed dial numbers you want to create or edit STEP 4 Click Submit All Changes Accepting Text Messages Your phone can accept text messages from some IP phones or services To accept text messages from other IP phones STEP 1 Log in to the web interface STEP 2 In th...

Page 81: ...tab STEP 3 Under Supplementary Services in the Text Message from 3d Party field choose yes STEP 4 Click Submit All Changes Adjusting Audio Volume STEP 1 Log in to the web interface STEP 2 In the Voice tab click the User tab Under Audio Volume you can adjust the following settings Ringer Volume Speaker Volume Handset Volume Headset Volume Enter a volume between 1 and 10 with 1 being the lowest STEP...

Page 82: ...nd 10 with 1 being low contrast STEP 4 Click Submit All Changes Configuring the Phone Screen Saver NOTE Not applicable to the Cisco SPA 501G To configure the phone screen saver STEP 1 Log in to the web interface STEP 2 In the Voice tab click the Phone tab Under General you can configure the following Screen Saver Enable Turns the screen saver on and off Screen Saver Wait The number of seconds that...

Page 83: ...ess Pro IP Phone SPA 50X User Guide SIP 76 5 A moving padlock icon When the phone is locked the status line displays a scrolling message Press any key to unlock your phone A moving phone icon The station date and time in the middle of the screen STEP 3 Click Submit All Changes ...

Page 84: ...Pro IP Phone SPA 50X User Guide SIP 77 Using the Cisco SPA 500S Attendant Console This chapter describes how to install and use the Cisco SPA 500S Attendant Console with your IP Phone Figure 1 Cisco SPA 500S Attendant Console ...

Page 85: ...ield and Asterisk Line Monitoring The Cisco SPA 500S attaches to the IP phone with the attachment arm provided It obtains power directly from the IP phone and does not require a separate power supply Two Cisco SPA 500S units can be attached to a single IP phone to monitor a total of 64 separate lines Connecting the Cisco SPA 500S Attendant Console to the IP Phone To connect the Cisco SPA 500S Atte...

Page 86: ...mall Business Pro IP Phone SPA 50X User Guide SIP 79 6 Connecting a Single Cisco SPA 500S STEP 1 Turn both the IP phone and Cisco SPA 500S face down STEP 2 Align the screw hole in the IP phone with one of the holes on the attachment arm STEP 3 Insert the pegs on the attachment arm into the peg holes on the IP phone ...

Page 87: ...all Business Pro IP Phone SPA 50X User Guide SIP 80 6 STEP 4 Using an attachment arm screw secure the attachment arm to the IP phone STEP 5 Align the right screw hole in the Cisco SPA 500S with the unused hole on the attachment arm STEP 6 Insert the pegs on the attachment arm into the peg holes on the Cisco SPA 500S ...

Page 88: ...UTION Do not plug a telephone line cord into the AUX port Use only the auxiliary cable provided with the Cisco SPA 500S STEP 8 Locate the AUX IN port on the back of the Cisco SPA 500S Connect one end of the auxiliary cable to this port STEP 9 Locate the AUX port on the back of the IP phone Connect the other end of the auxiliary cable to this port The Cisco SPA 500S is powered by the auxiliary cabl...

Page 89: ...ng the Cisco SPA 500S Attendant Console to the IP Phone Cisco Small Business Pro IP Phone SPA 50X User Guide SIP 82 6 STEP 10 Route the auxiliary cable inside the cable slot of the Cisco SPA 500S STEP 11 Attach the appropriate desktop stand to each unit ...

Page 90: ...S on page 85 STEP 1 Attach the first Cisco SPA 500S to the IP phone and connect the auxiliary cable as described in the Connecting the Cisco SPA 500S Attendant Console to the IP Phone section on page 78 STEP 2 Align the left screw hole in the first Cisco SPA 500S with one of the holes on the attachment arm STEP 3 Insert the pegs on the attachment arm into the peg holes on the Cisco SPA 500S STEP 4...

Page 91: ...SPA 500S STEP 7 Locate the AUX OUT port on the back of the first Cisco SPA 500S Connect one end of the auxiliary cable to this port STEP 8 Locate the AUX IN port on the back of the second Cisco SPA 500S Connect the other end of the auxiliary cable to this port STEP 9 Route the auxiliary cable inside the cable slot The Cisco SPA 500S is powered by the auxiliary cable with the IP phone no additional...

Page 92: ...n this document To configure the Cisco SPA 500S If the Cisco SPA 500S and attached IP phone are part of a Cisco SPA 9000 Voice System we recommend that you use the Cisco SPA 9000 Setup Wizard For instructions on using the Setup Wizard see the System Configuration Using the SPA 9000 Setup Wizard document on Cisco com See Appendix B Where to Go From Here for the link to this document If you want to ...

Page 93: ...nging Orange steady The line is not registered there is a problem with phone connectivity Orange blinking The line is not configured properly Off The line is not configured Transfer an active call by pressing the line button on the Cisco SPA 500S This requires that the line button is configured as a speed dial for the number to which you are transferring Dial a configured extension by pressing the...

Page 94: ...d www cisco com support Phone Support Contacts www cisco com en US support tsd_cisco_small_ business_support_ center_contacts html Software Downloads Login Required Go to tools cisco com support downloads and enter the model number in the Software Search box Product Documentation IP Phone www cisco com en US products ps10499 tsd_products_support_series_home html Accessories http cisco com en US pr...

Page 95: ...n of your Cisco IP Phone Cisco SPA 9000 Voice System Administration Guide Administration and configuration of the Cisco SPA 9000 Voice System Cisco SPA 9000 Voice System Using Setup Wizard Installation and Configuration Guide Installing the Cisco SPA 9000 Voice System using the setup wizard Cisco SPA 9000 Voice System Web UI Based Product Installation and Configuration Guide Installing the Cisco S...

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Cisco Small Business Pro SPA 504G, User Manual

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Summary of Contents for Small Business Pro SPA 504G

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