Cisco Conference Phone User Manual Download

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Installation and Upgrade Guide
Cisco Unified MeetingPlace Web
Conferencing

Release 5.3
April 2006

Text part number: OL-10029-01

Summary of Contents for Conference Phone

Page 1: ...0 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 526 4100 Installation and Upgrade Guide Cisco Unified MeetingPlace Web Conferencing Release 5 3 April 2006 Text part number OL 10029 01 ...

Page 2: ...ENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT SPECIAL CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 5 ...

Page 3: ...s and Enhancements in Release 5 3 104 1 7 C H A P T E R 2 Installing Cisco Unified MeetingPlace Web Conferencing Release 5 3 2 1 About the Cisco Unified MeetingPlace Web Conferencing Release 5 3 Installation 2 1 About SQL Server Integration 2 1 About SQL Server Installation Options 2 3 About Sun Java Runtime Environment 2 4 Preinstallation Tasks Cisco Unified MeetingPlace Web Conferencing Release ...

Page 4: ...ferencing on an Internal Server 3 8 Copying GUIDS From the Internal Web Server to the External Web Server 3 9 Installing Cisco Unified MeetingPlace Web Conferencing on an External Server 3 9 C H A P T E R 4 Installing Cisco Unified MeetingPlace Web Conferencing Release 5 3 in a Load Balancing Configuration 4 1 About Installing Cisco Unified MeetingPlace Web Conferencing Release 5 3 in a Load Balan...

Page 5: ... Configuration 4 20 Configuring Ad Hoc Video Meetings 4 20 Viewing the Amount of Web Conferencing Load on a Server 4 21 Disabling Load Balancing 4 21 C H A P T E R 5 Upgrading to Cisco Unified MeetingPlace Web Conferencing Release 5 3 5 1 Restrictions for Upgrading to Cisco Unified MeetingPlace Web Conferencing Release 5 3 5 1 About Upgrading to Cisco Unified MeetingPlace Web Conferencing Release ...

Page 6: ...se 5 3 Installation 6 1 Problems with the Cisco Unified MeetingPlace Web Conferencing Installation 6 1 What to Do First 6 1 Checking the Cisco MCS Operating System Release 6 2 Locating the Software Download Page on Cisco com 6 2 Obtaining Additional Assistance 6 2 Problems with Cisco Unified MeetingPlace Web Conferencing Server Connections 6 3 Resolving HTTP Connection Problems 6 3 Resolving HTTPS...

Page 7: ...ts see the Additional References section on page ix Audience This guide is for Cisco Unified MeetingPlace system administrators It assumes the following You have a thorough understanding of voice and data terminology and concepts You are familiar with Cisco Unified MeetingPlace networking concepts and Microsoft Windows software based web servers After you install and configure Cisco Unified Meetin...

Page 8: ...his server was called M3 in Release 5 2 and earlier Cisco Unified MeetingPlace 8112 Cisco Unified MeetingPlace Audio Server Release 5 3 Software that runs on the Cisco Unified MeetingPlace 8100 series server Cisco Unified MeetingPlace Audio Server Release 5 3 Cisco Unified MeetingPlace Audio Server Release 5 3 Audio Server system Cisco Unified MeetingPlace 8106 or Cisco Unified MeetingPlace 8112 r...

Page 9: ...on errata and open and resolved caveats http www cisco com en US products sw ps5664 ps5669 prod_release_notes_list html Installation and Upgrade Guides for Cisco Unified MeetingPlace products Provides information about how to install and upgrade Cisco Unified MeetingPlace products http www cisco com en US products sw ps5664 ps5669 prod_installation_guides_list html Configuration and Maintenance Gu...

Page 10: ...x Preface Additional References ...

Page 11: ...y or IP based infrastructure For more information about Cisco Unified MeetingPlace see the Installation Planning Guide for Cisco Unified MeetingPlace Release 5 3 About Cisco Unified MeetingPlace Web Conferencing Cisco Unified MeetingPlace Web Conferencing provides real time collaboration functionality to an organization s intranet and extranet and integrates Cisco Unified MeetingPlace with a web s...

