Cisco CP-8832 User Manual Download

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REVIEW DRAFT - CISCO CONFIDENTIAL

Cisco IP Conference Phone CP-8832 User Guide

First Published:

2017-06-30

Americas Headquarters

Cisco Systems, Inc.
170 West T

asman Drive

San Jose, CA 95134-1706
USA
http://www

.cisco.com

Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883

Summary of Contents for CP-8832

Page 1: ... Cisco IP Conference Phone CP 8832 User Guide First Published 2017 06 30 Americas Headquarters Cisco Systems Inc 170 West T asman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 ...

Page 2: ...for help Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California Berkeley UCB as part of UCB s public domain version of the UNIX operating system All rights reserved Copyright 1981 Regents of the Univer...

Page 3: ...Extension from Another Phone 6 Self Care Portal 6 Speed Dial Numbers 7 Cisco IP Phone 8832 Buttons and Hardware 8 Phone Firmware and Upgrades 9 Postpone a Phone Upgrade 9 View the Progress of a Phone Firmware Upgrade 10 Additional Help and Information 10 Accessibility Features 10 Troubleshooting 10 Find Information About Your Phone 11 Report Call Quality Issues 11 Report All Phone Issues 11 Lost P...

Page 4: ... Expansion Microphone 17 Hold Calls 18 Put a Call on Hold 18 Answer a Call Left on Hold for Too Long 18 Swap Between Active and Held Calls 19 Forward Calls 19 Transfer Calls 19 Transfer a Call to Another Person 19 Consult Before You Complete a Transfer 20 Conference Calls and Meetings 20 Add Another Person to a Call 20 Swap Between Calls Before You Complete a Conference 21 View and Remove Conferen...

Page 5: ...the Corporate Directory 29 Personal Directory 29 Sign In and Out of a Personal Directory 30 Add a New Contact to Your Personal Directory 30 Search for a Contact in Your Personal Directory 31 Call a Contact in Your Personal Directory 31 Assign a Fast Dial Code to a Contact 31 Call a Contact with a Fast Dial Code 32 Edit a Contact in Your Personal Directory 32 Remove a Contact from Your Personal Dir...

Page 6: ...Adjust the Volume During a Call 42 C H A P T E R 8 Product Safety and Security 43 Safety and Performance Information 43 Power Outage 43 External Devices 43 Ways to Provide Power to Your Phone 44 Phone Behavior During Times of Network Congestion 44 FCC Compliance Statements 44 FCC Part 15 21 Statement 44 FCC RF Radiation Exposure Statement 44 FCC Receivers and Class B Digital Statement 45 Cisco Pro...

Page 7: ... and Information page 10 Cisco IP Conference Phone 8832 Draft comment Design Team The image needs to be updated for the 8832 This paragraph was copied from Braavos Please verify any changes specific to Volantis The Cisco IP Conference Phone 8832 enhances people centric communications It comnbines superior high definition HD audio performance and 360 degree coverage for larger sized conference room...

Page 8: ...s color interface softkey buttons to access user functions Draft comment The statement above that users can be heard clearly from up to 7 feet away is for Braavos What is the distance for Volantis if it s different The phone is available in charcoal and white Two wired expansion microphones are included with your conference phone Placing the wired expansion microphones away from the base unit prov...

Page 9: ...idspan cable is not currently available Note The following figure shows the PoE and midspan cable power options Figure 2 Conference Phone Power Options Connect to the Network You need to connect the conference phone to the telephone network Wired connection The phone is plugged into the network using an Ethernet cable Wireless connection The Cisco IP Conference Phone 8832 can use Wi Fi to connect ...

Page 10: ...m from the base unit Procedure Step 1 Plug the end of the microphone cable into the port on the side of the conference phone Step 2 Position the table mount plate on the table surface location where you want to place the microphone Draft comment Design team The ID spec says that the user will be instructed where to adhere the plates during setup Is there a setup wizard telling users where to place...

Page 11: ... Enter your PIN or password in the PIN or Password field then press Submit Sign In to Your Extension from Another Phone You can use Cisco Extension Mobility to sign in to a different phone in your network and have it act the same as your phone After you sign in the phone adopts your user profile including your phone lines features established services and web based settings Your administrator sets...

Page 12: ...fore you access it on your phone The following table describes some specific features that you configure with the Self Care portal For more information see the Self Care portal documentation for your call control system Description Features Use the number that will receive calls when call forward is enabled on the phone Use the Self Care portal to set up more complicated call forward functions for...

