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Cisco Systems, Inc.
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Fax: 408 527-0883

Installation Guide for Cisco IP Phones with 

Multiplatform Firmware

First Published: 

2020-08-13

Summary of Contents for 7832

Page 1: ...o Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 Installation Guide for Cisco IP Phones with Multiplatform Firmware First Published 2020 08 13 ...

Page 2: ...enna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product The Cisco implementation of TCP he...

Page 3: ...ion Module on 8851 8861 and 8865 Phones 7 Connect Headsets 8 Connect Cisco Headsets 521 and 522 9 Connect Cisco Headsets 561 and 562 10 Connect Cisco Headset 730 12 Wall Mount Your Phone 14 Wall Mount Your 6800 Series Phones 15 Wall Mount Your 6821 Phone 15 Wall Mount Your 6841 6851 6861 6871 Phone 16 Wall Mount Your 7800 Series Phones 18 Wall Mount Your 7811 Phone 18 Remove 7811 Phone from the Wa...

Page 4: ... Phones 24 Remove 8800 Series Phone from the Wall Mount 24 Wall Mount Your 8851 or 8861 Phone with a KEM Attached 25 Remove 8800 Phone from the Wall Mount 27 Adjust the Handset Rest 28 Technical Details 29 Physical and Operating Environment Specifications 30 Phone Power Requirements 32 Power Outage 35 Power Reduction 35 Power Negotiation Over LLDP 35 C H A P T E R 5 ...

Page 5: ...Installation Guide for Cisco IP Phone with Multiplatform Firmware 1 CHAPTER 1 Basic Installation Connect Your Cisco IP Phone 2 Connect Your Conference Phone 7832 3 Connect Your Conference Phone 8832 4 ...

Page 6: ...f the phone are different on Cisco IP Phone 6800 7800 and 8800 Series A power adapter is mandatory for 6841 and 6861 phones To avoid permanent damage on the phone use the power adapter shipped with your phone For 8800 series phones you can adjust the angle of the foot stand Plug in the Ethernet cable if you don t want to use the phone in a wireless network 2 1 3 4 Example 8800 series phones ...

Page 7: ...Basic Installation Connect and Power Up a Conference Phone 7832 Connect a conference phone with Power over Ethernet PoE Connect a conference phone with Power Injector A conference phone needs power from one of following power sources Power over Ethernet PoE which your network supplies Cisco IP Phone Power Injector ...

Page 8: ...Power Up a Conference Phone 8832 393705 393620 393676 For PoE Supported Models For Non PoE Models Connect a conference phone with the Ethernet Injector or the Power over Ethernet PoE Injector Connect a conference phone with the Ethernet Injector Connect a conference phone with the Non PoE Ethernet Injector Use one of the following power sources ...

Page 9: ... Guide for Cisco IP Phone with Multiplatform Firmware 5 CHAPTER 2 Key Expansion Module Installation Install a Key Expansion Module on Your 6851 Phone 6 Install a Key Expansion Module on 8851 8861 and 8865 Phones 7 ...

Page 10: ...ey Expansion Module on Your 6851 Phone 393760 393758 2 1 393761 393763 3 4 Plug the powder adapter if used The power adapter is optional 6851 phones support Power over Ethernet PoE Use the short cable to connect the RJ9 ports on the phone and the key expansion module Plug the LAN cable into the phone and into the LAN port Press the new foot stand firmly in place ...

Page 11: ...m Franklin Show Details Divert Park August 21 2012 12 30 447108 408 123 4567 Edward Molina 1 2 3 4 97123 John Smith 408 555 4567 123 456 7890 40 8 555 4 567 42 03 2 21 0 34 0 03 Borislav 40 8 888 1 234 Venkataratnam 94556 Tom wills 408 123 4567 Kathey Miller 408 123 4567 Graham Franklin Show Details Divert Park August 21 2012 12 30 408 123 4567 Edward Molina 1 2 3 4 97123 John Sm ith 408 555 4567 ...

Page 12: ...Installation Guide for Cisco IP Phone with Multiplatform Firmware 8 CHAPTER 3 Connect Headsets Connect Cisco Headsets 521 and 522 9 Connect Cisco Headsets 561 and 562 10 Connect Cisco Headset 730 12 ...

Page 13: ...o IP Phone with Multiplatform Firmware 9 Connect Cisco Headsets 521 and 522 Connect Headsets Connect Cisco Headsets 521 and 522 448095 448096 Cisco Headsets 521 and 522 connect to the USB port on the phone Headset 521 Headset 522 ...

Page 14: ...isco Headsets 561 and 562 Connect Headsets Connect Cisco Headsets 561 and 562 450233 450232 450235 450234 Headset 561 with Standard Base Station Headset 562 with Standard Base Station Headset 561 with Multibase Station Headset 562 with Multibase Station Cisco Headsets 561 and 562 ...