Page 12: ...y Updates The Cisco Unified MeetingPlace Web Conferencing documentation describes the system end user and other requirements for the use of the Cisco Unified MeetingPlace Web Conferencing software Changes to these requirements or the introduction of certain third party products may interfere with the operation of the Cisco Unified MeetingPlace Web Conferencing software and may impact Cisco s abili...

Page 13: ...s well Although SSO software integration is productized for the Cisco Unified MeetingPlace Web Conferencing system any changes in overall configuration including Cisco Unified MeetingPlace Web Conferencing upgrades and SSO package upgrades can potentially break integrated Cisco Unified MeetingPlace Web Conferencing SSO systems Terms of Support for Single Sign On Software Integration Customers must...

Page 14: ...elease 5 3 Separately track meeting console usage Allows you to configure the web server to track meeting console usage as distinct from general web conferencing usage For more information see Chapter 2 in the Configuration Guide for Cisco Unified MeetingPlace Web Conferencing Release 5 3 Hide Participant list during lecture style meetings Allows you to configure the web server to hide the Partici...

Page 15: ...low you to more easily determine the Cisco Unified MeetingPlace Web Conferencing fields and descriptions that are visible to your end users Increased online administrative functionality This release supports increased online administrative tools such as the ability to create new user profiles groups meeting categories and site routes Restricted meetings ID patterns For enhanced security this relea...

Page 16: ...ollection Automated server side log collection feature For more information see Chapter 8 in the Configuration Guide for Cisco Unified MeetingPlace Web Conferencing Release 5 3 Automatic install of SQL Server SP 4 SQL Server SP 4 is bundled with Release 5 3 235 and installs automatically on the Cisco MCS server if SQL Server is also installed under the local option on the server where Cisco Unifie...

Page 17: ...t for security reasons The minimum requirement is JRE 1 4 2_04 However we recommend that you install Sun JRE 1 4 2_08 or a later release on your client machine For the Sun security defect see the following URL http secunia com advisories 15671 Expiration of Cisco Unified MeetingPlace cookies Cisco Unified MeetingPlace cookies now become invalid after a number of days because of a new system wide c...

Page 18: ...r of 800 x 600 users Sun JRE support Provides support for Sun Java Runtime Environment JRE 1 4 2 and later releases Support for Cisco Unified MeetingPlace Video Integration Allows users to schedule video resources through the Web and to attend meetings through a video endpoint Updated meeting console Enhanced meeting console provides improved download time a cleaner user interface with maximized v...

Page 19: ...e 5 3 page 2 9 Defining the Cisco Unified MeetingPlace Web Conferencing Server page 2 12 How to Test the Cisco Unified MeetingPlace Web Conferencing Release 5 3 Installation page 2 12 Note Before reviewing this chapter make sure that you read the Release Notes for Cisco Unified MeetingPlace Web Conferencing Release 5 3 for updated system requirements New installations of Release 5 3 require a Cisc...

Page 20: ...ore Days parameter For more information see the About the MeetingNotes Purge Parameter section in Chapter 3 of the Configuration Guide for Cisco Unified MeetingPlace Web Conferencing Release 5 3 Upgrade to a full version of SQL Server with a per processor license as this does not have a database size limitation MSDE Database Scalability MSDE implements a concurrent workload throttle mechanism to l...

Page 21: ...er on a separate machine install both SQL Server 2000 and the appropriate Service Pack before installing Cisco Unified MeetingPlace Web Conferencing then on the MCS install Cisco Unified MeetingPlace Web Conferencing During installation choose Existing remote as your SQL Server database location and enter the appropriate SQL access information For more information about what conditions must be met...

Page 22: ...external access also see Chapter 3 Installing Cisco Unified MeetingPlace Web Conferencing for a Segmented Meeting Access Configuration If you are installing Cisco Unified MeetingPlace Web Conferencing in a load balancing configuration also see Chapter 4 Installing Cisco Unified MeetingPlace Web Conferencing Release 5 3 in a Load Balancing Configuration After reviewing the release notes complete th...

Page 23: ...MeetingPlace Web Conferencing This can be a Cisco MCS or legacy non Cisco MCS Note While we support Microsoft SQL Server Database Engine MSDE we strongly recommend that all Cisco Unified MeetingPlace systems particularly production systems use a fully licensed SQL Server Creating a Least Privileged SQL Account By default Cisco Unified MeetingPlace Web Conferencing uses the SQL and MSDE built in sa...