Page 13: ...ow For example two commas represent a pause of 4 seconds The rules for dial strings are Use the comma to separate the parts of the dial string An authorization code must always precede a billing code in the speed dial string A single comma is required between the authorization code and the billing code in the string A speed dial label is required for speed dials with authorization codes and additi...

Page 14: ... 1234 9876 56789 Related Topics Calls That Require a Billing Code or Authorization Code on page 15 Cisco IP Phone 8832 Buttons and Hardware The following figure shows the Cisco IP Conference Phone 8832 Draft comment Design team the image below is the 7832 We need to update the image to reflect 8832 Figure 3 Cisco IP Conference Phone 8832 Buttons and Features Cisco IP Conference Phone 8832 User Gui...

Page 15: ... phone comes with firmware already installed which is specific to the call control system that your phone uses Occasionally your administrator upgrades the phone firmware for you This upgrade happens when you are not using your phone because the phone resets to use the new firmware Postpone a Phone Upgrade When new firmware is available the Ready to upgrade window is displayed on your phone and a ...

Page 16: ...ort pages refers to the web pages that you can access to set up certain features For Cisco Unified Communications Manager Release 10 0 and later these pages are the Self Care Portal For Cisco Unified Communications Manager Release 9 1 and earlier these pages are the User Options web pages Cisco is committed to designing and delivering accessible products and technologies to meet the needs of your ...

Page 17: ...ss Report Step 2 Scroll and select the item that closely matches your problem Step 3 Press the Select softkey to send the information to your system administrator Report All Phone Issues You can use the Cisco Collaboration Problem Report Tool PRT to collect and send phone logs and to report problems to your administrator If you see a message that the PRT upload has failed the problem report is sav...

Page 18: ...ot work as you expect When the phone reconnects to the call control system you ll be able to use your phone normally again Cisco One Year Limited Hardware Warranty Terms Special terms apply to your hardware warranty and services that you can use during the warranty period Your formal Warranty Statement including the warranties and license agreements applicable to Cisco software is available on Cis...

Page 19: ...20 Intercom Calls page 22 Supervise and Record Calls page 23 Prioritized Calls page 24 Phone Calls with Mobile Connect page 26 Make Calls Your Cisco IP Phone works just like a regular phone But we make it easier for you to make calls Make a Call Use your phone just like any other phone to make a call Procedure Enter a number and press Call Cisco IP Conference Phone 8832 User Guide 13 ...

Page 20: ...re line buttons set up for speed dialing Speed dial codes Dial a phone number from a code sometimes referred to as abbreviated dialing Related Topics Self Care Portal on page 6 Speed Dial Numbers on page 7 Make a Speed Dial Call with Your Conference Phone Before You Begin Set up speed dial codes in the Self Care portal Procedure Step 1 Press down on the Navigation bar Step 2 Select a speed dial en...

Page 21: ...tion Code Your administrator may require that you enter a billing code or authorization code or both codes after you dial a phone number The billing code called a Client Matter Code is used for accounting or billing purposes The authorization code called a Forced Authorization Code controls access to certain phone numbers When a billing code is required the phone displays Enter Client Matter Code ...

Page 22: ...iting on Your Conference Phone When you re on an active call you know that a call is waiting when you hear a single beep and see a message on the conference phone screen Procedure Select the incoming call and press Answer Decline a Call You can send an active or ringing call to your voicemail system or to a preset phone number Procedure Press Decline Turn On Do Not Disturb Use do not disturb DND t...

Page 23: ...trator Your phone sends a silent notification message to your administrator with information about the call Procedure Press MCID Mute Your Call While you are on a call you can mute the audio so that you can hear the other person but they cannot hear you When you have a call muted the LED bar lights red Procedure Step 1 Step 2 Press Mute again to turn mute off Mute the Expansion Microphone You can ...

Page 24: ...stead of the standard square button Do I need to generate a new graphic specifically for the round mute button on the expansion mic or is this close enough Hold Calls Put a Call on Hold You can put an active call on hold and then resume the call when you re ready Procedure Step 1 Step 2 To resume a call from hold press Resume Answer a Call Left on Hold for Too Long When you leave a call on hold to...

Page 25: ...an transfer an active call to another person Transfer a Call to Another Person When you transfer a call you can stay on the original call until the other person answers This gives you an opportunity to talk privately with the other person before you remove yourself from the call If you don t want to talk then transfer the call before for the other person answers You can also swap between both call...