Page 15: ... IP Phones 8811 8841 8845 8851 8861 8865 and 6871 support the connection type 448098 448215 Connect the Headset by Y cable RJ 9 and AUX connector Connect the Headset by USB Connector Cisco IP Phones 8851 8861 8865 and 6871 support the connection type 560 Series Standard Base 560 Series Multibase 560 Series Standard Base 560 Series Multibase ...

Page 16: ...t ear cup 1 Slide up the Power Bluetooth switch to turn on the headset Connect the other end of the cable to your phone Enable Bluetooth on your phone 3 3 Press Settings on your phone and select Bluetooth 2 Add the headset from the device list 4 1 2 Connect the Headset by Bluetooth Connect the Headset by USB C Cable Optional Set your Bluetooth headset as the preferred headset Press Settings User p...

Page 17: ...Connect Cisco Headset 730 Connect Headsets 1 2 Plug in the USB Adapter to your phone Slide up the Power Bluetooth switch to turn on the headset Press on your phone and select Cisco HS USB Adapter from the Bluetooth device list 3 448099 Connect the Headset by USB Adapter ...

Page 18: ... Wall Mount Your 7811 Phone 18 Remove a 7811 Phone from the Wall Mount 19 Wall Mount Your 7821 or 7841 Phone 20 Remove a 7821 or 7841 Phone from the Wall Mount 21 Wall Mount Your 7861 Phone 22 Remove a 7861 Phone from the Wall Mount 23 Wall Mount Your 8800 Series Phones 24 Remove an 8800 Series Phone from the Wall Mount 25 Wall Mount Your 8851 or 8861 Phone with a KEM Attached 26 Remove an 8800 Ph...

Page 19: ... phone down into place Wall Mount Your 6800 Series Phones Most 6800 series phones require a specialized wall mount kit The exception is the 6821 phone which you can mount with a commercially available wall plate Wall Mount Your 6821 Phone Components 1 RJ45 connector 2 Leviton Wall Mount Plate The components are purchased separately We recommend that you use a Leviton Wall Mount plate Leviton type ...

Page 20: ...hones Wall Mount Your Phone 393678 1 2 3 4 Components 1 One wall bracket 2 Two M3 7L screws 3 Four M4 25L screws 4 Four drywall anchors Wall Mount Your 6841 6851 6861 6871 Phone Mount the wall bracket in the desired location 1 448162 5 1 2 3 4 Connect the handset and push the cable into the notch 2 ...

Page 21: ...Series Phones Wall Mount Your Phone 393680 Remove the wall bracket from the wall and attach it to the rear panel of the phone 3 393684 393682 4 Connect the Ethernet cable and the power adapter and then push the cables into the notches Attach the phone and wall bracket assembly to the wall 5 ...

Page 22: ...all purchase the wall mount kit specific to your phone For additional information refer to the phone model data sheet Wall Mount Your 7811 Phone Mount the wall bracket in the desired location 1 Plug in the handset cable then attach the phone bracket to the rear panel of the phone 2 447118 Components 1 Four M4 x 25 mm Phillips head screws 2 Four anchors 3 Two M3 x 7 mm Self tapping screws 4 One wal...

Page 23: ...he power adapter optional 3 Press the phone firmly into the wall bracket and slide the phone down until the tabs in the bracket click into position 4 Remove a 7811 Phone from the Wall Mount 447121 447122 447123 1 2 1 2 3 1 2 Use a screw driver or other device to disengage the tabs 3 Lift the phone to release it from the wall bracket Pull the phone toward you ...

Page 24: ...hone Mount the wall bracket in the desired location 1 Plug in the handset cable then attach the phone bracket to the rear panel of the phone 2 447118 Components 1 Four M8 18 x 1 25 inch Phillips head screws 2 Four anchors 3 Two M2 5 x 6 mm machine screws 4 One phone bracket 5 One wall bracket 6 One 6 inch Ethernet cable 6 3 2 1 4 447120 5 447125 1 2 4 3 5 ...

Page 25: ...ower adapter optional 3 Press the phone firmly into the wall bracket and slide the phone down until the tabs in the bracket click into position 4 Remove a 7821 or 7841 Phone from the Wall Mount 447121 447122 447123 1 2 1 2 3 1 2 Use a screw driver or other device to disengage the tabs 3 Lift the phone to release it from the wall bracket Pull the phone toward you ...

Page 26: ...ne Mount the wall bracket in the desired location 1 Plug in the handset cable then attach the phone bracket to the rear panel of the phone 2 447130 Components 1 Four M4 x 25 mm Phillips head screws 2 Four anchors 3 Two M3 x 7 mm Self tapping screws 4 One wall bracket 5 One phone bracket 6 One 200 mm Ethernet cable 1 2 3 6 5 447131 1 2 4 3 5 447126 4 ...

Page 27: ...he power adapter optional 3 Press the phone firmly into the wall bracket and slide the phone down until the tabs in the bracket click into position 4 Remove a 7861 Phone from the Wall Mount 447127 447128 447129 3 1 2 2 1 1 2 Use a screw driver or other device to disengage the tabs 3 Lift the phone to release it from the wall bracket Pull the phone toward you ...