Page 24: ... to access the Cisco Unified MeetingPlace database with authentication complete the following procedures Assigning Installation and Ongoing Rights page 2 6 Assigning Server and Database Roles page 2 6 Assigning Installation and Ongoing Rights During the installation of Cisco Unified MeetingPlace Web Conferencing you are prompted to enter a SQL Server username and password This SQL Server user must...

Page 25: ...dbcreator Step 2 Assign the following database roles for the MPWEB database public db_datareader db_datawriter db_ddladmin db_owner Troubleshooting Tips If you receive the following error change the owner of the MPWEB database by entering the following command exec sp_changedbowner sa This launches a procedure that is stored in the MPWEB database Error 21776 SQL DMO The name dbo was not found in t...

Page 26: ...installed with all features enabled and this server is placed inside your corporate network In Segmented Meeting Access 2 Server SMA 2S deployments this server functions as the internal web server External Limited Access Cisco Unified MeetingPlace Web Conferencing is installed with attend only capability In SMA 2S deployments this server is placed outside your corporate firewall in an Internet acc...

Page 27: ...Unified CallManager Appliance The operating system CD should have arrived with your Cisco Unified MeetingPlace application software When the installer prompts you for the product key enter BTOO VQES CCJU IEBI Description The location of your SQL Server 2000 database If you are installing SQL Server 2000 on this machine enter Local Server If you are pointing the web server to a version of SQL Serve...

Page 28: ... Unified MeetingPlace Web Conferencing Release 5 3 The Cisco Unified MeetingPlace Web Conferencing executable takes approximately 35 45 minutes to install the following components Cisco Unified MeetingPlace Gateway SIM Cisco Unified MeetingPlace Web Conferencing software The NET framework If the local server option is chosen SQL Server 2000 This requires an automatic restart If the local server op...

Page 29: ...rding reverse connection If this machine is in a network segment such as a DMZ and you are interested in reverse connection enter a hostname instead of an IP address then proceed with your installation If this machine has a connection to the Audio Server system that is if they are in the same network segment port 5003 is open and the Audio Server system is running and you are not interested in rev...

Page 30: ...hat SQLInstall exe is running After the server reboots the installer invokes SQLInstall exe to create the MPWEB SQL database This process may take 5 to 10 minutes Step 8 Open the Gateway SIM eventlog to monitor Cisco Unified MeetingPlace Web Conferencing application activities Step 9 Proceed to the How to Test the Cisco Unified MeetingPlace Web Conferencing Release 5 3 Installation section on page...

Page 31: ...he Web Server Over an HTTP Connection section on page 2 13 Step 6 For Web Conference Active choose Yes or No The default is Yes Choosing No means that this web server will not host meetings Step 7 Click Submit Testing the Web Server Over an HTTP Connection Make sure that the web server can resolve itself using the hostname configured on the Web Server administrative page This is the hostname that ...

Page 32: ...e page appears your connection is successful If any security warning dialog boxes appear see the Problems with Cisco Unified MeetingPlace Web Conferencing Server Connections section on page 6 3 Testing the Meeting Console Connection Procedure Step 1 From an end user system open a web browser and enter the Cisco Unified MeetingPlace Web Conferencing URL in the address field Click Enter Step 2 Sign ...

Page 33: ...ation about providing external access to your Cisco Unified MeetingPlace system by opening ports in your firewall see the Configuration Guide for Cisco Unified MeetingPlace Web Conferencing Release 5 3 For information about how to configure segmented meeting access deployments after installing Cisco Unified MeetingPlace Web Conferencing see the Configuration Guide for Cisco Unified MeetingPlace We...

Page 34: ...iguration a single web server is placed in a network segment such as a demilitarized zone DMZ and two websites provide access to Cisco Unified MeetingPlace Web Conferencing One of the sites is only accessible from behind the firewall The other is accessible from inside or outside the firewall While internal users have access to the full access Cisco Unified MeetingPlace Web Conferencing user inter...

Page 35: ...e firewall While internal users have access to the full access Cisco Unified MeetingPlace Web Conferencing user interface external users have access to an attend only web page that only allows attendance to external meetings The SMA 2S configuration is the preferred and most secure deployment model if you want to provide external access to Cisco Unified MeetingPlace web conferences Note We highly ...