Page 26: ...o return to the held call Step 4 Press Transfer to complete the transfer Conference Calls and Meetings You can talk with several people in a single call You can dial another person and add them to the call If you have multiple phone lines you can join two calls across two lines You can talk with several people in a single call You can dial another person and add them to the call When you add more ...

Page 27: ...s If you create a conference you can view the details of the last 16 participants who join the conference You can also remove participants Procedure Step 1 While you are in a conference press Details to view a list of participants Step 2 Optional Highlight a participant and press Remove to drop the participant from the conference Scheduled Conference Calls Meet Me You can host or join a conference...

Page 28: ...r Braavos 7832 indicates that intercom is not supported Is this the same for Volantis 8832 When you place an intercom call the recipient s phone answers the call automatically with mute activated whisper mode Your message is broadcast through the recipient s speakerphone headset or handset if one of these devices is active After receiving the intercom call the recipient can start two way audio con...

Page 29: ...nd the call Supervise and Record Calls You can supervise and record a call But you must have a minimum of three people on a line the person calling the chaperone and the person called Draft comment Design team Review for the 7832 UG indicates that chaperone is not supported Is that also the case with the 8832 Volantis The chaperone answers a call creates a conference call and monitors and records ...

Page 30: ...alled multilevel precedence and preemption MLPP Draft comment Design Team The review for the Braavos User Guide indicates that MLPP Priority is not supported on Braavos Is this also the case on Volantis Your administrator sets up the priorities that you can use and determines whether you need special sign in information When a high priority call rings on your phone you see the priority level on th...

Page 31: ...d you re notified if you ve entered them incorrectly Procedure Step 1 Press PrecLevel Step 2 Select a priority level for the call Step 3 Optional Enter your credentials on the authorization screen Step 4 Enter the destination number You see the precedence level icon on the phone screen and you hear the precedence ringback tone Answer a Priority Call If you hear a special ring that s faster than us...

Page 32: ... sent to your mobile phone When you enable additional phones Your desk phone and your additional phones receive calls simultaneously When you answer the call on your desk phone the additional phones stop ringing disconnect and display a missed call message When you answer the call on one additional phone the other additional phones and desk phone stop ringing and disconnect A missed call message s...

Page 33: ...l is still connected to your mobile phone Before You Begin You need to enable Mobile Connect on your desk phone Procedure Step 1 Hang up the call on your mobile phone to disconnect the mobile phone but not the call Step 2 Press the line on your desk phone within 5 to 10 seconds to resume the call on your desk phone Step 3 Press Answer on your conference phone within 5 to 10 seconds to resume the c...

Page 34: ...all on your mobile phone to disconnect the mobile phone but not the call Step 3 Press Answer on your desk phone within 10 seconds and start talking on the desk phone Cisco IP Conference Phone 8832 User Guide 28 Calls Transfer a Call from Your Mobile Phone to Your Desk Phone REVIEW DRAFT CISCO CONFIDENTIAL ...

Page 35: ...rate Directory Step 3 Select a search criteria Step 4 Enter your search criteria and press Submit Step 5 Select the contact and press Call Personal Directory Use the personal directory to store the contact information for friends family or coworkers You can add your own contacts to the personal directory You can add special speed dial codes for people who you often call You can set up your persona...

Page 36: ...s Submit Step 4 To sign out select Log out press Select and then press OK Add a New Contact to Your Personal Directory Procedure Step 1 Press Contacts Step 2 Sign in to your personal directory Step 3 Select Personal Address Book and press Submit Step 4 Press New Step 5 Enter first name last name and optionally a nickname Step 6 Press Phones enter the phone number along with any required access cod...

Page 37: ...ntry that you want to dial Step 5 Select the required fast dial code and press Call Assign a Fast Dial Code to a Contact A fast dial code makes it easier to call a contact Procedure Step 1 Press Contacts Step 2 Sign in to your personal directory Step 3 Select Personal Address Book Step 4 Select a search criteria Step 5 Enter the search criteria information and press Submit Step 6 Select the contac...

Page 38: ...sonal directory Step 3 Select Personal address book and search for an entry Step 4 Press Select then Edit Step 5 Modify the entry information Step 6 Press Phones to modify a phone number Step 7 Press Update Remove a Contact from Your Personal Directory Procedure Step 1 Press Contacts Step 2 Sign in to your personal directory Step 3 Select Personal Address Book and search for an entry Step 4 Press ...