Page 28: ... 8861 The PID is CP 8800 WMK Cisco IP Phone 8800 Series Wall Mount Kit with Single KEM The kit is installed on the Cisco IP Phone 8851 and 8861 with one attached Cisco IP Phone 8800 Key Expansion Module The PID is CP 8800 BEKEM WMK Mount the wall bracket in the desired location 1 Plug in the handset cable then attach the phone bracket to the rear panel of the phone 2 447136 Components 1 Four 8 18 ...

Page 29: ... power adapter optional 3 Attach the phone to the wall bracket by inserting the tabs of the wall brackets into the slots on the phone bracket 4 Remove an 8800 Series Phone from the Wall Mount 447139 447140 447141 3 2 2 1 1 1 2 Use a screw driver or other device to disengage the tabs 3 Lift the phone to release it from the wall bracket Pull the phone toward you ...

Page 30: ...hed Mount the wall bracket in the desired location 1 Plug in the handset cable then attach the phone bracket to the rear panel of the phone and KEM assembly 2 447142 Components 1 Six 8 18 x 1 25 inch Phillips head screws with 2 Six anchors 3 One phone bracket 4 One wall bracket 5 Three K30x8mm self tapping screws 6 One 6 inch Ethernet cable 1 2 3 4 5 6 447345 1 2 4 3 5 447346 ...

Page 31: ...e power adapter optional 3 Attach the assembly to the wall bracket by in serting the tabs of the wall brackets into the slots on the phone bracket 4 Remove an 8800 Phone from the Wall Mount 447347 447348 447349 3 2 1 1 2 1 2 Use a screw driver or other device to disengage the tabs 3 Lift the phone to release it from the wall bracket Pull the phone toward you ...

Page 32: ...ith Multiplatform Firmware 28 Adjust the Handset Rest Wall Mount Your Phone Adjust the Handset Rest If your phone is wall mounted or if the handset slips out of the cradle too easily you may need to adjust the handset rest 2 1 3 192897 4 180 ...

Page 33: ...r Cisco IP Phone with Multiplatform Firmware 29 CHAPTER 5 Technical Details Physical and Operating Environment Specifications 30 Phone Power Requirements 32 Power Outage 35 Power Reduction 35 Power Negotiation Over LLDP 35 ...

Page 34: ... 171 mm 1 48 in 37 5 mm 6841 8 14 in 207mm 8 11 in 206 mm 1 30 in 33 mm 6851 8 14 in 207mm 8 11 in 206 mm 1 30 in 33 mm 6861 8 14 in 207mm 8 11 in 206 mm 1 30 in 33 mm 6871 8 14 in 207mm 8 11 in 206 mm 1 30 in 33 mm 7811 8 14 in 207 mm 7 67 in 195 mm 1 1 in 28 mm 7821 8 14 in 207 mm 8 11 in 206 mm 1 1 in 28 mm 7832 8 9 in 226 mm 8 9 in 226 mm 2 14 in 54 4 mm 7841 8 14 in 207 mm 8 11 in 206 mm 1 1 ...

Page 35: ...Protocol and Link Layer Discovery Protocol Power over Ethernet LLDP PoE Other options include a non PoE Ethernet injector if the connected LAN switches don t support PoE For Wi Fi deployment a Cisco IP Conference Phone 8832 Power Adapter is needed Supported Ethernet Cables 6800 series Category 3 5 5e 6 for 10 Mbps cables with 4 pairs Category 5 5e 6 for 100 Mbps cables with 4 pairs Category 5 5e 6...

Page 36: ... between the unpowered switch and the phone PoE power Provided by a switch through the Ethernet cable attached to the 6821 6851 and 6871 phones To ensure uninterruptible operation of the phone make sure that the switch has a backup power supply Make sure that the Cat OS or IOS version that runs on your switch supports your intended phone deployment See the documentation for your switch for operati...

Page 37: ...7832 Power Power Type Guidelines PoE power Provided by a switch through the Ethernet cable attached to the phone To ensure uninterruptible operation of the phone make sure that the switch has a backup power supply Make sure that the CatOS or IOS version that runs on your switch supports your intended phone deployment See the documentation for your switch for operating system version information Ex...

Page 38: ...e you remove the power from the adapter External power Non PoE Ethernet deployment with a Cisco IP Conference Phone 8832 Non PoE Ethernet Injector Wi Fi deployment with a Cisco IP Conference Phone 8832 Power Adapter Non PoE Ethernet deployment with a Cisco IP Conference Phone 8832 Ethernet Injector and a Cisco IP Conference Phone 8832 Power Adapter When you install a phone that is powered with ext...

Page 39: ...itch negotiate the power that the phone consumes Cisco IP Phones operate at multiple power settings which lowers power consumption when less power is available After a phone reboots the switch locks to one protocol CDP or LLDP for power negotiation The switch locks to the first protocol containing a power Threshold Limit Value TLV that the phone transmits If the system administrator disables that ...

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