Page 36: ...ed DNS name is meetingplace company com The SSL certificate name for the external machine is meetingplace1 The hostname for the external machine from the internal machine is meetingplace1 All URLs and click to attend links are in the form of http meetingplace company com When users access http meetingplace company com from the external network the external machine will automatically redirect them ...

Page 37: ...ring Basic Information About Your Web Server Gather and record the following information to prepare for your SMA 1S deployment Installing Cisco Unified MeetingPlace Web Conferencing in an SMA 1S Configuration Restrictions You must be installing Cisco Unified MeetingPlace Web Conferencing on a Cisco MCS with Cisco MCS OS 2000 4 2 SR 2 or a later release Your system must satisfy all the requirements...

Page 38: ...sco Unified MeetingPlace web conferences from outside the private corporate network Step 4 Continue following the instructions in the installer windows by using information from Chapter 2 Gathering Cisco Unified MeetingPlace Web Conferencing Installation Values Step 5 When you reach the final installer window choose to restart your computer now then click Finish You must restart your machine for c...

Page 39: ...r will be using Note SQL Server can be on the web server or on a separate remote server For more information see the About SQL Server Integration section on page 2 1 Value IP address or hostname Notes Description Enter the IP address or hostname of the external web server that is resolvable from the internal web server Value IP address or hostname Notes Description Enter the NetBios computer name ...

Page 40: ...Server location choose Local Server If your web server is running Cisco MCS OS and you choose the Local Server option a full version of Microsoft SQL Server is automatically installed For any other installations such as non MCS servers or the Remote Server option you must first manually install SQL Server before you install Cisco Unified MeetingPlace Web Conferencing For more information about SQL...

Page 41: ...ace Web Conferencing on an Internal Server section on page 3 8 Procedure Step 1 Copy the GUIDS reg file from the internal web server located in drive Program Files Cisco Systems MPWeb Step 2 Paste the GUIDS reg file in to the external web server s drive Temp directory Step 3 To install the GUIDS reg file on the external web server double click it Step 4 When prompted to add the information from th...

Page 42: ...ge 2 1 d Continue following the instructions in the installer windows by using information in Chapter 2 Gathering Cisco Unified MeetingPlace Web Conferencing Installation Values e When you reach the final installer window choose to restart your computer later then click Finish You must later restart your server in Step 5 for the installation to complete If you are using a Cisco MCS server and you ...

Page 43: ...installation Tasks Cisco Unified MeetingPlace Web Conferencing Release 5 3 in a Load Balancing Configuration page 4 8 Installation Tasks Cisco Unified MeetingPlace Web Conferencing Release 5 3 in a Load Balancing Configuration page 4 11 Postinstallation Tasks Cisco Unified MeetingPlace Web Conferencing Release 5 3 in a Load Balancing Configuration page 4 20 Note Before reviewing this chapter make ...

Page 44: ...co Unified MeetingPlace Web Conferencing Release 5 3 For information about deploying a web server dedicated to audio file conversion also see Chapter 3 in the Configuration Guide for Cisco Unified MeetingPlace Web Conferencing Release 5 3 Restrictions for Installing Cisco Unified MeetingPlace Web Conferencing in a Load Balancing Configuring Microsoft Network Load Balancing is not supported Interna...

Page 45: ...web servers in an external cluster typically display the attend only Cisco Unified MeetingPlace Web Conferencing interface You can attach a maximum of 16 web servers including both internal and external clusters to a single Cisco Unified MeetingPlace Audio Server system The two databases one for the internal cluster one for the external cluster must have identical GUIDS Cisco Unified MeetingPlace ...

Page 46: ...ernal web server by checking the Allow Internet Access parameter This parameter is only visible if your Cisco Unified MeetingPlace system has an external site or cluster configured Table 4 1 describes load balancing behaviors for load balancing configuration options 1 Cisco Unified MeetingPlace Audio Server system 2 Internal cluster of web servers You can have up to six web servers in a cluster 3 ...

Page 47: ...ternet Access is set to No This meeting is reserved for internal attendees only When the first attendee launches the meeting console the Agent Service directs the web conferencing session to the least busy web server in the internal cluster This web server now owns the meeting All subsequent attendees are directed to this server for their web conference Allow Internet Access is set to Yes This mee...