Page 39: ...owser and go to a website or your company directory and then click a hyperlinked phone number to begin your call You need a user ID and password to make a call Your administrator can give you this information First time users have to configure their preferences before a call For more information see the Cisco Web Dialer document in https www cisco com c en us support unified communications unified...

Page 40: ...Cisco IP Conference Phone 8832 User Guide 34 Contacts Cisco Web Dialer REVIEW DRAFT CISCO CONFIDENTIAL ...

Page 41: ...d call groups If your Recents list gets to the maximum size the next new entry overwrites the oldest entry in the list Calls in the Recents list are grouped if they are to and from the same number and are consecutive Missed calls from the same number also get grouped View Your Recent Calls Check to see who s called you recently Procedure Select Recents Return a Recent Call You can easily call some...

Page 42: ...Recents Step 2 Press Clear Step 3 Press Delete Delete a Call Record Procedure Step 1 Select Recents Step 2 Highlight the individual record or call group that you want to delete Step 3 Press Delete Step 4 Press Delete again to confirm Cisco IP Conference Phone 8832 User Guide 36 Recent Calls Clear the Recent Calls List REVIEW DRAFT CISCO CONFIDENTIAL ...

Page 43: ...ence room the Messages softkey may not display Note When you aren t at your desk you can call your voicemail system to access your voicemail Your administrator can give you the voicemail system phone number Check for New Voice Messages To find out whether you have new voicemail messages the number of missed calls and voicemail messages is displayed on your screen If you have more than 99 new messa...

Page 44: ...Access Voicemail Procedure Step 1 Press Messages Step 2 Follow the voice prompts Cisco IP Conference Phone 8832 User Guide 38 Voice Mail Access Voicemail REVIEW DRAFT CISCO CONFIDENTIAL ...

Page 45: ...ht have added applications such as the weather stock information company news to do lists or similar information and services View Active Applications You can easily see what applications you already have open Procedure Step 1 Press Apps Draft comment Design team The reviewer for Braavos said you can t view running Apps on the 7832 Is that also the case for Volantis Step 2 Select Running applicati...

Page 46: ...the selected application Step 4 Press Exit Close Active Applications Procedure Step 1 Press Apps Step 2 Select Running applications Step 3 Select a running application and press Close app to close the application Step 4 Press Close then press Exit Cisco IP Conference Phone 8832 User Guide 40 Applications Switch to Active Applications REVIEW DRAFT CISCO CONFIDENTIAL ...

Page 47: ...ect a line Step 3 Scroll through the list of ringtones and press Play to hear a sample Step 4 Press Set to use the ringtone Adjust the Phone Ringer Volume If your phone ringer is too loud or too soft when you get an incoming call you can change the ringer volume Changes to the ringer volume do not affect the call volume you hear when you are on a call Procedure Press Volume up or down to adjust th...

Page 48: ...change the volume during a call the change only affects the speaker you re using at the time For example if you adjust the volume while you re using a headset the handset volume doesn t change Procedure Press Volume up or down to adjust the volume while you are on a call Cisco IP Conference Phone 8832 User Guide 42 Settings Adjust the Volume During a Call REVIEW DRAFT CISCO CONFIDENTIAL ...

Page 49: ...e recommend that you use good quality external devices that are shielded against unwanted radio frequency RF and audio frequency AF signals External devices include headsets cables and connectors Depending on the quality of these devices and their proximity to other devices such as mobile phones or two way radios some audio noise may still occur In these cases we recommend that you take one or mor...

Page 50: ...ur network such as a Denial of Service attack FCC Compliance Statements The Federal Communications Commission requires compliance statements for the following FCC Part 15 21 Statement Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment FCC RF Radiation Exposure Statement This equipment complies with FCC ra...

Page 51: ...xporters distributors and users are responsible for compliance with U S and local country laws By using this product you agree to comply with applicable laws and regulations If you are unable to comply with U S and local laws return this product immediately Further information regarding U S export regulations can be found at http www bis doc gov policiesandregulations ear index htm Important Onlin...

Page 52: ...ety and Security Important Online Information REVIEW DRAFT CISCO CONFIDENTIAL Operational temperature 32 to 104 F 0 to 40 C Nonoperational temperature shock 14 to 140 F 10 to 60 C Humidity Operating 10 to 90 noncondensing Non operating 10 to 95 noncondensing ...

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