Page 48: ...Cisco Unified MeetingPlace System To ensure a robust system with redundancy and failover we recommend that you have the following An internal web cluster An external web cluster Multiple remote SQL Servers in the form of an SQL farm Remote storage location with RAID5 and a comprehensive backup policy AboutInstallingCiscoUnified MeetingPlaceWeb Conferencing Release 5 3 in a Load Balancing Configura...

Page 49: ...video MCU can schedule both internal and external video meetings from the Web In a Segmented Meeting Access 2 Server SMA 2S deployment the following rules apply SQL Server Considerations If you have multiple SQL Server databases keep the following considerations in mind If a video enabled web server is in an internal cluster all web servers connected to it must share the same SQL Server database W...

Page 50: ...n page 4 11 Understanding the Cisco Unified MeetingPlace Web Conferencing Installation and Load Balancing Configuration Process This section provides an overview of how to install Cisco Unified MeetingPlace Web Conferencing with load balancing Complete only the steps that are relevant to your configuration Before You Begin Read the About Installing Cisco Unified MeetingPlace Web Conferencing Relea...

Page 51: ... page 4 16 Step 8 Install additional external web servers sequentially and configure services For instructions see the Installing Additional External Web Servers section on page 4 18 Step 9 Configure redirection of public meetings For instructions see the Configuring Redirection of External Meetings section on page 4 19 Step 10 Optional If one of your web servers has Cisco Unified MeetingPlace Vid...

Page 52: ...he audio files When created change these folders to shared folder status and enter the locations below Common storage locations audio files ___________________________________________ Windows Media ______________________________________________________________ MP3 _______________________________________________________________________ Preparing the External Cluster Before You Begin Optional Read C...

Page 53: ..._ MP3 _______________________________________________________________________ Creating a Common Storage Location Each web server cluster requires a common storage location The common storage location can be on the same machine as the first web server in your cluster or on another machine As an example the following procedure uses a shared folder called Web_data on the first web server in the clust...

Page 54: ...oose to restart your computer later then click Finish Step 2 Configure the attachment location and SSL option for this web server a Open your web browser to access the Cisco Unified MeetingPlace Web Conferencing home page b Use your System Manager level user ID and password to sign in c Click Admin then Web Server d From the View section of the page click the name of the web server you just instal...

Page 55: ... virtual directory called Meetings c Right click the MPWeb folder and choose New Virtual Directory d For Alias enter Meetings e For Directory enter the path to the common storage location using the UNC path specification This value must equal the value you entered in the Web Server administrative page s Attachment Location field in the Installing the First Internal Web Server section on page 4 12 ...

Page 56: ...ge 4 12 Restrictions When installing two or more web servers that share a single database and point to the same Cisco Unified MeetingPlace Audio Server system the MeetingPlace Server hostname that you specify during the installation of all web servers must match By default if the MeetingPlace Server hostnames do not match a second site is created with a WebConnect configuration Procedure Step 1 In...

Page 57: ... skipped or completed incorrectly Presentation mode will not work for internal users in external meetings and recovering from this problem requires that you rebuild the SQL Server database Before You Begin Complete installing and configuring at least one internal Cisco Unified MeetingPlace web server Procedure Step 1 Copy the GUIDS reg file from the internal web server located in drive Program Fil...

Page 58: ... web server a Open your browser and enter http server mpweb admin where server is the name of the external web server that you want to access b Sign in by using your System Manager level user ID and password c Click Admin then Web Server d From the View section of the page choose the web server that you want to modify Information about this server populates the Edit section of the page e For Attac...

Page 59: ...etings folder under the MPWeb directory delete the folder The Meetings folder will already be gone if you physically moved it in Step 2 b From the MPWeb folder right click and then choose New Virtual Directory c For Alias enter Meetings d For Directory enter the path to the common storage location using the UNC path specification This value must equal the value that you entered in the Web Server a...

Page 60: ... and the Configuring Services for the First External Web Server section on page 4 16 Make sure that the GUIDS reg file from the first internal web server is copied to each external web server Note The GUIDS entries for site and system must match between internal and external web servers Make sure that you run the GUIDS reg file on each external web server before installing Cisco Unified MeetingPla...

Page 61: ...etings from the Internet Rather than have all of your users log in to a particular external web server configure automatic redirection of all external meetings from your internal web servers to a designated external web server Before You Begin You must have properly installed Cisco Unified MeetingPlace Web Conferencing on all of your internal and external web servers Procedure Step 1 From the inte...

Page 62: ...lease 5 3 in a Load Balancing Configuration Topics in this section include Configuring Ad Hoc Video Meetings page 4 20 Viewing the Amount of Web Conferencing Load on a Server page 4 21 Disabling Load Balancing page 4 21 Configuring Ad Hoc Video Meetings Ad hoc video meetings are controlled by a setting on the Site administrative page This setting is called Allow Web Load Balancing in Ad Hoc Video ...

Page 63: ... number between 0 and 1 This number is a weighed average among several factors such as CPU memory and disk usage The higher the value the heavier the load on this web server Procedure Step 1 Sign in to Cisco Unified MeetingPlace Web Conferencing Step 2 From the Welcome page click Admin then Web Server Step 3 From the View section of the page locate the web server you want to view The amount of web...

Page 64: ...e Web Conferencing Release 5 3 OL 10029 01 Chapter 4 Installing Cisco Unified MeetingPlace Web Conferencing Release 5 3 in a Load Balancing Configuration Postinstallation Tasks Cisco Unified MeetingPlace Web Conferencing Release 5 3 in a Load Balancing Configuration ...

Page 65: ...inal Services You can upgrade to Release 5 3 only from Release 4 2 7 x or 4 3 0 x You cannot delete the SQL Server database if you want to maintain your current click to attend links attachments and meeting recordings Deleting or rebuilding your current database will delete all of this information We support upgrading to Release 5 3 from a supported Cisco MCS or exact HP or IBM equivalent If you a...

Page 66: ...tion method modifying Windows OS security through IPSec policies and NTFS ACL and so on About Upgrading to Cisco Unified MeetingPlace Web Conferencing Release 5 3 235 and Later Releases This section provides information that you may need to know before upgrading to Release 5 3 235 and later releases Topics in this section include User Authentication Methods in Release 5 3 235 and Later page 5 2 Lo...

Page 67: ...ing Cisco Unified MeetingPlace Web Conferencing installation you must back up critical application files These backup files enable you to revert to your previous environment if the upgrade or installation fails This backup procedure applies to the following Upgrading Cisco Unified MeetingPlace Web Conferencing from one major release to another such as upgrading from Release 4 3 to Release 5 3 Appl...

Page 68: ...the Backing Up Critical Cisco Unified MeetingPlace Web Conferencing Application Files section on page 5 4 Backing Up Critical Cisco Unified MeetingPlace Web Conferencing Application Files Before You Begin Complete the Backing Up the MPWEB Database and MPWEB Slave Database section on page 5 3 Procedure Step 1 Open Explorer Step 2 Navigate to where the Cisco Unified MeetingPlace Web Conferencing app...

Page 69: ...sco Unified MeetingPlace Web Conferencing Before You Begin Read the Restrictions for Upgrading to Cisco Unified MeetingPlace Web Conferencing Release 5 3 section on page 5 1 If you are upgrading to Release 5 3 235 or a later release read the About Upgrading to Cisco Unified MeetingPlace Web Conferencing Release 5 3 235 and Later Releases section on page 5 2 Procedure Step 1 Ensure that your system...

Page 70: ... non Cisco MCS server we recommend that you upgrade to the latest Windows 2000 Server Service Pack and install any additional Critical Security Hotfixes as reported by the Windows Update utility Step 5 Proceed to the next task in your upgrade procedure as follows For a standalone server configuration see the Upgrading a Standalone Web Server section on page 5 6 For a standalone server to shared da...

Page 71: ... conferencing software and then reinstall it For information about uninstalling Cisco Unified MeetingPlace Web Conferencing see the Uninstalling Cisco Unified MeetingPlace Web Conferencing section on page 5 9 Before You Begin See Chapter 2 Installing Cisco Unified MeetingPlace Web Conferencing Release 5 3 to assist you with configuration Complete the Preparing to Upgrade Cisco Unified MeetingPlace...

Page 72: ...nified MeetingPlace Web Conferencing Setup program and follow the installation process as described in Chapter 2 Installing Cisco Unified MeetingPlace Web Conferencing Release 5 3 For Database Location choose Existing Remote Server Update both the username and password to correspond to those of the existing remote SQL Server whose database you wish to share For Database Server enter the hostname o...

Page 73: ...previous installation of Cisco Unified MeetingPlace Web Conferencing Step 4 Reboot the server and verify your Cisco Unified MeetingPlace Web Conferencing configuration based on the type of server you are deploying such as part of an internal cluster part of an external cluster or part of a WebConnect configuration Step 5 Verify Cisco Unified MeetingPlace Web Conferencing functionality Step 6 Leave...

Page 74: ...L Server or MSDE If you are no longer using SQL Server or MSDE for any other applications you can uninstall it manually Restrictions Uninstalling SQL Server or MSDE does not remove the MPWEB SQL database files To completely remove all database files associated with Cisco Unified MeetingPlace Web Conferencing you must manually locate and delete the files Procedure Step 1 From your Windows Start men...

Page 75: ...What to Do First page 6 1 Checking the Cisco MCS Operating System Release page 6 2 Locating the Software Download Page on Cisco com page 6 2 Obtaining Additional Assistance page 6 2 What to Do First If the web server is not working properly try the following troubleshooting steps 1 Restart the Cisco Unified MeetingPlace Web Conferencing services a From the Windows Start menu choose Settings Contro...

Page 76: ... are required to have see the Release Notes for your release of Cisco Unified MeetingPlace Web Conferencing Procedure Step 1 From Start Settings choose Control Panel Step 2 From the Help menu choose About Windows and confirm the release of your operating system Step 3 Click OK Locating the Software Download Page on Cisco com Procedure Step 1 Open your web browser to www cisco com and click Log In ...

Page 77: ...oblem Topics in this section include Resolving HTTP Connection Problems page 6 3 Resolving HTTPS Connection Problems page 6 3 Resolving HTTP Connection Problems The following example assumes the web server s hostname as hostname domain com Procedure Step 1 From the web server use a web browser to connect to http hostname domain com Step 2 If you receive an error message add the following line to t...

Page 78: ...isco Unified MeetingPlace Web Conferencing Release 5 3 OL 10029 01 Chapter 6 Troubleshooting the Cisco Unified MeetingPlace Web Conferencing Release 5 3 Installation Problems with Cisco Unified MeetingPlace Web Conferencing Server Connections ...

Page 79: ...gPlace system best practices 4 6 Cisco Unified MeetingPlace Web Conferencing about 1 1 installing 2 10 preinstallation tasks 2 4 testing 2 12 uninstalling 5 9 upgrading 5 3 cluster external about 4 3 external common administration account 4 10 external common audio storage location 4 11 external common storage location 4 10 external preparing 4 10 internal about 4 3 internal common administration ...

Page 80: ...A 2S copying 3 9 H help obtaining additional assistance 6 2 HTTP connection testing 2 13 I icon Cisco Unified MeetingPlace 2 12 installation about 2 1 Cisco Unified MeetingPlace Audio Server requirement 2 5 Cisco Unified MeetingPlace Web Conferencing Release 5 3 procedure 2 10 external web server 4 15 external web server additional 4 18 gathering values 2 7 internal web server 4 12 internal web se...

Page 81: ...oadmap 4 8 standard web server load balancing about 4 2 upgrading 5 8 video enabled systems 4 6 web conferencing load viewing 4 21 M meeting console connection testing 2 14 MSDE database scalability 2 2 database size 2 2 P preinstallation tasks 2 4 R redirection figure 4 5 load balancing 4 5 requirements Cisco Unified MeetingPlace Web Conferencing system 2 4 load balancing 4 9 SMA 1S 3 2 SMA 2S 3 ...

Page 82: ...tion 2 14 U uninstalling about 5 9 upgrading requirements 5 5 roadmap 5 5 shared database configurations 5 8 SQL Server caution 5 1 standalone to shared database configuration 5 7 standalone web server 5 6 V video meetings ad hoc 4 20 end user considerations 4 8 load balancing default behavior 4 6 load balancing considerations 4 6 SMA considerations 4 7 SQL Server considerations 4 7 W web conferen...

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